ITSM Platforms
ITSM Platforms are your core for managing client service requests and internal IT operations. These tools handle everything from incident and problem management to change control. You’ll find 33 products listed here.
When looking at these platforms, consider how they handle automation and intelligence. Freshservice uses AI for ticket routing and self-service options. Asset Panda automatically updates inventory and location data for asset tracking using its AI capabilities.
Most ITSM tools need to talk to your existing stack. Many integrate with ConnectWise PSA, Autotask PSA, and Halo PSA for ticket synchronization and client data. Tropos Alerts connects directly with ConnectWise PSA for incident management. Flexis integrates with Autotask PSA for NOC services, and Halo Solutions works well with Halo PSA for unified service delivery.
This category includes OpenText Extended ECM, which uses AI to enhance content management, and TopLeft Kanban Project Management for AutoTask, with AI features for project oversight. Consider Splunk On Call for incident management. CCleaner Business Edition optimizes endpoints.
Products
33Tuple's alerting and on-call tool, with monitoring, alert routing, incident management and escalation in one place.
A platform designed to simplify quoting, ordering, billing, service management, and support in one connected experience for Reinvent Telecom's partners.
Zendesk Support is a customer service software solution that enables businesses to manage and resolve customer inquiries across multiple channels. It offers features such as ticketing, self-service knowledge base, and reporting to help support teams deliver efficient and personalized customer experiences.
Incident Alerting: Never Miss Critical IssuesEscalate critical alerts from APM tools to the right on-call engineer via multiple channels. Multi-Channel Escalation - Instant alerts via Slack, Teams,
AI for IT help desks that reads incoming user and alert emails, extracts context and creates or updates the right record in your PSA.
Zendesk Employee Service provides a scalable and intuitive platform to give employees the fastest resolutions for their inquiries.
TOPdesk’s Enterprise Service Management software (ESM) lets your service teams join forces and process requests from a single platform. With customer support streamlined across your business, you’ll
Halo service management for departments beyond IT, such as HR, facilities, finance and legal, with requests, approvals, workflows and reporting.
Fully configurable, ITIL-aligned ITSM platform with incident, problem, change and configuration management for IT teams and MSPs.
Xurrent's AI-powered IT service management (formerly 4me), with a service desk, workflow automation, SLA management and an AI virtual agent.
ServiceNow ITSM unifies incident, change, problem, and service request management on one platform with AI agents and omnichannel self-service.
Ivanti IT service management with embedded AI for ticket classification and knowledge articles, 14 ITIL 4-certified practices and AI self-service.
On-call incident alerting and secure collaboration for MSPs, with schedule-based routing, escalation policies and after-hours notifications.
Perspectium ServiceBond – ServiceNow Integration While service management is becoming an enterprise-wide best practice, it is often stuck within individual departments and standalone cloud application
ITSM and ESM platform with SLA, assets, automation and AI that you can deploy on your own servers or in the cloud.
FireHydrant is an incident management platform that helps teams run effective incidents from start to finish, communicate downtime effectively, and automate repetitive tasks.
ignio™ by Digitate Digitate is a leading software provider bringing agility, assurance, and resiliency to IT and business operations. Digitate’s flagship product, ignio™, is an award-winning AIOps sol
Alert Rules in Xurrent IMR that match incoming alerts on fields such as alert_type and summary, then suppress, assign, edit or route them.
Incident and on-call management that sends cross-channel alerts via email, phone, SMS, Slack and Microsoft Teams and integrates with Datadog and Jira.
On-call management software that sends alerts by SMS, voice, push or Slack with customizable notification rules and escalation.
Post-incident management for response teams with automated workflows, custom postmortem templates, and AI incident summaries.
Kanban boards for Autotask that show tickets, resources and projects in real time.
Your AI assistant across every tool in your stack for research and action.
CRM module in the Halo platform for managing customer relationships alongside HaloPSA.
- Pager Replacement and After-Hours Alerting OnPage
- richdesk Richdesk MSP
- Automate your service desk Neo Agent
- Advisor Junto Platforms Inc.
- IT Service Management (ITSM) Halo
- Sera AI Xurrent
- ServiceNow EmployeeWorks Servicenow
- AI Incident Prevention BigPanda
- AlertOps - Alert Management and Incident Response AlertOps