Help Desk & Ticketing
Help Desk & Ticketing tools are where your clients interact with you. These products manage incoming requests and track issues. They organize and respond to support needs.
When you're looking at these 102 products, consider how they handle automation and client self-service. Some, like CloudRadial ChatAI and CloudRadial ServiceAI, use AI to automate initial responses or guide users to solutions. Others might focus on detailed reporting or ease of use for your internal teams.
Integration with your existing PSA is important. You will find products that connect with ConnectWise PSA, Autotask PSA, and Halo PSA. Workativ integrates with Halo PSA for remote employee support. Few of these tools currently list direct Microsoft 365 integrations, so plan for that.
Among the offerings, CloudRadial Portal provides a client portal experience. MSP Manager from N-able helps organize service delivery. Zoho Desk offers AI for smarter support. TekStack's Help Desk uses AI and supports Microsoft Cloud Partner program.
Products
102Ticket management and monitoring for MSPs that filters alerts to cut duplicate and recurring tickets, with extendable monitor sets.
AI support suite for customer-first teams with Inbox for email, SMS, social, chat and voice, plus Scout AI agent, Copilot drafts and Signal insights.
QuickTix is a ConnectWise ticketing tool for MSPs and IT service providers that automatically converts forwarded client emails into fully populated ConnectWise Manage PSA tickets.
Front provides a help desk and ticketing system that enables teams to manage customer inquiries and resolve issues efficiently.
24/7 voice assistant for MSPs that answers client calls, handles password resets and appointment scheduling, and logs documented tickets in your PSA.
Intercom's Fin AI Agent plus its AI-powered helpdesk with an omnichannel inbox and AI ticketing, sold as one suite.
AlgaDesk provides client-aware ticketing, including ticket queues, portal requests, email intake, contacts, and document management, designed for MSPs.
Unified client portal from CloudRadial with Teams integration, smart ticketing workflows and PSA-integrated Chat and Storefront.
Rippling Helpdesk provides agentic IT support designed to proactively resolve routine employee IT requests such as password resets and app access.
Service desk automation for MSPs that verifies who is asking before running ready-made or custom workflows.
ITSM software with ITIL-aligned workflows and a self-service portal for logging and triaging tickets.
HelpGhost Scholar captures fixes buried in tickets and Teams threads to keep an MSP's support knowledge current and automate L1 tasks.
Turn voice, Teams, SMS, email or portal requests into tickets written directly to ConnectWise, HaloPSA, Autotask and other PSAs without a login.
Share passwords, files and credentials via branded single-use encrypted links created in your PSA, with identity checks and an audit record.
SmartMeetings effortlessly schedules appointments, including optimized travel time for onsite visits.
AI for IT help desks that reads incoming user and alert emails, extracts context and creates or updates the right record in your PSA.
Help desk software for B2B customer support that centralises email, chat and ticket communication.
Case management for B2B tech companies, built on Microsoft Dynamics 365 Customer Service.
24/7 outsourced help desk and NOC services for MSPs, branded as your own company, with RMM and PSA agnostic integrations.
ConnectWise Help Desk Services provide MSPs and IT departments with a comprehensive solution to manage and resolve IT issues efficiently. This service likely includes ticketing, automation, and
AI for MSP service desks that helps technicians resolve tickets faster and reduces escalations.
Help desk identity verification and endpoint privilege management that grants admin rights on demand and verifies callers before changes.
Chrome extension for MSP ticketing that automatically dispatches tickets to qualified techs based on skills and client SLA.
AI-native PSA for MSPs with a conversational service desk, workflow automation and knowledge base.
- DeskDirector DeskDirector
- Tixt Gozynta
- Tier2 Tickets Tier2 Technologies
- zendesk Zendesk
- Zoho Desk Zoho
- Forethought Forethought
- ConnectWise PSA ConnectWise
- Customer Satisfaction (CSAT) Feedback Crewhu
- LaunchPAD Mission Control NOC and HelpDesk
- InboxAgent - CX Aportio
- Membrain Tickets Membrain
- Mass Maintenance Booster Visionary 360, Inc.
- Encapto MSP Encapto
- Helpdesk Services Worksent
- NextTicket MSPbots.ai
- RepairTech TechSuite RepairTech TechSuite
- SupportBot SupportBot
- SmartWorkQ Giant Rocketship
- TicketGuard Giant Rocketship
- HaloPSA Halo
- Client Portal for Teams MSP Process
- Mint Service Desk Mint Service Desk
- MSP360 MSP360
- CyberQP CyberQP
- CloudRadial Chat Starter CloudRadial
- CloudRadial ChatAI CloudRadial
- CloudRadial ServiceAI CloudRadial
- Custom Alert Routing Xurrent
- MSP Process - Client App and Portal MSP Process
- MSP Process - Service Desk Automation MSP Process
- MSP Process - Technician App MSP Process
- TimeZest TimeZest
- Invarosoft CX™️ Invarosoft
- PSA-Integrated SMS MSP Process
- TopLeft Kanban Project Management for HaloPSA TopLeft
- Trouble Ticket Management Complete Communications
- 247connect 247connect.cloud
- ServiceDesk Plus MSP ManageEngine
- White-Label Helpdesk Services Infrassist
- Explorer Junto Platforms Inc.
- Vight AI Vight
- AI Ticket Triage MSPbots.ai
- Tixt Gozynta Consulting
- AlgaPSA Nine Minds
- MSP Manager N-able
- Zendesk Support Zendesk
- Helpdesk Buttons Helpdesk Buttons
- Jamie Aegentics
- Sasha Aegentics
- Teams bot for your clients Neo Agent
- ConnexUS AI ConnexUS AI
- Thread Thread
- Automate your service desk Neo Agent
- SuperIT SuperIT
- Advisor Junto Platforms Inc.
- MSPortal.ai MSPortal.ai
- AI Ticket Labeling Ekkie.ai
- Availability-Based Dispatching Ekkie.ai
- Self Service Portal Ekkie.ai
- Ekkie Chat Ekkie.ai
- Service Cloud Salesforce
- SmartTag Giant Rocketship
- Pia Pia
- MSP360 Tickets MSP360
- AI Module for Mint Service Desk Mint Service Desk
- SmartDispatch Giant Rocketship
- Robin by Atera Atera
- Giant Rocketship Giant Rocketship
- Sentiment Max MSPbots.ai
- Employee Service Zendesk
- Fin Intercom
- ZenTop Triage Zentop Consulting
- Customer Service Zendesk
- Customer Service Ops PagerDuty
- Smart GenticFlow
- Hero GenticFlow
- MSP Builder MSP Builder
- MSP Process Automation Bots MSP Process