End-users submit tickets through our patented Tier 2 Tickets™ software by pressing a hotkey, desktop icon, pinned-to-taskbar icon, or brandable USB Helpdesk Button™. This action initiates real-time scripts that compile a self-diagnosing report of real-time device data, including an instant replay of the user’s last 20 actions they took before triggering the software. While this is happening, a small form appears walking the user through ticket submission: their name and the issue they are having – no passwords to remember or accounts to set up. They submit a perfect ticket, quickly and painlessly, directly into your ticketing system.
Tier 2 Tickets is a software that gathers extensive diagnostic data, user actions, and input to create detailed support tickets, featuring integrations with major ticketing systems, customizable rules, and an automation engine for ticket triage and dynamic user tasks.
