Privacy Policy

1. Introduction

Welcome to MSP Navigator ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website msp-navigator.com and use our services.

By accessing or using MSP Navigator, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: When you create an account, we collect your email address, name, and company information (automatically detected from your business email domain).
• Authentication Data: We use magic link email authentication, which means we store your email address for login purposes.
• Vendor Information: If you claim a vendor page, we collect your job title, company email, and any verification information you provide.
• Usage Data: We collect information about how you interact with our platform, including pages visited, features used, and your MSP technology stack selections.

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and general location
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To operate and maintain our platform, including user accounts, MSP stack management, and vendor directories.
• Authentication: To verify your identity and manage your account access.
• Communication: To send you important updates, notifications about vendor claims, and respond to your inquiries.
• Improvement: To analyze usage patterns and improve our services, features, and user experience.
• Security: To detect, prevent, and address technical issues, fraud, or security threats.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who assist us in operating our platform (e.g., email delivery services, hosting providers).
• Legal Requirements: We may disclose information if required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• Public Information: Vendor profiles and product information that you choose to make public on our platform will be visible to other users.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (HTTPS/TLS)
• Secure authentication mechanisms
• Regular security assessments
• Access controls and monitoring

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can access your account information through your Settings page.
• Update: You can update your profile information at any time.
• Delete: You can request deletion of your account by contacting us.
• Opt-out: You can opt out of non-essential communications.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Maintain your authenticated session
• Analyze usage patterns to improve our services

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our platform.

8. Third-Party Services

Our platform may integrate with or link to third-party services. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. Children's Privacy

MSP Navigator is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@msp-navigator.com