Best IT Documentation Software for MSPs
IT documentation software stores runbooks, network diagrams, passwords, and per-client configurations so technicians can find what they need without asking. For MSPs, documentation tools must handle hundreds of clients, control who sees what, and integrate with your PSA and RMM. This page lists documentation platforms in the catalog, ranked by capability signals.
How to choose documentation software
Multi-tenant structure
Each client's documentation should be isolated. Look for per-client workspaces, role-based access, and the ability to share specific articles with client contacts without exposing internal notes.
PSA and RMM integrations
Documentation linked to PSA tickets and RMM assets saves time. Some products sync assets automatically; others embed documentation links in your ticketing workflow.
Password and credential management
Many MSP documentation tools include password vaulting. If yours does not, you'll need a separate secrets manager. Check whether credentials are encrypted at rest and in transit.
Search and discoverability
Documentation nobody finds is documentation nobody uses. Test how the search handles typos, partial matches, and asset lookups before committing.
IT Documentation comparison
Products are ranked by capability signals: featured products first, then by API availability, MCP support, CLI, AI features, and PSA integrations. Data comes from the MSP Navigator catalog and is updated as vendors are enriched.
| Product | Vendor | Capabilities | PSA Integrations | MSP Usage | Pricing |
|---|---|---|---|---|---|
| Hudu |   | Use internally | Contact vendor | ||
| Crushbank |  | — | Contact vendor | ||
3  Lexful Platform AI-native IT documentation platform for MSPs with assets, documents, and passwords connected on a knowledge graph. | Lexful | — | Use internally | Contact vendor | |
4  Odoo Knowledge Odoo Knowledge is an application for creating, organizing, and sharing internal company knowledge, helping teams collaborate and access information efficiently. | Odoo | — | Resell to clients | Contact vendor | |
5  Solo HelpGhost Solo is an AI-powered knowledge management tool designed to help MSPs capture and utilize knowledge from tickets and KBs. | HelpGhost | — | Use internally | Contact vendor | |
| Scribe | — | — | Contact vendor | ||
| Trustpilot | | — | Contact vendor | ||
8  IT Glue A documentation framework for MSPs to manage client information and deliver quality service. | Techs+Together | — | Use internally | Contact vendor | |
| NetBox Labs | — | Resell to clients | Contact vendor | ||
10  SI Portal IT Portal Portal has been designing and develops business portals since 2007. Our IT Portal is focused on the needs of MSPs and IT Departments. Autotask PSA – IT Portal is a documentation platform tha | IT Portal | | Use internally | Contact vendor | |
| Trainual | — | — | Contact vendor | ||
12  IT Glue Documentation Platform A secure, centralized IT documentation platform designed for Managed Service Providers (MSPs) and IT professionals to track, find, and manage all IT assets, applications, devices, and passwords in a standardized and secure manner. | IT Glue | — | Use internally | Contact vendor | |
13  Capture Automatically creates documentation as you click through any process. Scribe captures your clicks and keystrokes to create a step-by-step guide, which can then be edited and shared. | Scribe | — | — | Contact vendor | |
| Get Guru | — | Resell to clients | Contact vendor | ||
| Kaseya | — | Use internally | Contact vendor | ||
| HitWit | | Resell to clients | Contact vendor | ||
| Notion | — | — | Contact vendor | ||
18 AI-powered SOP Generator Automatically captures every click, keystroke, and action to instantly generate error-free, step-by-step SOPs without any manual effort. | IT Glue | — | Use internally | Contact vendor | |
19  Automated Documentation Liongard automatically documents configuration changes, providing a historical record of IT environment configurations. | Liongard | — | Use internally | Contact vendor | |
| SuperOps | — | Use internally | Contact vendor | ||
| IT Portal | — | Use internally | Contact vendor | ||
22  Documentation ITBoost, now called Documentation, is an IT documentation software that consolidates separate IT documentation tools, centralizes documentation, integrates with ConnectWise PSA, ConnectWise Automate, and Reports and Dashboards (formerly BrightGauge). It offers features like asset discovery, VoIP integrations, SOPs, and password management to improve service delivery and increase operational efficiency for MSPs. | ITBoost | — | Use internally | Contact vendor | |
| Invarosoft | — | Use or resell | Contact vendor | ||
24  Passportal Password Manager + Documentation Manager Generate stronger passwords, eliminate re-use, simplify IT documentation, and automate password updates and maintenance. | N-able Passportal | — | Use or resell | Contact vendor | |
| MSPwerks | — | Use internally | Contact vendor | ||
| WeeklyReport | — | Resell to clients | Contact vendor | ||
| Centrel | — | Use internally | Contact vendor | ||
28  Podcasts Explore a wide range of podcasts covering various topics, from news and true crime to comedy and educational content. | Audible | — | — | Contact vendor |
Frequently asked questions
What is IT documentation software?
IT documentation software is a knowledge base and configuration repository for IT teams. MSP-focused products store per-client runbooks, network info, credentials, and procedures, with access controls that keep client data separate.
How is documentation different from a wiki?
General wikis lack the structure MSPs need: per-client isolation, credential vaulting, asset syncing, and PSA integration. MSP documentation tools are built around the multi-tenant, client-service model.
Should documentation include passwords?
Most MSP documentation platforms include password vaulting with encryption, audit logs, and role-based access. If you keep passwords elsewhere, you'll need to maintain two systems and keep them in sync.
Can clients access their own documentation?
Some products support client portals or shared articles. This lets clients see their own passwords or procedures without exposing internal MSP notes. Check what access controls exist before sharing.
Explore the full category
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