TOPdesk is a Dutch company founded in 1997, specializing in service management software. With over 900 employees, it operates in more than 10 countries, primarily serving medium-sized and large organizations, including non-profits. The company focuses on sectors such as healthcare, higher education, and government. TOPdesk's main product is its IT Service Management (ITSM) software, which has evolved into a comprehensive Enterprise Service Management (ESM) platform. This cloud-based solution helps organizations improve service delivery by enhancing collaboration between internal teams and external suppliers. It supports incident management, request handling, and shared services management, aiming to simplify and expedite service processes for a better customer experience. The company values collaboration, efficiency, and user-centric service delivery, which are integral to its software and corporate culture. TOPdesk is committed to helping service teams work smarter and more effectively in today's dynamic work environments.
Updated 9 hours ago
TOPdesk has appointed Yann Cluchey as Chief Technology Officer (CTO) to accelerate AI-driven innovation and platform modernization, indicating a strategic focus on enhancing future product capabilities relevant to MSPs.
Read moreFounded
1993
Employees
900
Industry
Information Technology & Services
Headquarters
Delft, Zuid-Holland, Netherlands
Focus Areas
This article discusses how AI and automation can reduce the burden of simple support requests, freeing up IT teams to focus on more complex issues, which could be valuable for MSPs looking to improve efficiency and service delivery.
TOPdesk received a significant investment (€200 million) which could lead to product improvements, new features, or expanded integrations that benefit MSPs using the platform, offering new service offerings.
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