Vendor news

What's new across the MSP stack.

Latest news, blog posts, and announcements from MSP software vendors. 114 updates from the last 30 days in IT Service Management.

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IT Service Management: the last 30 days in a few paragraphs

114 items from vendors in this category. The summary is written from their titles and summaries, nothing else.

DeskPro4 days ago

Blog

Combatting SaaS sprawl with self-hosting: When on-prem is the right choice

This article discusses the benefits of self-hosting (on-premise) solutions for combating SaaS sprawl, enhancing security, and ensuring compliance, offering valuable insights for MSPs advising clients on infrastructure and software deployment strategies.

This article discusses the critical need for technical guardrails beyond simple prompts to secure AI agents in MSP environments, addressing risks like AI errors, manipulation, and un-auditable decisions. It highlights architectural questions for any agentic system to prevent regulatory failure modes.

Kaseya5 days ago

Blog

How Kaseya simplifies Microsoft management, security and recovery

This post details how Kaseya's solutions assist IT teams, including MSPs, in streamlining Microsoft management, enhancing security, and efficiently recovering critical data to reduce operational complexity.

DeskPro8 days ago

Blog

How AI is transforming the process of finding and fixing security vulnerabilities

This article explores how advanced AI models are becoming highly effective at identifying and resolving security vulnerabilities in software, a critical topic for MSPs managing client security and integrating new technologies into their service offerings.

Triad InfoSec8 days ago

Blog

Vendor Questionnaires Have Stopped Working

This article discusses the limitations of traditional security questionnaires and proposes more effective alternatives. MSPs can use these insights to improve their own vendor assessment processes and better advise clients on evaluating third-party risks.

Kaseya9 days ago

Blog

What 1,100+ IT pros told us about growing security team pressure

This article explores findings from a survey of over 1,100 IT and security professionals, highlighting key challenges like human error, budget constraints, workload, and skills gaps, providing valuable insights for MSPs managing client security operations.

N-able9 days ago

Announcement

Backup for Google Workspace, now in public preview

N-able Cove Data Protection now offers a public preview for backing up Google Workspace, including Gmail and Drive, providing expanded data protection capabilities for MSPs.

CDW10 days ago

Blog

Data Strategy: Building a Foundation for AI

This white paper offers insights into building a strong data strategy with quality and governance, providing MSPs with knowledge to guide clients in foundational steps for scalable and trusted AI solutions.

Kaseya10 days ago

Blog

The week in breach news

The FBI declares a major incident after the FBIJobs.gov breach as Pentagon database attack exposes data of nearly three million individuals. This provides MSPs with crucial insights into current high-profile cyber threats to inform their security strategies.

Aegentics11 days ago

Blog

Data Protection for AI Agents: Why the Model Must Never See Real Customer PII

This post warns MSPs against exposing customer PII to third-party AI models, highlighting the significant compliance obligations under regulations like GDPR and HIPAA. It emphasizes the necessity of robust data protection strategies for MSPs handling client data with AI.

Trainual11 days ago

Blog

Performance Is Live in Trainual 🌱

Trainual has launched a new 'Performance' feature, integrating feedback, growth areas, ratings, and reviews directly into the platform, which can help MSPs manage their internal team's development and operational excellence.

GetInSync Strategic Management11 days ago

Blog

Technical Debt Has a Blast Radius

The article discusses how technical debt impacts multiple critical systems and spreads risk across an application portfolio. MSPs can use this perspective to offer proactive portfolio management services, helping clients identify and mitigate the wider risks of aging technology before costly crises occur.

The 2011 days ago

Blog

What's Your MSP Worth?

Given the active MSP M&A market, this article helps MSP owners understand the valuation of their business, providing insights into how to assess their MSP's worth.

Giant Rocketship11 days ago

Blog

Why Your Autotask Resource Planner Isn't Fixing MSP Dispatch Problems

Learn why Autotask Resource Planner often fails to resolve dispatch chaos in MSPs and identify common configuration issues that hinder efficient resource allocation.

Visionary 360, Inc.12 days ago

Blog

Every Exception Eventually Becomes a Process…

This article provides a checklist for reviewing exceptions in an MSP's operations, highlighting how they can impact clients, internal processes, and PSA/workflow management.

CDW12 days ago

Blog

What Infrastructure Can and Cannot Do for Your Data

This article provides MSPs with insights into how infrastructure modernization directly impacts data effectiveness and AI readiness, offering guidance on transforming client refreshes into strategic foundations.

CDW12 days ago

Blog

You Already Own Microsoft Fabric. Here's How to Turn It On.

MSPs can learn how to help their clients leverage existing Microsoft Fabric investments more effectively, unifying data sources and building a roadmap to maximize its value as a single source of truth.

Absolute Resilience for12 days ago

Blog

Embedded AI Control Drives Greater Resilience

Absolute and NVIDIA are advancing Agentic Resilience with embedded AI control, providing MSPs with insights into future endpoint security strategies and the role of AI agents in preventing downtime at scale.

Gorelo14 days ago

Blog

5 Best PSA Software Options for Small MSPs

This article compares 5 PSA platforms on real costs, contract terms, and onboarding fees for MSPs with 2 to 30 technicians, providing valuable insights for operational decisions.

Scribe14 days ago

Announcement

Live launch event

Scribe announced a live launch event scheduled for October 6, 2026. This event is likely to introduce new product features, platform updates, or strategic announcements concerning Scribe's documentation, workflow AI, and integration capabilities, which could be highly relevant for MSPs looking to enhance their service delivery and internal operations.

Triad InfoSec15 days ago

Blog

Most of Your MFA Is Phishable

This post highlights that most MFA implementations are susceptible to real-time proxy phishing attacks, emphasizing the need to assess whether MFA can be relayed, not just if it's present. MSPs should take note to strengthen client security against advanced phishing techniques.

Gorelo15 days ago

Blog

MSP Automation: What Should Small MSPs Automate First?

A practical guide for MSPs with 2 to 30 techs on which workflows to automate first, what to leave manual, and how to save billable hours without writing code.

Orchard15 days ago

Blog

Cloud Migration Solutions: How to Plan a Successful Move to the Cloud

This article explores strategies for successful cloud migration, offering actionable insights for secure and efficient moves to the cloud, a critical service area for many Managed Service Providers.

ManageEngine15 days ago

Blog

[Webinar] Beyond security logs: Why operational context matters in security investigations

This webinar discusses the importance of operational context in security investigations, a critical topic for MSPs delivering security services or managing client security.

ManageEngine15 days ago

Blog

Keep your Qualys vulnerability scanner: Fix what it finds with Patch Manager Plus

This article highlights how Patch Manager Plus can integrate with and enhance existing vulnerability scanners like Qualys, offering a solution for MSPs managing client patching and security remediation.

MSP36015 days ago

Blog

Security Risks During MSP-to-MSP Client Transitions

This article discusses the security risks and challenges MSPs face when taking over new clients from previous providers, highlighting the importance of thorough security assessments and practices during transitions.

The 2016 days ago

Blog

AI Services for MSPs: How to Get Started

This article guides Managed Service Providers on initiating and offering AI services to their clients, emphasizing the strategic advantage of early adoption in a rapidly evolving market.

Zoho16 days ago

Blog

Introducing Zoho DAP: The last mile of your software investment

Zoho introduces DAP (Digital Adoption Platform), a new product aimed at maximizing software investment by improving user adoption. MSPs may find this valuable for optimizing client software usage, reducing support overhead through better training, and demonstrating ROI for their managed applications.

Zoho16 days ago

Blog

Introducing Zoho AgentInbox: Email infrastructure built for AI agents

Zoho introduces AgentInbox, a new email infrastructure specifically designed to support AI agents. MSPs could find this relevant for managing advanced email solutions, integrating AI capabilities, or offering new services to clients leveraging AI for communication.

ManageEngine16 days ago

Blog

Best Kubernetes monitoring tools compared in 2026: A buyer's guide for SRE, platform engineering, and ITOps teams

This buyer's guide compares the best Kubernetes monitoring tools, offering valuable insights for MSPs who manage and monitor Kubernetes environments for their clients or are looking to expand into these services.

Kaseya17 days ago

Blog

The week in breach news

This week's digest of major cybersecurity incidents provides MSPs with insights into ongoing threat landscapes relevant to protecting their clients.

My Own Staff17 days ago

Blog

How to Onboard Virtual Team Members Well

This article provides guidance on effectively onboarding virtual hires, a crucial process for MSPs building their own remote teams or advising clients on virtual staffing. It emphasizes structured onboarding to ensure quick contribution from virtual staff.

AlertOps17 days ago

Blog

Meet Ada – AI Assistant: Ask the Question, Approve the Change

AlertOps has launched Ada, an AI assistant, to enhance incident management by enabling users to ask questions and approve changes, offering MSPs a tool to improve operational efficiency and response times.

Giant Rocketship17 days ago

Blog

Why Your MSP Is Losing Money on Expiring SSL Certificates (And How Autotask Asset Tracking Fixes It)

Expired SSL certificates can cost MSPs significant unbilled emergency labor. Discover how using Autotask's built-in asset tracking functionality can prevent these financial losses.

Syncro17 days ago

Blog

Optimizing the Service Desk With Claude: Inside the Syncro Service Desk Plugin

This article details Syncro's new Service Desk Plugin, integrating Claude AI to enhance and optimize service desk operations for MSPs.

Digitate17 days ago

Blog

Correlating Business and IT Events: The Path to Business Process Observability

This blog post explores how connecting business processes with IT events can lead to improved observability, a concept valuable for MSPs looking to proactively manage client IT environments and demonstrate the business impact of their services.

Crewhu17 days ago

Blog

How Employee Recognition Helps MSPs Improve Retention and Customer Service

Discover how employee recognition programs can significantly help Managed Service Providers improve tech retention and elevate their customer service quality.

VirtualTone17 days ago

Blog

Why Managed IT Services Cannot Eliminate Every Technical Issue

This article discusses why managed IT services cannot completely eliminate technical issues but highlights how proactive IT management significantly reduces their impact on daily workflows, offering valuable insights into managing client expectations and the realities of IT support for MSPs.

ManageEngine17 days ago

Blog

Fragmented Azure visibility? One Azure monitoring tool that tracks every layer

This article highlights a ManageEngine tool designed to provide comprehensive Azure monitoring, addressing fragmented visibility issues critical for MSPs managing complex client cloud environments. It suggests a solution for enhancing monitoring capabilities for Azure services.

Aegentics18 days ago

Blog

Tamper-Evident Audit Logs for AI Agents: The MSP’s Strongest Defense Against Liability

This article underscores the critical need for tamper-evident audit logs for AI agents, providing MSPs with verifiable evidence of AI actions like password resets or user provisioning. Such logs are essential for defending against liability and surviving audit scrutiny.

MSP Process18 days ago

Press Release

MSP Process Acquires Triggr | Press Release

MSP Process has acquired Triggr, adding self-service and managed service-desk automation to its platform, which is utilized by over 1,000 MSPs.

Zoho18 days ago

Blog

Flexible subscription plans: A smarter approach to software licensing

Zoho announces flexible subscription plans for software licensing, offering a smarter approach to procurement and management. This is highly relevant for MSPs who manage client software acquisition and billing, potentially impacting cost optimization and service offerings.

Syncro18 days ago

Blog

Unified Endpoint Management Tools: 9 Platforms Compared

A comparative analysis of nine Unified Endpoint Management (UEM) platforms, offering MSPs insights to select the best tools for their operational needs.

Uncommon Solutions18 days ago

Blog

Apple’s Find My Network “Hijacked” To Share Data

This article discusses how Apple's Find My network can be "hijacked" to share data, providing MSPs with critical security intelligence to advise clients and implement protective measures regarding device management and data privacy.

ManageEngine18 days ago

Blog

Lessons from Microsoft's September 2026 Patch Tuesday

This article provides analysis and lessons learned from Microsoft's September 2026 Patch Tuesday, offering crucial information for MSPs responsible for timely and effective security patch deployment across client environments. It directly impacts an MSP's daily operations and security posture.

Visionary 360, Inc.19 days ago

Blog

Your PSA Can’t Run a Process You Haven’t Defined

This article stresses that a PSA system cannot effectively manage processes if those processes haven't been clearly defined by the business, offering a crucial insight for MSPs relying on PSA tools.

NInjaRMM19 days ago

Blog

The Absorption Gap and Why Change Now Ships Faster Than It Can Be Accepted

This article discusses the challenges for IT professionals and MSPs in keeping pace with rapid technological changes, specifically focusing on AI-driven patch management, and provides insights on how to manage this 'absorption gap' to maintain operational efficiency.

OnPage19 days ago

Blog

On-Call Alerting vs. Mass Notification: What’s the Difference?

This article distinguishes between on-call alerting and mass notification, providing essential insights into communication strategies for urgent situations and effective incident response, highly relevant for MSPs managing client IT environments and critical alerts.

Sherweb19 days ago

Blog

Shadow AI: What MSPs need to do when clients adopt AI tools without IT approval

This article provides MSPs with guidance on establishing policies and controls to manage clients' use of unapproved AI tools, addressing a growing security and governance challenge for service providers.

OnPage19 days ago

Blog

On-Call Alerting vs. Mass Notification: What’s the Difference?

This article differentiates between on-call alerting and mass notification, providing critical insights for MSPs to refine their incident response and client communication strategies, ensuring the right people are alerted and can act quickly in urgent situations.