Customer Portals
Customer portals give your clients a direct window into their service requests and account information. You're looking for solutions that reduce direct contact for routine tasks, freeing up your help desk. This category lists 20 products.
When evaluating these options, consider how well they manage tickets and client communication. Look for features like self-service options and clear status updates. Forethought, for example, offers AI-powered widgets within the portal; clients get answers quickly without opening a ticket. Wiseserve APP provides MCP support and a CLI.
Many of these portals integrate with common PSA tools. CloudRadial works with both Halo PSA and Autotask PSA to synchronize tickets and customer data. Invarosoft connects with Halo PSA, Autotask PSA, and ConnectWise PSA, offering broad compatibility. Some products, like Invarosoft CX, don't list specific PSA integrations, so you'll need to plan for manual data transfer. Its ChatAI uses AI for direct client interaction.
Products
20
A web portal managed desktop pop-up system for MSPs to 'Be Recognized'.
Work 365 Engen, a branded storefront where a Microsoft CSP's customers buy from its Microsoft catalogue and add seats themselves.
A white-label portal for MSPs with built-in branding and profit margins, integrating with PSAs for opportunity/ticket creation from user purchases and supporting custom product bundles.
Online store for MSPs that ties products and bundles to PSA systems like ConnectWise and Autotask, with quote requests, carts, and Stripe checkout.
Unified client portal from CloudRadial with Teams integration, smart ticketing workflows and PSA-integrated Chat and Storefront.
A client-facing portal for managing licenses, users, and subscriptions, allowing clients to manage their cloud services.
Client-facing, real-time dashboard that MSPs give their clients to see their IT data and tickets, with integrations for Kaseya BMS and VSA.
MSPortal is a modern, AI-driven client portal built specifically for Managed Service Providers. It delivers a single pane of glass that centralizes tickets, assets, training, compliance, budgeting, an
MSP client portal for raising tickets and chatting with support in Microsoft Teams, with AI triage to ConnectWise, Autotask, HaloPSA or ServiceNow.
AI chat for MSP service desks that interviews clients and sends triage-ready tickets to ConnectWise, Autotask, Syncro, HaloPSA or Kaseya BMS.
Client portal for MSPs that connects client interactions to PSA work, with onboarding forms, status updates and on-demand QBRs.
Branded client portal and mobile app for MSPs that connects tickets, knowledge base articles, invoices and chat to your PSA.
White-labelled desktop helpdesk app and client portal for MSPs with live ticket visibility and secure messaging.
vCIO software for MSPs offering fast IT assessments, QBR automation and asset warranty updating inside a white labeled client portal.
SOP tool for MSPs that helps owners get the business out of their head, align employees and clients, and measure performance with adherence.
SOTI Pulse is a platform for SOTI customers, partners, and employees, featuring an AI assistant for support and information.
An agentic AI teammate that plans from real tenant data and executes with approval.
Automatically labels, prioritizes, and categorizes incoming tickets before human intervention.
Ekkie feature that routes labelled tickets to engineers who are actually available.
A white-labeled portal for customers to handle routine requests and provisioning.