SmartWorkQ
Ticket management tool for MSPs on Kaseya Autotask and ConnectWise Manage that assigns tickets by skill and prevents SLA violations.
How MSPs use it: run it yourself
Last checked 1 weeks ago
About
SmartWorkQ, a standout feature of Giant Rocketship's Rocketship software, revolutionizes resource management and work scheduling for IT MSPs. This innovative tool automates the allocation of tasks based on SLA-driven priorities and technician availability, ensuring optimal workload distribution. By dynamically adjusting schedules in response to evolving priorities and ticket ages, SmartWorkQ maximizes efficiency and minimizes downtime. It's the perfect solution for IT firms looking to streamline operations and boost productivity without the need for additional staffing.
AI & Automation
Automates the management and ordering of work queues based on SLAs and technician availability.
