Monitoring & Observability
Visibility and alerting
Monitoring & Observability tools give you visibility into client environments and trigger alerts when something breaks. These 175 products help you track everything from network health to application performance. You know about issues before your clients do. This category is essential for proactive service delivery, letting you maintain uptime and quickly address any performance degradation across your client base.
You'll find distinct categories here. Network Monitoring focuses on infrastructure health. Application Performance Monitoring (APM) offers deep dives into software behavior, showing you exactly how applications are performing. Cloud & Infrastructure Monitoring gives you tools to watch server and cloud resource usage, especially important for hybrid environments. Some tools specialize in specific areas, while others offer broader coverage across multiple domains.
Many of these tools integrate with your PSA, like ConnectWise PSA, Autotask PSA, and Halo PSA, for automated ticket creation. This saves your technicians time. Some products, like Vantage DX and Traverse, offer public APIs for custom integration work, letting you build bespoke workflows. None of these currently list direct Microsoft 365 integrations, so budget for a manual export if that's a requirement.
Cortex XCOR uses AI for autonomous security responses, which sets it apart for incident handling. StatusCake offers Uptime Monitoring, SSL Monitoring, and Domain Monitoring, providing a clear view of external service health. The 20 provides NOC + Service Desk for outsourced operations, giving you an option to extend your team.