About
Our Microsoft Teams integration lets clients request support directly from Teams—right where they work. Conversations are instantly converted into fully documented tickets and synced with your PSA. This eliminates context loss, speeds up resolution times, and keeps everything in one place. Built for MSPs, it streamlines communication and boosts client satisfaction. Additionally, this feature supports two-way verification, with all activities logged in your PSA.
AI & Automation
MCPAPI
The product supports MCP (Model Context Protocol) for registering MCP servers as agent connectors. It also offers a public API for integration with Microsoft Teams features, including conversation management.