by Cloudverks | Tuple Tech
Tropos Alerts is an On-Call, Incident Management Saas platform equipped with intuitive, customizable features designed for any organization.
by MProof
The most reliable ITSM software for MSPs. IT Service Management has evolved over the years. Today’s ITSM software should deliver end-to-end services effectively, automate, standardize and improve processes and empower customers to be self-sufficient through self-service. These are exactly the type of services Clientele ITSM has to offer. Mproof’s vision has resulted in a reliable and expansive software suite tailored for Managed Service Providers.
by TOPdesk
TOPdesk’s Enterprise Service Management software (ESM) lets your service teams join forces and process requests from a single platform. With customer support streamlined across your business, you’ll solve problems faster, communicate better, and offer more value to your customer.
Secure IT Sentry for Microsoft Sentinel is a comprehensive service that offers customers the opportunity to delegate their Microsoft Azure platform management. This all-inclusive service comprises evaluation, integration, and continual observation, administration, and support for the client's Microsoft Sentinel environment. With an emphasis on intense, 24/7 cybersecurity supervision and platform wellness inspections, Secure IT Sentry for Microsoft Sentinel is geared towards swift identification and analysis of potential risks by our veteran security professionals. We provide a detailed monthly recapitulation of all incidents, ensuring our customers remain well-informed.
by Excalibur Data Systems
The Halo Way goes beyond software it’s a commitment to exceptional service, transparency, and long-term partnership. With innovative ITSM technology and a customer-first mindset, we help organisations deliver support that truly stands out. Our culture of trust, expertise, and personalised guidance drives better outcomes for every team. Discover why Halo is a service company unlike any other.
by 4me
Improve service quality and efficiency with an agile and future-proof IT service management solution that has all the ITSM capabilities you need and is fast to deploy and easy to use.
by Servicenow
Deliver resilient services that increase productivity and create amazing experiences wherever your employees work, with the most innovative ITSM solution.
by Ivanti
Modernize service delivery for IT and beyond. Ivanti Neurons for ITSM offers full flexibility to deploy in the cloud, on-premises or a hybrid combination.
by OnPage
OnPage is an incident alert management system with a secure smartphone app, enabling response teams to get the most out of their digital technology investments.
by CloudRadial
Integrate with CloudRadial to synchronise your tickets and customers between the two platforms.
by Atlassian
Integrate with Jira Service Management to sync requests and their updates.
by Forethought
Integrate with Forethought to create AI-powered widgets in the portal.
by HelpGhost
Integrate with HelpGhost to crush repetitive tickets, multiply your tech force, and capture every fix as searchable knowledge.
by Invarosoft
Integrate with Invarosoft to provide a best-in-class experience to your customers.
by Servicenow
Integrate with ServiceNow to sync tickets with incidents or tasks.
by Tier 2 Tickets
Integrate with Tier2Tickets to submit tickets without passwords to remember, accounts to set up, or any technical know-how.
by Palo Alto Networks
Integrate with XSOAR to create tickets from incidents.
by Aquera
Aquera for HaloITSM seamlessly integrates leading identity directories, identity platforms, and HCM systems with HaloITSM to automate joiner-mover-leaver (JML) workflows, access requests to your Ident
by Nixtla
Integrate with Nixtla TimeGPT to predict ticket volumes using AI.
by Interact Software
Integrate with Interact to aid with problem management.
by Splunk
Integrate with Splunk On Call to raise incidents and tickets together in both platforms.
by AgileBlue
AgileBlue Bi-Directional Ticketing Integration AgileBlue is redefining security operations with an AI-powered platform that combines intelligent automation with real human expertise. Our platform cont
by Aiva IQ
Aiva IQ Aiva IQ empowers MSPs with AI-driven automation to enhance efficiency and service quality. Our AI-powered voice assistants streamline IT workflows, reducing manual effort and improving respons
by Axcient
Axcient is a cloud platform that eliminates data loss, keeps applications up and running and makes sure that IT infrastructures never go down. Designed for today’s always-on business, Axcient replaces
by Acronis
DATTO RMM PSA integration Computicate has a seamless DATTO RMM PSA integration, which allows you to easily connect your DATTO Remote Monitoring and Management (RMM) platform with our platform, through
by eG Innovations
eG Monitoring suite is the best in class performance monitoring solution for managing performance across physical and virtual tiers. Monitoring suite is certified by vendors like VMWare, Citrix, SAP,
by Flexis IT
24X7 NOC Services Flexis white labeled 24×7 NOC Services helps you streamline your IT operations and managed services business. Flexis offers 24×7 Monitoring and Management, dedicated engineers throug
by Heimdal Security
Founded in Copenhagen in 2014, Heimdal is a leading provider of unified, AI-powered cybersecurity solutions. The company has significantly improved efficiency and security for over 15,000 customers wo
by Heimdal Security
Heimdal Security Autotask Integration Automation and efficiency are two important Heimdal aims that we constantly have in mind. That’s why, customers and partners using the Autotask platform will bene
by Recursyv
Recursyv is an application integration service that makes it easy to connect different software applications. New integrations can be quickly set up using Recursyv’s growing library of application con
by Live VHD
LIVE VIRTUAL HELP DESK strives to make the best possible business partner and to deliver robust, technically proficient and friendly technical support services to MSPs, VARs, ISVs and other businesses
by MSPortal.ai
MSPortal is a modern, AI-driven client portal built specifically for Managed Service Providers. It delivers a single pane of glass that centralizes tickets, assets, training, compliance, budgeting, an
by Perspectium
Perspectium ServiceBond – ServiceNow Integration While service management is becoming an enterprise-wide best practice, it is often stuck within individual departments and standalone cloud application
by Uptime Solutions
Autotask PSA Bi-Directional Ticket Integration Uptime Solutions provide white labelled Helpdesk, NOC and SOC services to MSPs around the world. Our customer-centric POD based model allows for a truly
by WorkMarket by ADP
Work Market is the freelance marketplace and management platform built for onsite and local work. Work Market enables you to Find Verify Engage Manage Pay and Rate™ your network of onsite contractors,
by OpenText
Extends enterprise content management capabilities to business processes and applications.
by Asset Panda
Asset Panda is a cloud-based asset tracking solution with web and mobile apps that help users keep track of everything from computers to forklifts anywhere, anytime. The integration with ConnectWise e
by Servoyant
With rapid deployment and customizable configurations, Servoyant unifies disparate network support tools into a single platform. As a SaaS offering, Servoyant has a quick signup process, rapid deploym
by Statdash LLC
Statdash is a communication tool for working with team members on activities, tasks or projects and visually sharing statuses with clients or stakeholders. It eliminates the frustration of continually
by ClientBridge
ClientBridge is the modern way to bridge MSP and client PSAs. ClientBridge enables seamless ticket collaboration in real-time while maintaining independent PSA workflows and security boundaries. It is
by NetCrunch Network Monitor
NetCrunch is a complete network monitoring solution designed for IT professionals. It installs quickly and starts monitoring your network within minutes. NetCrunch enables companies to easily monitor
Eaton’s Intelligent Power Manager (IPM) provides automated protection at remote sites to help your clients avoid lengthy downtime due to power-related system crashes.
by IBM
IBM MaaS360 is a trusted enterprise mobility management solution that makes working in a mobile world more simple and safe.
by Mass Maintenance Booster
Every software product has its limitations, including ConnectWise Manage. We work with ConnectWise partners daily and were concerned that some functions just take way too much time to complete, so we
by Update Warranty
Update Warranty is a Java application that updates workstation and server warranty expiration dates within ConnectWise Manage (On Premise and Cloud), Excel, LabTech, MySQL, ODBC Accessible Databases (
Intel® Endpoint Management Assistant (Intel® EMA) enables out-of-band remote management, including power control and remote desktop, on endpoints inside or outside the firewall, using Intel® Active Ma
by Collabrance
InteGreat™ makes it easier to interact with Collabrance, a Master MSP, while remaining in ConnectWise. This ticketing integration allows MSPs to seamlessly and securely view customer data and intellig
by MSP+
Today's customers prefer self-service over calling or emailing for support, saving time in support queues or waiting for an email response. Encapto Unify brings together your managed service technolog
by Absolute Resilience for
We Stop Downtime. Absolute Security's firmware-embedded resilience is already built into your customers’ devices, enabling you to prevent and minimize disruption of your management and security stack
by PowerDMARC
PowerDMARC's domain security and email authentication SaaS platform is tailored for MSPs, featuring true multi-tenancy, for multiple domains and customer management, served over a user-friendly interf
by SmartShare
SmartShare Systems' StraightShaper makes it easy for MSPs to automate QoS for VoIP and optimize bandwidth.
by Tribu
We have developed the first ever Microsoft Teams integration & AI driven triage, a revolutionary software platform that centralizes all ticket interactions into one convenient location and automating
by CCleaner Business Edition
CCleaner Business Edition’s patented technology optimizes endpoints to ensure they run efficiently – without you doing a thing.
by RepairTech TechSuite
Sync RepairTech Reports with Service Tickets on ConnectWise Manage. Just enter the ticket number you want a report attached to in TechUSB or TechWARU, and it will attach to your ConnectWise Manage Ser
by SupportBot
· Access a calendar and schedule an appointment * · Request an immediate call back if necessary
by Digitate
ignio™ by Digitate Digitate is a leading software provider bringing agility, assurance, and resiliency to IT and business operations. Digitate’s flagship product, ignio™, is an award-winning AIOps sol
by Wiseserve Ltd
An IT Engineer in your Pocket Wiseserve are a team of tech pioneers who provide MSP on-site and remote support to Charities, businesses, and Enterprise customers with a dedicated in-house development
by Aportio
Aportio’s InboxAgent handles ticket triage – you can stop asking engineers to do admin work and let them do what you hired them to do: fix customer issues.
by MSP+
Empowering technology leaders, MSP+OS is the confluence of innovation, vision, and unparalleled expertise, guiding businesses from vision to unmatched success in the IT and MSP industry. Services and
by Zenduty
Custom Alert Routing: Precision That Drives Faster Response Ensure critical alerts reach the right person instantly with dynamic routing rules and smart escalation policies. Advanced Alert Rules – Route alerts by type, severity, time, payload, and more Dynamic Role Assignment – Auto-assign incidents to specific users or escalation policies Multi-Channel Delivery – Deliver alerts via Slack, Teams, SMS, calls, push, and email Noise Suppression – Filter and route only relevant alerts to SMEs and key roles Role-Based Routing – Assign incident commanders, ops leads, or database owners directly Minimize response time and alert fatigue while boosting resolution accuracy.
Incident Alerting: Never Miss Critical IssuesEscalate critical alerts from 150+ APM tools to the right on-call engineer via multiple channels. Average response time: 30 seconds. Multi-Channel Escalation - Instant alerts via Slack, Teams, SMS, phone calls, & mobile push notifications. 150+ Integrations - Connect all your monitoring, logging, ITSM, and security tools in one pipeline Smart Alert Rules - Create complex conditions to route alerts based on type, severity, and content Two-Way Sync - Auto-sync with Jira, ServiceNow, Freshdesk, StatusPage, and Zendesk Rich Context - Detailed payloads, similar incidents, tasks, and stakeholder communications Organizations achieve 60%+ reductions in MTTA & MTTR with reduced alert fatigue.
by Zenduty
Incident Response: Automate and Accelerate Remediation Resolve critical incidents faster with one-click responses, real-time orchestration, and rich context. One-Click Response from any device or auto-remediate for key servicesSlack & Teams Integration for end-to-end incident managementMobile & Wearable Access via iOS, Android, Apple Watch, and Wear OSAuto Conference Bridges with Zoom/Webex for quick syncsTask Templates for instant, tailored remediationRich Context from past incidents, playbooks, and postmortemsZenduty helps reduce MTTA & MTTR by over 60%.
by Zenduty
On-Call Management: Always-On Reliability Made Simple Transform incident response with intelligent on-call management that scales with your business. Build 24/7 operations through automated scheduling, smart escalations, and data-driven rotations. Smart Scheduling - Flexible hourly/weekly/monthly rotations with mobile access Intelligent Escalations - Multi-channel routing via phone, SMS, Slack, Teams, email Conditional Routing - Bypass L1 for critical alerts, route directly to L2/L3 specialists Schedule Overrides - Handle absences with easy coverage management Organizations see 60%+ reductions in MTTA & MTTR while reducing alert fatigue and improving team satisfaction.
by Zenduty
Learn, Improve, and Stay Reliable Zenduty empowers teams to extract insights from incidents through postmortems, analytics, timelines, and playbooks—ensuring you're always learning and improving. Postmortems – Create in-depth RCA reports in markdown or PDF Incident Timelines – Review every action taken during resolution Analytics – Track MTTA, MTTR, and service/team performance Playbooks – Standardize response strategies for recurring issues Tasks – Automate remediation steps with custom task templates Boost reliability, reduce repeat failures, and align with KPIs & SLAs.
by Zenduty
Stakeholder Communication: Keep Business Aligned During Incidents Ensure executives and key stakeholders stay informed in real time when incidents impact critical business services. Real-Time Alerts – Notify stakeholders instantly when KPIs and customer-facing services are affected Visual Impact Mapping – Understand service dependencies and their influence on business outcomes Proactive Decision Support – Access health status, historical trends, and upcoming changes to act fast Dynamic Reporting – Schedule stakeholder updates daily, weekly, or monthly with actionable insights Targeted Communication – Send color-coded, custom alerts to the right business owners
Make the most of AutoTask with TopLeft. Visualize tickets, priorities and projects on Kanban boards, track project milestones with Gantt charts, and plan team capacity so your technicians stay focused, service requests get resolved on time, and your MSP hits every deadline.
by Mint Service Desk
Mint Service Desk is a powerful and flexible service management platform that transforms the way organizations handle IT support, asset management, and customer service. Designed for teams that demand simplicity without sacrificing performance, Mint empowers businesses to streamline workflows, boost responsiveness, and deliver outstanding service experiences — all from a single, intuitive interface. Whether you're a growing MSP or an enterprise IT team, Mint Service Desk adapts to your needs and scales with your ambitions.
