Documentation & Knowledge Base
This category lists 27 products for documentation and knowledge management. These tools centralize client information, internal processes, and technical guides. Your team will find answers quickly, reducing time spent searching for critical data. Good documentation ensures consistency across your service delivery, from onboarding new clients to resolving complex technical issues.
When evaluating these tools, look for features that automate data capture. Liongard, for instance, automates documentation and drives actionable alerts, pulling configuration details directly from your managed systems. HitWit uses AI for content generation and search within your knowledge base, helping engineers quickly find relevant solutions. Consider how easily a tool can ingest existing data and keep it current.
Integrations matter for these systems. IT Glue connects external documentation to your asset management and integrates with Halo PSA, Autotask PSA, and ConnectWise PSA, making client data accessible from your PSA. SI Portal focuses on MSP needs and integrates with Autotask PSA for streamlined workflows. Trustpilot brings customer reviews directly into Halo PSA, linking feedback to client records.
Products
26Automatically captures every click, keystroke, and action to instantly generate error-free, step-by-step SOPs without any manual effort.
The wiki that redefines ‘wiki’. It’s hard to move fast if you’ve got a clunky and disorganized workspace. Centralize all your knowledge in Notion instead.
Built from the ground up with Managed Service Providers in mind, Hudu provides an enhanced IT documentation suite with features and tools made for assisting Managed Service Providers. Hudu allows you to easily group and separate client information into unique companies.
Finally IT documentation belongs where it should.
Your clients get online and offline access to their documentation. The Portal is trusted by IT Departments around the world, not just MSPs.
Replace your wiki with an AI-powered knowledge platform. Guru takes your company’s collective knowledge and utilizes AI to create a reliable single source of truth and proactively pushes relevant and timely information to your team right within their workflows.
Automatically document your IT infrastructure with our network documentation tool XIA Configuration.
Structured Documentation IT Glue provides a documentation framework that is utilized by thousands of MSPs, offering you the most trusted and optimal way of organizing your clients’ information to effectively service them.
IT Portal Portal has been designing and develops business portals since 2007. Our IT Portal is focused on the needs of MSPs and IT Departments. Autotask PSA – IT Portal is a documentation platform tha
Make network automation easier with enterprise-grade hosted NetBox
CrushBank is the escalation reduction engine! Cut escalations by 40% and reduce time to close ticket by 20%.
Deliver Superior MSP Customer Experiences. Invarosoft CX is the #1 MSP Client Portal, Live Chat, Identity Security platform for your PSA. Streamline support and give clients one-pane-of-glass access to their; tickets, approvals, service catalog, knowledgebase, O365 & device reports, network diagram, access training + more.
HitWit is a platform to help you adopt AI for customer excellence, AND grow an AI services business. Here is the virtuous cycle it sets up 1. Use AI to create role-optimized training on any new product or process in 10-minute multimedia quests. 2. Deploy that same training knowledge base as a customer success widget to answer customer questions, with text and video clips 3. Now that you've customers have seen you cut response times and increase CSAT with AI, they'll want to do the same. Turn around and sell them this service. We'll provide the underlying tool. You will manage your customers' data. Get a resell discount PLUS services revenue on the top.
SOPwerks is a cloud platform designed for Managed Service Providers (MSPs) to streamline the creation, management, and distribution of Standard Operating Procedures (SOPs). With an intuitive onboarding wizard and a robust SOP library, it enables MSPs to standardize processes, improve efficiency, and deliver consistent, high-quality services. SOPwerks also offers a white-labeled customer portal, allowing MSPs to provide their clients with a branded interface for reviewing SOPs, enhancing transparency, and building trust. The platform's customizable templates and centralized updates ensure clients always have access to the most current documentation, driving operational excellence and creating new revenue opportunities. Visit: mspwerks.com.
Capture and organize the knowledge in your business. With tools like AI and industry-proven templates, it’s easy to start generating new content quickly and confidently.
Odoo Knowledge is an application for creating, organizing, and sharing internal company knowledge, helping teams collaborate and access information efficiently.
HelpGhost Solo is an AI-powered knowledge management tool designed to help MSPs capture and utilize knowledge from tickets and KBs.
Liongard automatically documents configuration changes, providing a historical record of IT environment configurations.
Automatically creates documentation as you click through any process. Scribe captures your clicks and keystrokes to create a step-by-step guide, which can then be edited and shared.
AI-native IT documentation platform for MSPs with assets, documents, and passwords connected on a knowledge graph.
Automated weekly status reporting: one live URL per project instead of slide decks.
ITBoost, now called Documentation, is an IT documentation software that consolidates separate IT documentation tools, centralizes documentation, integrates with ConnectWise PSA, ConnectWise Automate, and Reports and Dashboards (formerly BrightGauge). It offers features like asset discovery, VoIP integrations, SOPs, and password management to improve service delivery and increase operational efficiency for MSPs.
MyGlue is packed with features, many of which you’ll recognize from IT Glue. From the password vault, to checklists, to the security features like audit trail, version history and SOC 2 compliance, MyGlue has everything your clients need to manage their passwords and process documentation. With the introduction of the MyGlue Help Center, sharing documents such as “How To’s” has never been easier.
A password manager designed to enhance security and efficiency for MSPs.
NetBox Enterprise is a fully supported, self-hosted solution that provides infrastructure intelligence to build, run, and scale networks. It integrates with tools like VMware vCenter to streamline virtualization management and transform infrastructure documentation into an intelligent foundation for modern IT operations.
| Product | Company | API | MCP | CLI | MSP Usage | PSA Integrations |
|---|---|---|---|---|---|---|
| IT Glue AI SOP GeneratorKaseya | Large · 5,000+ · since 2000 | Internal use | ||||
| XIA LinksCentrel | Small · 1-10 · since 2008 | Resell | ||||
| WikisNotion | Large · 5,000+ · since 2016 | |||||
| HuduHudu | Small · 11-49 · since 2018 | Internal use | CONNECTWISE_PSA, AUTOTASK_PSA, HALO_PSA | |||
| IT DocumentationSuperOps | Medium · 50-200 · since 2020 | Internal use | ||||
| IT DocumentationIT Portal | Small · 1-10 · since 2007 | Internal use | ||||
| Knowledge WikiGet Guru | Large · 1,001-5,000 · since 2013 | Resell | ||||
| XIA ConfigurationCentrel | Small · 1-10 · since 2008 | Internal use | ||||
| IT GlueKaseya | Large · 5,000+ · since 2000 | Internal use | AUTOTASK_PSA, CONNECTWISE_PSA, HALO_PSA | |||
| SI PortalIT Portal | Small · 1-10 · since 2007 | Internal use | AUTOTASK_PSA | |||
| Netbox CloudNetBox Labs | Medium · 50-200 · since 2023 | Resell | ||||
| CrushBankCrushbank | Small · 1-10 · since 2015 | AUTOTASK_PSA, CONNECTWISE_PSA | ||||
| Invarosoft CX™️Invarosoft | Small · 1-10 · since 2017 | Use & Resell | ||||
| HitWitHitWit | Small · 1-10 · since 2023 | Resell | CONNECTWISE_PSA | |||
| SOPwerksMSPwerks | Small · 1-10 · since 2018 | Internal use |
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