About
Rippling Helpdesk provides agentic IT support designed to proactively resolve routine employee IT requests such as password resets and app access.
Overview
Rippling Helpdesk is an AI helpdesk agent for IT teams that resolves employee requests as they come in, acting across Rippling's own device, inventory, identity and access tools with no integrations required. It handles routine requests such as app access, password resets, device replacements and troubleshooting through deterministic, admin-approved steps.
Admins define which actions the AI can take on its own, with approvals and escalations built in. The agent spots repeatable request patterns and suggests new automations for admins to review and approve. Every request and resolution is logged, and answers use employee context from Rippling. It suits MSPs and internal IT teams that already run device and identity management in Rippling.
Sources
AI & Automation
Rippling Helpdesk leverages Rippling MCP to connect with AI models like ChatGPT and Claude, providing secure, context-rich answers and workforce insights. It also offers a comprehensive REST API for programmatic access to company data, enabling integrations and workflow automation.
