With our patent-pending device, close more sales, improve client satisfaction, and rest easy knowing your techs have all the data they need when they receive the perfect ticket, every time.
Updated 1 week ago by AI
Helpdesk Buttons is a patented, branded physical device that enables end-users to create perfect support tickets with rich data, enhancing client satisfaction and streamlining IT support workflows.
End-users submit tickets through our patented Tier 2 Tickets™ software by pressing a hotkey, desktop icon, pinned-to-taskbar icon, or brandable USB Helpdesk Button™. This action initiates real-time scripts that compile a self-diagnosing report of real-time device data, including an instant replay of the user’s last 20 actions they took before triggering the software. While this is happening, a small form appears walking the user through ticket submission: their name and the issue they are having – no passwords to remember or accounts to set up. They submit a perfect ticket, quickly and painlessly, directly into your ticketing system.
