IT Service Management (ITSM)
by Servicenow
ServiceNow ITSM unifies incident, change, problem, and service request management on one platform with AI agents and omnichannel self-service.
AI
How MSPs use it: resell or bundle it for clients
About
Deliver resilient services that increase productivity and create amazing experiences wherever your employees work, with the most innovative ITSM solution.
AI & Automation
AI
The Australia release embeds AI into workflows, suggesting AI features are present in IT Service Management to improve efficiency and service delivery.
Selling this to clients
Clients pay for this one: MSPs resell it or bundle it into a managed service rather than running it for themselves.
- Quote and bundle it in your proposals with SalesbuildrService catalog, live distributor pricing, quotes straight into your PSA.
Servicenow
6 products · View profile
Large · 5,000+ employees · 22y in business
Updated Oct 23, 2026