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Enterprise Service Management Software

by TOPdesk

AI

How MSPs use it: resell or bundle it for clients

About

TOPdesk’s Enterprise Service Management software (ESM) lets your service teams join forces and process requests from a single platform. With customer support streamlined across your business, you’ll solve problems faster, communicate better, and offer more value to your customer.

AI & Automation

AI

TOPdesk is accelerating AI-driven innovation and platform modernization, focusing on AI and automation to reduce support workloads and improve self-service.

Selling this to clients

Clients pay for this one: MSPs resell it or bundle it into a managed service rather than running it for themselves.

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TOPdesk

1 product · View profile

Large · 500-1,000 employees · 33y in business

Updated Oct 17, 2026