About
Zendesk makes customer service software, including ticketing, contact center, AI agents and employee service.
Products
7Zendesk Copilot is a proactive AI assistant designed to empower service teams.
Manage and resolve customer inquiries across all channels in one place.
Zendesk Employee Service provides a scalable and intuitive platform to give employees the fastest resolutions for their inquiries.
AI-powered agents that resolve customer and employee conversations across any channel.
Zendesk Contact Center delivers AI-powered resolutions for every call, across every channel, every time.
Zendesk Support is a customer service software solution that enables businesses to manage and resolve customer inquiries across multiple channels. It offers features such as ticketing, self-service knowledge base, and reporting to help support teams deliver efficient and personalized customer experiences.
AI support software for small businesses that brings customer requests into one place, automates routine tasks and connects with over 1,200 apps.
What changed
- New productCustomer Service added to the catalogEnrichment agent
Recent News
Introducing Advanced Action Flows for Zendesk Employee Service AI Agents
This announcement details new capabilities for Zendesk Employee Service AI Agents, allowing them to resolve complex employee requests end-to-end with Advanced Action Flows. This is highly relevant for MSPs managing IT services and employee support for their clients, as it enhances automation and efficiency in service delivery.
Read moreZendesk Introduces the Autonomous Service Workforce, Defining the Future of Customer and Employee Service
This announcement from Zendesk's Relate 2026 event introduces the Autonomous Service Workforce, which could significantly impact how MSPs deliver and manage customer and employee service solutions for their clients, leveraging advanced AI.
Read moreZendesk Introduces Employee Service AI Agents to Take Employee Requests From Question to Outcome
The introduction of Employee Service AI Agents and Advanced Action Flows offers MSPs new tools to automate and resolve complex employee requests, enhancing internal IT support and service desk offerings for their clients.
Read moreZendesk Introduces Specialized AI Agents Purpose-built for Your Business
Zendesk's new specialized AI agents can automate and streamline specific business processes. MSPs can leverage these agents to enhance their clients' IT support operations, resolve common issues faster, and provide more tailored service, potentially integrating with existing RMM/PSA tools.
Read moreZendesk Expands Contact Center Voice Support Across Languages
Zendesk has expanded its contact center voice support to include more languages, enhancing the capabilities of AI agents for global customer and employee service journeys. This is relevant for MSPs managing or integrating voice solutions, enabling broader service delivery.
Read moreVendor-providedVerify with the vendor.
Company Size
Large
Founded
2007 (19 years)
Source: Apollo, Dec 2025
Employees
5,000+
Source: Apollo, Dec 2025
Industry
Information Technology & Services
Headquarters
San Francisco, California, United States
Annual Revenue
$1.3B
Focus Areas