Help Desk & Ticketing
Help Desk & Ticketing tools are where your clients interact with you. These products manage incoming requests and track issues. They organize and respond to support needs.
When you're looking at these 118 products, consider how they handle automation and client self-service. Some, like CloudRadial ChatAI and CloudRadial ServiceAI, use AI to automate initial responses or guide users to solutions. Others might focus on detailed reporting or ease of use for your internal teams.
Integration with your existing PSA is important. You will find products that connect with ConnectWise PSA, Autotask PSA, and Halo PSA. Workativ integrates with Halo PSA for remote employee support. Few of these tools currently list direct Microsoft 365 integrations, so plan for that.
Among the offerings, CloudRadial Portal provides a client portal experience. MSP Manager from N-able helps organize service delivery. Zoho Desk offers AI for smarter support. TekStack's Help Desk uses AI and supports Microsoft Cloud Partner program.
Products
119We have dedicated ourselves to building and developing a suite of service desk tools focused solely on helping you improve the IT support you offer customers. This laser-focus means that richdesk is completely dedicated to IT service and customer support, with no distractions, no unnecessary clutter and no need for paid for bolt-ons to perform support tasks. Because giving your teams the right service desk tools lets them put customers first.
ConnectWise Help Desk Services provide MSPs and IT departments with a comprehensive solution to manage and resolve IT issues efficiently. This service likely includes ticketing, automation, and knowledge base features to streamline support operations and improve customer satisfaction. It's designed to help businesses gain control of their help desk and improve billing processes.
Need help answering all of those phone calls? IT Dispatch is a 24×7×365, white label call answering solution providing ticket creation and issue management. Our team will answer the end-users’ call, gather all appropriate information, create fully detailed tickets in your PSA and provide your designated team members with the details to proceed with service. We can also provide ticket updates to end-users and transfer calls to assigned team members on request.
SuperIT is an AI support platform that provides autonomous IT helpdesk support for MSPs and internal IT teams. Its AI agents resolve end-user IT incidents and s…
Never miss a ticket, manage your MSP from anywhere. High quality 24/7/365 helpdesk support for your MSP clients.
Provides white-label helpdesk services for MSPs, allowing them to offer support under their own brand.
Scholar is a product within the HelpGhost platform that automates L1 support tasks and provides intelligent assistance to technicians by capturing and leveraging knowledge from various sources.
Observe & triage Agent: watches, classifies, and triages every incoming ticket without autonomous action.
A text to ticket integration for ConnectWise PSA. Also allows broadcast SMS, as well for bigger outages.
N-able N-sight™ RMM combines remote monitoring and management, remote access, ticketing, and billing capabilities, into one powerful yet easy to use platform that streamlines day-to-operations, combats threats and drives operational efficiency. Please note, reviewers of N-sight are offered a nominal incentive from Channel Program for completing their review.
Transform your MSP with the only AI-powered service delivery and client success platform AI Uniquely Trained on Your DataServiceAI learns your expertise for faster resolutions and zero-touch tickets. Spot issues early and get insights to retain clients and reduce churn.
The Best Upgrade from Your PSA User PortalDon't settle for an outdated PSA user portal that clients won't use. Upgrade to Portal 365, and watch efficiency and client satisfaction soar. Portal 365 can significantly lessen your workload and stress levels by automating many time-consuming tasks related to ticketing, client communication, and reporting.
AI-powered email agent for IT service desks that automates email triage, routing, and provides insights to cut backlog and speed response times.
MSPbots NextTicket redefines ticket management for MSPs, offering an advanced, intelligent dispatch system. Utilizing our unique Priority Point Rules, it expertly assigns tickets to the right technicians at the right time, ensuring efficiency and accuracy. This eliminates common issues like cherry-picking and missed tickets, streamlining workflows and freeing up time for key decision-makers. NextTicket is more than a tool; it’s a strategic asset for improved productivity and customer satisfaction, transforming the MSP ticketing landscape. NextTicket can save your dispatcher up to 80% of their time, giving time back for more revenue-generating activities.
Hero is an AI-powered tool by HelpGhost that autonomously handles and resolves tier 1 support tickets, freeing up technicians.
Seamless cybersecurity service management with integrated ticketing.
Autotask PSA Bi-Directional Ticket Integration Uptime Solutions provide white labelled Helpdesk, NOC and SOC services to MSPs around the world. Our customer-centric POD based model allows for a truly
mspIC is designed to integrate your ConnectWise Manage tickets directly into Slack so you can easily view and change information without ever leaving your conversation.
Conversational Service Automation for Modern MSPs. On the journey to pioneer CSA as the future of PSA. DeskDay Conversational Service Automation (CSA) is the next-gen PSA built to drive simplicity & profitability for MSPs who are tired of managing old & complex PSA systems. With a chat-first service desk for your tech and an in-built multichannel ecosystem (Mobile App, System App & MS Team) for your customers, DeskDay delivers a smooth chat-led support experience wherever your customers are - Microsoft Teams, mobile, desktop- you name it.
Live Virtual Help Desk (LVHD), the industry’s premier helpdesk solution since 2009, delivers expert North American based support with an 85% first call resolution rate. Our Helpdesk is designed to deliver a premium helpdesk experience at a price to meet your budget. We understand that every customer has unique software applications that they use to run their businesses. We also realize that some customers can be very vocal and demanding.
ConnectWise PSA is a comprehensive platform designed to streamline and automate key processes for MSPs, including service desk management, billing, and project tracking. It offers features like ticketing, time tracking, and reporting, enabling MSPs to improve efficiency, profitability, and customer satisfaction.
A native, free ticketing solution built directly into the MSP360 platform for integrated client support.
Rippling Helpdesk provides agentic IT support designed to proactively resolve routine employee IT requests such as password resets and app access.
Automate your end users with the perfect ticket, every time.
A brandable USB button that allows end-users to quickly submit support tickets through the Tier 2 Tickets software, initiating automated diagnostics and data collection.
Make the most of HaloPSA with TopLeft. Visualize tickets, priorities and projects on Kanban boards, track project milestones with Gantt charts, and plan team capacity so your technicians stay focused, service requests get resolved on time, and your MSP hits every deadline.
Q Desk Quickpass Cybersecurity is making Helpdesk and Privileged Access Management easy for MSPs. We believe in offering an MSP-centric approach to Helpdesk and Privileged Access Management. Streamlin
Symoda mobile app that connects end users directly to the information they need in your PSA, reducing the need for your team to communicate.
Reduce the time to solve your client tickets with AI and transform your entire service desk.ChatAI automatically collects ticket information, categorizes and routes requests to the appropriate teams, and seamlessly escalates to live agents when necessary.
Update Warranty is a Java application that updates workstation and server warranty expiration dates within ConnectWise Manage (On Premise and Cloud), Excel, LabTech, MySQL, ODBC Accessible Databases (
QuickTix is a ConnectWise ticketing tool for MSPs and IT service providers that automatically converts forwarded client emails into fully populated ConnectWise Manage PSA tickets.
Custom Alert Routing: Precision That Drives Faster Response Ensure critical alerts reach the right person instantly with dynamic routing rules and smart escalation policies. Advanced Alert Rules – Route alerts by type, severity, time, payload, and more Dynamic Role Assignment – Auto-assign incidents to specific users or escalation policies Multi-Channel Delivery – Deliver alerts via Slack, Teams, SMS, calls, push, and email Noise Suppression – Filter and route only relevant alerts to SMEs and key roles Role-Based Routing – Assign incident commanders, ops leads, or database owners directly Minimize response time and alert fatigue while boosting resolution accuracy.
Our fully white label, Helpdesk solutions for MSPs offer 24×7×365 support to end-users including workstations, laptops, desktops, tablets and smartphones. Calls routed to Mission Control are handled by our team to provide swift and personalized issue resolution. Our Helpdesk specialists will handle support issues as an extension of your own staff, resulting in an outstanding customer experience.
SmartTag provides instant ticket triaging to eliminate wait time, automating initial assessment and categorization.
Pia Chat provides a chat feature with integrated automation to help MSPs quickly resolve client requests within platforms like Microsoft Teams, improving efficiency and client satisfaction.
Uptime Solutions offers white-label helpdesk services to help MSPs scale their support capabilities without increasing headcount, allowing them to deliver exceptional customer experiences.
AI-powered ticket triage application that helps MSPs automate ticket categorization, prioritization, and assignment.
CrushBank is the escalation reduction engine! Cut escalations by 40% and reduce time to close ticket by 20%.
Capture every message for unparalleled support. Deskpro's customer support service helps thousands of teams like yours provide personalized support, build meaningful relationships, enhance satisfaction, and drive business success.
Naverisk's service desk module helps MSPs manage and resolve IT support tickets efficiently.
Zoho Desk powers faster issue resolution, boosts customer retention, and enhances overall customer happiness.
Ticketing and billing software to boost your growth. Manage tickets more easily, capture previously unbilled time and expenses, and free your team to deliver great service with N-able MSP Manager. Please note, reviewers of MSP Manager are offered a nominal incentive from Channel Program for completing their review.
ConnectWise Manage Partners have told us you want inbound call recognition. So we deliver this and much more. The VTone SideBar2 instantly searches your company database, then retrieves and displays c
Mint Service Desk is a powerful and flexible service management platform that transforms the way organizations handle IT support, asset management, and customer service. Designed for teams that demand simplicity without sacrificing performance, Mint empowers businesses to streamline workflows, boost responsiveness, and deliver outstanding service experiences — all from a single, intuitive interface. Whether you're a growing MSP or an enterprise IT team, Mint Service Desk adapts to your needs and scales with your ambitions.
Every software product has its limitations, including ConnectWise Manage. We work with ConnectWise partners daily and were concerned that some functions just take way too much time to complete, so we
Complete Communications provides a single pane of glass for trouble ticket management, supporting proactive or reactive services across multiple carriers to streamline resolution.
Aportio’s InboxAgent handles ticket triage – you can stop asking engineers to do admin work and let them do what you hired them to do: fix customer issues.
Zendesk Support is a customer service software solution that enables businesses to manage and resolve customer inquiries across multiple channels. It offers features such as ticketing, self-service knowledge base, and reporting to help support teams deliver efficient and personalized customer experiences.
A customer service management platform that helps businesses deliver personalized support experiences across channels.
Tier2 Tickets is a software which allows you to get the perfect ticket, every time. It does so by automatically attaching all the information needed to to solve the ticket to each ticket submitted. Retain more clients by solving tickets faster while using less technicians.
Enhance your service offering with Barracuda MSP’s around the clock Network Operations Center (NOC). When coupled with Barracuda RMM, the NOC and Help Desk services enable MSPs to generate more recurring revenue, without incurring additional expenses.
Helpdesk Buttons is a patented, branded physical device that enables end-users to create perfect support tickets with rich data, enhancing client satisfaction and streamlining IT support workflows.
Front provides a help desk and ticketing system that enables teams to manage customer inquiries and resolve issues efficiently.
MSP360 + HaloPSA integration automates ticketing and billing, cuts manual work, reduces errors, and helps MSPs scale faster with a seamless, connected workflow.
American Help Desk's IT outsourcing team operates on a dedicated or shared basis, providing 24/7/365 end-user support including Desktop Workstation, Mobile Device, PC, Server and Network Monitoring, Advanced Troubleshooting, Remote Access Support, Ticketing and Dispatching. Our IT Outsourcing staff is comprised of highly skilled and experienced techs, with diverse qualifications and backgrounds.
HelptFlow provides tailored, 24/7 US-based technical support that scales with your growth. Our skilled agents resolve common issues on the first touch, ensuring happy customers while your techs stay focused on core tasks. 24x7x365 US-Based Call Answering HelptFlow agents are US-based, providing 24x7 human support, ensuring your users receive the help they need, whenever they need it. Structured Troubleshooting HelptFlow agents are trained on your unique processes, allowing for intelligent assessment, prioritization and optimal resolution. Proactive Case Deflection HelptFlow proactively deflects tickets by resolving common issues before they reach your techs.
Efficient ticket creation during support desk calls is essential for saving time for both technicians and clients. Quick ticket generation lets technicians focus on resolving issues faster, while clients benefit from shorter call times. This efficiency boosts customer satisfaction and allows technicians to manage more requests, increasing overall productivity. Quick ticketing templates are accessible across the MSP Process platform, including PSA and Technician Mobile App.
End-User and Tech Verification, Agentic AI Teams/SMS/MMS, Secure Data Send, Quick Ticketing and more. MSP Process offers a robust PSA-integrated solution toolbox that enables a Zero Trust Policy and enhances your service delivery with the basic tenet that all client interactions are logged for posterity and compliance. Secure your service desk with End-User and Technician Verification. Enhance your service delivery with Integrated Teams/SMS/MMS with Agentic AI for ticket creation and response, Secure Date Send, and Quick Ticketing using rapid-use templates, and integrated Live Chat. Seamless integration with the Client Portal, Client App, and Technician App. Connectwise Manage, Datto Autotask, Kaseya BMS, HaloPSA, and others.
An IT Engineer in your Pocket Wiseserve are a team of tech pioneers who provide MSP on-site and remote support to Charities, businesses, and Enterprise customers with a dedicated in-house development
Our Microsoft Teams integration lets clients request support directly from Teams—right where they work. Conversations are instantly converted into fully documented tickets and synced with your PSA. This eliminates context loss, speeds up resolution times, and keeps everything in one place. Built for MSPs, it streamlines communication and boosts client satisfaction. Additionally, this feature supports two-way verification, with all activities logged in your PSA.
Thread is the AI Service Desk for MSPs. Offering customer chat, service team inboxing, triage automation, and AI agents, Thread empowers MSPs with an OS for AI-enabled IT service delivery. AI Service Desk-enabled MSPs unlock: Superior service quality via faster response and resolution times.Reduced operational costs by automating level-one tasks.Greater profit margins. To learn more, visit us at getthread.com. Ready to chat? Book a demo of Thread here.
Perspectium ServiceBond – ServiceNow Integration While service management is becoming an enterprise-wide best practice, it is often stuck within individual departments and standalone cloud application
Customer retention is key for B2B tech companies. TekStack provides case management capabilities so your customers feel supported.
Sync RepairTech Reports with Service Tickets on ConnectWise Manage. Just enter the ticket number you want a report attached to in TechUSB or TechWARU, and it will attach to your ConnectWise Manage Ser
Conversational AI platform that provides Voice, Chat and Email integrations for Connect Wise PSA. Our product will Open, update and provide status on tickets in Connect Wise.
Put a branded support bot in your clients Microsoft Teams the fastest way to get Neo in front of end users.
Build triggered and scheduled workflows and agents that triage, resolve, and communicate on tickets.
Fully Embedded Help Desk Our technical support team becomes a seamless extension of your organization. Helptful delivers comprehensive support from first contact through final resolution, letting you focus on growing your business.
24x7 US-based Technical Live Answer Immediate ResponseHelptNow ensures your clients are never left waiting. Our lightning-fast response times mean support is always just a call away, day or night, keeping your services reliable around the clock. Technical ExpertiseWith HelptNow, every call is answered by someone who understands the complexities of MSP services. Our team's technical expertise ensures issues are not just heard, but understood and efficiently triaged. Human TouchMore than just solving technical problems, HelptNow believes in connecting humanely with every caller. Our empathetic approach transforms every support interaction into a positive experience, building trust and satisfaction. Helpt Pricing Page
Responsive technical support that keeps users productive and issues resolved.
InteGreat™ makes it easier to interact with Collabrance, a Master MSP, while remaining in ConnectWise. This ticketing integration allows MSPs to seamlessly and securely view customer data and intellig
Direct Support Solution from My Own Staff provides businesses with access to T1-T3 level IT support technicians through outsourcing. This service is designed for companies looking to reduce costs while maintaining quality IT support.
18 processors that automatically summarize, classify, prioritize, and route every ticket.
Surfaces actionable insights from ticket data for automation, documentation, fixes, and revenue opportunities.
Today's customers prefer self-service over calling or emailing for support, saving time in support queues or waiting for an email response. Encapto Unify brings together your managed service technolog
Boost your helpdesk operations with our Helpdesk Voice AI Assistant, designed to streamline ticket creation using natural language on incoming calls. By automating ticket generation with smart categorization and context-aware understanding, our AI assistant ensures accurate, real-time ticketing that integrates seamlessly with your existing systems. Enhance productivity, reduce errors, and provide 24/7 support, revolutionizing your helpdesk experience and elevating service efficiency.
Our customer experience experts are here to help your callers and visitors with our 24/7 services.
A Chrome Extension for ConnectWise Manage designed to improve your ticketing workflow.
Pia is an intelligent automation platform that integrates with existing IT service management tools to streamline processes, free up resources, and boost operational efficiencies for managed services providers (MSPs). Pia combines artificial intelligence, machine learning, natural language processing, robotic process automation, and the Pia Chatbot to quickly analyze, route, and action repetitive tasks, such as user creation, password or virtual private network (VPN) resets, domain name system (DNS) flushing, and active administration changes. Pia's globally patented solution enables MSPs to manage more endpoints per tech, improve client service time, drive more profitability, and deliver consistent service.
SmartMeetings effortlessly schedules appointments, including optimized travel time for onsite visits.
Increase the speed and efficiency of your Technicians, and empower non-technician staff to close the most common tickets for M365 and Google. Save time closing common IT tickets with multi-tenant access across Microsoft & Google. You can safely assign technicians with least privilege access and grant customers with granular user access.
VOREX Easy and Powerful IT Service Desk Easily Create, Manage and Resolve all IT Service Requests and Tickets
Perfect first step for MSPs who want to experiment with chat as an alternative method of client engagement. Automatically creates tickets in your PSA from chat. PSA-connected Chat (ConnectWise, Autotask, Syncro, HaloPSA, BMS)Automated PSA ticket creation from chatsAgent group chatUnlimited agentsIncludes 2 service channels: Slack and TeamsIncludes 2 client channels: CloudRadial UCP and WebEasy self-service onboarding
Deliver Superior MSP Customer Experiences. Invarosoft CX is the #1 MSP Client Portal, Live Chat, Identity Security platform for your PSA. Streamline support and give clients one-pane-of-glass access to their; tickets, approvals, service catalog, knowledgebase, O365 & device reports, network diagram, access training + more.
Support IT is Jolera's award winning global service desk team available 24/7/365 in multiple languages. The help desk and onsite services are staffed by a carefully selected and trained technical support team. The team’s goal is to provide an exceptional service experience to customers of any size. We offer full turnkey support desk services for your entire organization or can customize our offering to specific applications, locations, or countries. Support IT is a great compliment to organizations with or without an in-house IT team. Receive end-to-end support, simple setup, low upfront costs and fixed monthly fee rates.
We know the challenges that MSP’s like you face. And we know you need a reliable Level 1 help desk that can fix your end user problems, and do as much as possible without escalating and interrupting you. As a veteran MSP we know the expectations your end users have. Some of them are completely outrageous. We’re ready for those expectations no matter how reasonable or otherwise. We are looking for Partners to use our service instead of hiring Level 1 techs. We provide excellent techs, and in exchange, you provide brutally honest feedback. Keep scrolling for more information.
GMS’ Help Desk & NOC team helps you manage your Customers issues through 24×7 Device Monitoring, Phone, Chat, Email and PSA integration driven support. Read on to learn more about our 24/7 MSP Outsourcing program works. Or, get in touch with our Partner Development team today to explore exactly how we can integrate with your business!
· Access a calendar and schedule an appointment * · Request an immediate call back if necessary
Zendesk provides the complete customer service solution that’s easy to use and scales with your business
InboxAgent: Revolutionize Your Email Management Unlock efficiency with InboxAgent, saving 2-4 minutes per email by intelligently managing both user and alert emails. Quick onboarding starts your AI journey effortlessly. InboxAgent auto-completes standard fields and UDFs with accurate and consistent classification. Leverage no-code AI-enhanced rules to initiate next steps, manage junk emails effectively, and combine related alerts into a single ticket. Clean, clutter-free ticket notes improve engineer productivity and reduce duplication through smart email matching. Gold users now benefit from advanced GenAI ticket summarization and CSAT, making InboxAgent the ultimate tool for streamlined email management.
Discover the all-in-one platform that transforms how you deliver your managed IT services.
LaunchPAD streamlines MSP operations by addressing inefficiencies in ticket triage, prioritization, and assignment, leading to improved service delivery.
LIVE VIRTUAL HELP DESK strives to make the best possible business partner and to deliver robust, technically proficient and friendly technical support services to MSPs, VARs, ISVs and other businesses
Client APP (Android and IOS) and Portal are built for MSPs to empower customers to commence chats, create or update tickets, and access a comprehensive history of prior interactions. Used in conjunction with MSPP Service Desk Automation, the Client App and Portal allow customers to interact with all tickets created in your PSA. The Portal is a web version of the Client App and can be fully branded with your MSP's logos and color scheme.
Connect with clients where they’re most active—via SMS/MMS. Research shows clients are 9x more likely to respond to a text than an email or phone call, making it a powerful channel for your service desk. MSP Process’ integrated SMS solution enhances client communication, accelerates response times, and delivers a more seamless support experience. Say goodbye to using personal technician phone numbers—every SMS/MMS is sent directly from your PSA, with all conversations automatically logged and stored.
Securely transmit encrypted data to clients with configurable, single-use links via SMS or email. Perfect for sharing temporary passwords or sensitive information, this feature ensures confidentiality and reduces unauthorized access risks. It includes a built-in, configurable password generator for easy, secure password creation directly within the interface—no extra screens needed. All sharing activity is logged in your PSA, allowing you to track link clicks and data retrieval status for better accountability and incident resolution. Additionally, you can brand links and messages, reinforcing your brand identity.
The MSPP Technician App (Android and iOS), in conjunction with MSSP Service Automation, allows your field ticket remote access to the ticketing, and communication features of your PSA, including their schedules. Technicians may view, create, and close tickets on the fly, and use the built-in SMS/MMS infrastructure to communicate with their clients without providing their personal mobile number. Technicians may also respond to Chat requests from their clients too! All interactions are logged into the PSA on the associated ticket.
Find the best meeting time, every time. Designed specifically for MSPs, TimeZest is a meeting scheduling tool that eliminates scheduling ping pong, helping you resolve tickets faster than ever. No more wasting time with email or phone tag. Just easy, online scheduling your clients and team will love.
Flexis IT offers outsourced Help Desk services, providing first-call resolution and flexible business models to suit customer needs.
Intercom Suite is a comprehensive customer service platform that combines Fin AI Agent and a helpdesk to provide faster response times and a consolidated view of customer service.
Promys Help Desk is a core component of Promys's integrated business software, providing support and service management functionalities.
Network operations center combined with a comprehensive U.S.-based, live answer service desk.
IT Service Agent: resolves service requests end-to-end across PSA, Microsoft 365, Azure, Cloudflare, and RMM platforms.
AI that runs your calls, tickets, and operations, built for MSPs.
24/7 White-Label Helpdesk for reliable client support and service expansion.
Around-the-clock monitoring and management for secure, high-performance IT infrastructure.
Your AI assistant across every tool in your stack for research and action.
Cloud-based remote access software for IT teams and support staff.
TicketGuard, part of the Rocketship suite, offers a robust solution for safeguarding the integrity and accuracy of ticket handling in IT MSP environments. This feature meticulously monitors and validates the ticket lifecycle, ensuring that each ticket is processed in compliance with predefined standards and SLAs. By preventing discrepancies and oversights, TicketGuard enhances the reliability of ticket resolution, bolstering client trust and service excellence. It's an essential tool for IT MSPs aiming to maintain high standards of accountability and precision in their ticket management processes.
Here at Uptime, we understand that your service desk is the heart of your organisation. It interacts with your customers day in and day out and acts as the go-to point of call for help, which is why it is vital that you have the right technical team in place. Uptime 24*7 White Label Helpdesk delivers end-user technical support services directly to your customers, troubleshooting reported issues, providing industry-leading services from start to finish, and ensuring all issues have been resolved. We aim to get your customers up and running as quickly as possible whilst taking pressure off your technical engineers, utilising the most efficient and thorough techniques.
Manage all your customer conversations in one powerful platform that feels just like your inbox.
100% U.S.-based, live-answer user support.Our technicians and processes are customer-centric and provide an exceptional IT service experience.
American Help Desk provides inbound technical support and other technical services.
Easily collect transactional feedback daily from a helpdesk ticket reply, ticket close or on a project ticket to keep a pulse on customer satisfaction.