Connect with clients where they’re most active—via SMS/MMS. Research shows clients are 9x more likely to respond to a text than an email or phone call, making it a powerful channel for your service desk. MSP Process’ integrated SMS solution enhances client communication, accelerates response times, and delivers a more seamless support experience. Say goodbye to using personal technician phone numbers—every SMS/MMS is sent directly from your PSA, with all conversations automatically logged and stored.