SmartDispatch
Skill-based ticket dispatch for MSPs using Kaseya Autotask or ConnectWise Manage, with tiered escalations to prevent SLA violations.
How MSPs use it: run it yourself
Last checked 1 weeks ago
About
SmartDispatch, part of the Rocketship suite, expertly automates the ticket assignment and escalation process for IT MSPs. Utilizing a set of defined Escalation Rules, SmartDispatch ensures that tickets are matched and escalated accurately and efficiently based on specific criteria. This module streamlines the escalation path across different team tiers, enhancing response times and service quality. Ideal for IT companies aiming to optimize their support workflow, SmartDispatch represents a significant leap in managing client requests and technical issues.
AI & Automation
Automates ticket assignment and scheduling by reading ticket content and routing it to the appropriate technician.
