Zendesk Support

Zendesk Support is a customer service software solution that enables businesses to manage and resolve customer inquiries across multiple channels. It offers features such as ticketing, self-service knowledge base, and reporting to help support teams deliver efficient and personalized customer experiences.

AI

How MSPs use it: resell or bundle it for clients

About

Zendesk Support is a customer service software solution that enables businesses to manage and resolve customer inquiries across multiple channels. It offers features such as ticketing, self-service knowledge base, and reporting to help support teams deliver efficient and personalized customer experiences.

AI & Automation

AI

Zendesk Support is enhanced by the AI-powered Support Assistant for Microsoft 365, streamlining support processes.

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Selling this to clients

Clients pay for this one: MSPs resell it or bundle it into a managed service rather than running it for themselves.

Quote and bundle it in your proposals with SalesbuildrService catalog, live distributor pricing, quotes straight into your PSA.

Zendesk

7 products · View profile

Large · 5,000+ employees · 19y in business

ITSM Platforms IT Service Management Help Desk & Ticketing

Updated Oct 17, 2026