Documentation & Knowledge Base
This category lists 29 products for documentation and knowledge management. These tools centralize client information, internal processes, and technical guides. Your team will find answers quickly, reducing time spent searching for critical data. Good documentation ensures consistency across your service delivery, from onboarding new clients to resolving complex technical issues.
When evaluating these tools, look for features that automate data capture. Liongard, for instance, automates documentation and drives actionable alerts, pulling configuration details directly from your managed systems. HitWit uses AI for content generation and search within your knowledge base, helping engineers quickly find relevant solutions. Consider how easily a tool can ingest existing data and keep it current.
Integrations matter for these systems. IT Glue connects external documentation to your asset management and integrates with Halo PSA, Autotask PSA, and ConnectWise PSA, making client data accessible from your PSA. SI Portal focuses on MSP needs and integrates with Autotask PSA for streamlined workflows.
Products
29Automatically captures every click, keystroke, and action to instantly generate error-free, step-by-step SOPs without any manual effort.
Centrel tool for centrally managing desktop and Start menu shortcuts across Windows computers.
Cloud-based MSP privileged access management with a password manager and documentation manager for granular access and automated credential hygiene.
Notion wiki for centralising company knowledge, IT documentation and onboarding guides.
IT documentation platform for MSPs that connects structured docs, assets, passwords, knowledge base, checklists and IPAM in one secure system.
IT documentation module in SuperOps for recording client assets, passwords and knowledge in one place.
Guru AI knowledge platform that replaces a company wiki and surfaces verified answers where people work.
AI for MSP service desks that helps technicians resolve tickets faster and reduces escalations.
Documentation server scans on-premises, virtualised and cloud systems to produce branded IT documentation and audit reports.
SOC 2-compliant IT documentation platform for MSPs that captures every click to auto-generate step-by-step SOPs.
Cloud-based, multi-tenant IT documentation platform for MSPs from MSPwerks.
IT Portal business portals for MSPs and IT departments, built since 2007, with Autotask integration.
Hosted NetBox for network documentation and automation, with enterprise controls.
Build no-code automated workflows in plain language across your entire stack.
Automatically documents network devices, Microsoft 365, Entra ID and AD users and groups, network diagrams and password rotation for IT Glue.
White-labelled desktop helpdesk app and client portal for MSPs with live ticket visibility and secure messaging.
Sales AI agent suite for MSPs to train reps, run demos and answer technical questions, resold under their own branding.
SOP tool for MSPs that helps owners get the business out of their head, align employees and clients, and measure performance with adherence.
Free, open-source documentation, ticketing and invoicing for MSPs, with a client portal.
Training software for documenting processes and delivering structured, repeatable employee training.
Odoo Knowledge is an application for creating, organizing, and sharing internal company knowledge, helping teams collaborate and access information efficiently.
HelpGhost Solo is an AI-powered knowledge management tool designed to help MSPs capture and utilize knowledge from tickets and KBs.
Liongard automatically documents configuration changes, providing a historical record of IT environment configurations.
Automatically creates documentation as you click through any process. Scribe captures your clicks and keystrokes to create a step-by-step guide, which can then be edited and shared.
- Lexful Platform Lexful
- SyncMonkey Sherweb
- Documentation ITBoost
- IT Glue: My Glue Kaseya
- NetBox Enterprise NetBox Labs
| Product | Company | API | MCP | CLI | MSP Usage | PSA Integrations |
|---|---|---|---|---|---|---|
| IT Glue AI SOP GeneratorKaseya | Large · 5,000+ · since 2000 | Internal use | ||||
| XIA LinksCentrel | Small · 1-10 · since 2008 | Resell | ||||
| PassportalN-able | Large · 1,001-5,000 · since 2000 | Use & Resell | HALO_PSA, CONNECTWISE_PSA | |||
| WikisNotion | Large · 5,000+ · since 2016 | Internal use | ||||
| HuduHudu | Small · 11-49 · since 2018 | Internal use | CONNECTWISE_PSA, AUTOTASK_PSA, HALO_PSA | |||
| IT DocumentationSuperOps | Medium · 50-200 · since 2020 | Internal use | ||||
| Knowledge WikiGet Guru | Large · 1,001-5,000 · since 2013 | Resell | ||||
| CrushBankCrushbank | Small · 1-10 · since 2015 | AUTOTASK_PSA, CONNECTWISE_PSA | ||||
| XIA ConfigurationCentrel | Small · 1-10 · since 2008 | Internal use | ||||
| IT GlueKaseya | Large · 5,000+ · since 2000 | Internal use | AUTOTASK_PSA, CONNECTWISE_PSA, HALO_PSA | |||
| DOCUwerksMSPwerks | Small · 1-10 · since 2018 | Internal use | ||||
| SI PortalIT Portal | Small · 1-10 · since 2007 | Internal use | AUTOTASK_PSA | |||
| Netbox CloudNetBox Labs | Medium · 50-200 · since 2023 | Resell | ||||
| RunbooksJunto Platforms Inc. | Small · 1-10 · since 2024 | Internal use | ||||
| IT Glue: Network GlueKaseya | Large · 5,000+ · since 2000 | Internal use |
Showing 15 of 29 products. Filter above to narrow results.