Zendesk is a service-first CRM company that builds software designed to improve customer relationships. The company offers a suite of products for customer support, sales, and engagement, enabling businesses to provide seamless and personalized experiences. Zendesk serves a wide range of industries, helping organizations streamline operations and enhance customer satisfaction.
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Zendesk Contact Center delivers AI-powered resolutions for every call, across every channel, every time.
Zendesk Copilot is a proactive AI assistant designed to empower service teams.
Zendesk Employee Service provides a scalable and intuitive platform to give employees the fastest resolutions for their inquiries.
AI-powered agents that resolve customer and employee conversations across any channel.
Zendesk Support is a customer service software solution that enables businesses to manage and resolve customer inquiries across multiple channels. It offers features such as ticketing, self-service knowledge base, and reporting to help support teams deliver efficient and personalized customer experiences.
Zendesk provides the complete customer service solution that’s easy to use and scales with your business
Zendesk has welcomed the beams team to expand its AI-powered employee service capabilities, providing MSPs with enhanced tools to manage and improve internal IT support and service delivery for their clients.
Read moreFounded
2007
Employees
6.5k
Industry
Information Technology & Services
Headquarters
San Francisco, California, United States
Annual Revenue
$1.3B
Focus Areas
The availability of Zendesk Support Assistant for Microsoft 365 on Microsoft AppSource offers MSPs a new integration to streamline support processes for their clients who rely on M365, enhancing efficiency in IT service delivery.
Read moreAccess exclusive insights and sessions from the year’s leading service event. This could be relevant to MSPs looking to enhance their customer service offerings with Zendesk's AI-powered service platform.
Read moreZendesk has announced the winners of its 2026 Partner of the Year awards, recognizing businesses committed to delivering exceptional service to joint customers. This is directly relevant to MSPs who partner with Zendesk.
Read moreZendesk acquired Unleash, an AI-powered enterprise search platform designed to connect knowledge. This acquisition enhances Zendesk's AI-first employee service business, which could be beneficial for MSPs using Zendesk for internal support or offering employee service solutions.
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