About
ServiceNow, founded in 2004 in Santa Clara, California, makes the Now Platform for IT service management, HR service delivery and other workflow automation.
Products
4ServiceNow ITSM unifies incident, change, problem, and service request management on one platform with AI agents and omnichannel self-service.
The Now Platform is a low-code development environment that allows businesses to create custom applications and automate workflows.
ServiceNow EmployeeWorks is an AI-powered front door that streamlines employee workflows and helps complete tasks.
ServiceNow Otto is an AI experience designed to get work done across an organization by leveraging the existing ServiceNow platform.
Recent News
Australia Release Broadcast
The Australia release embeds AI into workflows, surfaces bottlenecks, and delivers grounded context for decisions. This could enable MSPs to improve efficiency and provide better service to clients by leveraging AI-driven automation and insights.
Read moreServiceNow Launch Event: Introducing Autonomous Workforce
ServiceNow's Autonomous Workforce introduces AI specialists assigned to roles with business context and permissions to handle workflows end-to-end. This could enable MSPs to offer more comprehensive, AI-powered managed services to their clients.
Read moreServiceNow Launch Event: Introducing ServiceNow EmployeeWorks
ServiceNow EmployeeWorks, an AI front door that finishes work, has been launched. This could be integrated by MSPs to offer enhanced employee experience solutions and automate tasks for their clients, reducing overhead and improving efficiency.
Read morePut AI to work for people
ServiceNow is highlighting AI capabilities within its platform. MSPs can leverage these AI features to automate tasks, improve efficiency, and offer more advanced services to their clients.
Read moreVendor-providedVerify with the vendor.
Company Size
Large
Founded
2004 (22 years)
Source: Apollo, Dec 2025
Employees
5,000+
Source: Apollo, Dec 2025
Industry
Information Technology & Services
Headquarters
Santa Clara, California, United States
Focus Areas