Barracuda Network Operations Center

Enhance your service offering with Barracuda MSP’s around the clock Network Operations Center (NOC). When coupled with Barracuda RMM, the NOC and Help Desk services enable MSPs to generate more recurring revenue, without incurring additional expenses.

Barracuda RMM Network Operations Center and Help Desk is a 24x7 service from Barracuda MSP that works alongside Barracuda RMM and acts as an extension of an MSP's own team. The NOC monitors, manages and supports your customers based on the policies you apply in Barracuda RMM. NOC services include monitoring, alert diagnosis and patch management, and Help Desk services cover chat, email and phone support. Barracuda's team handles custom onboarding of new customers, including configuration of alerts, notification rules, site groups, service groups and policy modules.

Tickets the NOC and Help Desk team work on can sync with your PSA tool, and all tickets sit in your Barracuda RMM dashboard. Weekly and monthly reports cover NOC and Help Desk activity per customer, including time spent on each ticket, response time and resolution, open and closed tickets, automated activities and remote sessions. It suits Barracuda RMM partners that want round-the-clock monitoring and user support without hiring more staff.