About
Giant Rocketship makes AI add-ons for Autotask that automate ticket assignment, escalation, scheduling and SLA-based work queues.
Products
6AI service coordinator for Autotask that automates helpdesk ticket triage and dispatch.
Skill-based ticket dispatch for MSPs using Kaseya Autotask or ConnectWise Manage, with tiered escalations to prevent SLA violations.
SmartMeetings effortlessly schedules appointments, including optimized travel time for onsite visits.
SmartTag provides instant ticket triaging to eliminate wait time, automating initial assessment and categorization.
Ticket management tool for MSPs on Kaseya Autotask and ConnectWise Manage that assigns tickets by skill and prevents SLA violations.
Rocketship flags scheduled or in-progress tickets and tasks without active activities for service coordinator review.
Recent News
The Autotask Billing Mistake Your MSP Is Probably Making (And How to Fix It Before Invoice Day)
This article helps MSPs identify and correct common Autotask billing errors before invoicing clients, covering when to void, unpost, or credit, and addressing rate discrepancies.
Read moreAutotask Notification History: The Goldmine for Fixing MSP Help Desk Automation
MSPs can leverage Autotask Notification History to audit workflow rules and notification templates, helping to identify and fix failed help desk automation processes.
Read moreAutotask Resources Setup: The Key to Helpdesk Automation
This post guides MSPs on correctly setting up resources in Autotask PSA, including proper permissions, queues, and roles, which is crucial for effective helpdesk automation.
Read moreWhy Your Autotask Resource Planner Isn't Fixing MSP Dispatch Problems
Learn why Autotask Resource Planner often fails to resolve dispatch chaos in MSPs and identify common configuration issues that hinder efficient resource allocation.
Read moreWhy Your MSP Is Losing Money on Expiring SSL Certificates (And How Autotask Asset Tracking Fixes It)
Expired SSL certificates can cost MSPs significant unbilled emergency labor. Discover how using Autotask's built-in asset tracking functionality can prevent these financial losses.
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Company Size
Small
Founded
2024 (2 years)
Source: Apollo, Dec 2025
Employees
1-10
Source: Apollo, Dec 2025
Industry
Information Technology & Services
Headquarters
New Orleans, Louisiana, United States
Focus Areas