Tier2 Tickets
Ticketing software where end users report issues by hotkey or USB button, capturing 70+ device data points and a replay of their last 20 actions.
How MSPs use it: run it yourself or resell it
Last checked 2 weeks ago
About
Tier2 Tickets is a software which allows you to get the perfect ticket, every time. It does so by automatically attaching all the information needed to to solve the ticket to each ticket submitted. Retain more clients by solving tickets faster while using less technicians.
AI & Automation
Tier2 Tickets, referred to as Ticketdesk AI helpdesk software, supports Model Context Protocol (MCP) to connect with various AI tools like Claude desktop, Cursor, and VS Code Copilot. It also offers a public API for integration.
Selling this to clients
MSPs both run this and sell it: you hold the console, the client pays for the seats or the service built on it.
- Quote and bundle it in your proposals with SalesbuildrService catalog, live distributor pricing, quotes straight into your PSA.
Tier2 Technologies
6 products · View profile
Small · 11-49 employees · 8y in business
Updated Oct 24, 2026