Vendor news

What's new across the MSP stack.

Latest news, blog posts, and announcements from MSP software vendors. 89 updates from the last 30 days in Communications & Collaboration.

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Communications & Collaboration: the last 30 days in a few paragraphs

89 items from vendors in this category. The summary is written from their titles and summaries, nothing else.

Egress1 day ago

Press Release

KnowBe4 Recognized for AI Innovation, Sustainability, Workplace Excellence and Ranked #1 by Customers

KnowBe4's recognition, including an "AI Initiative of the Year" from CRN Asia, highlights its innovation and strong market presence. This can be a valuable indicator for MSPs when selecting security vendors to partner with for client solutions.

This article discusses the challenge and solution for unifying security awareness training (SAT) records across different systems, offering valuable insights for MSPs managing client compliance and training programs.

Egress4 days ago

Blog

CyberheistNews Vol 16 #40 Why Microsoft’s Latest Defense-in-Depth Email Benchmark Is So Surprising

This post provides industry insights on Microsoft's email security benchmarks and defense-in-depth strategies, which is crucial information for MSPs managing and securing client email systems.

HubSpot4 days ago

News

A message from our CEO: Important HubSpot team and business changes

HubSpot's CEO announced significant team and business changes, which could influence partner relations, support structures, or the overall strategic direction for MSPs working with HubSpot.

HubSpot4 days ago

Blog

AI agents for digital marketing: How to scale campaign execution

This article explores the use of AI agents for digital marketing, focusing on how to scale campaign execution. For MSPs offering marketing services or managing their own lead generation, new HubSpot AI capabilities can be crucial for automation and efficiency.

Dialpad5 days ago

Blog

Why Discovery, Proof, Deployment, and Supervision Should Operate as One Product System

This article advocates for a unified product system spanning the entire AI solution lifecycle—discovery, proof, deployment, and supervision—highly relevant for MSPs focused on efficient and comprehensive client service delivery.

Kaseya5 days ago

Blog

How Kaseya simplifies Microsoft management, security and recovery

This post details how Kaseya's solutions assist IT teams, including MSPs, in streamlining Microsoft management, enhancing security, and efficiently recovering critical data to reduce operational complexity.

Egnyte5 days ago

Blog

The Egnyte + Procore Integration: Connecting Project Execution with Construction Knowledge

This announcement details a new integration between Egnyte and Procore, which is highly relevant for MSPs supporting construction industry clients and managing their specialized software ecosystems.

Egress8 days ago

Blog

Your KnowBe4 Fresh Content Updates from September 2026

This announcement details the latest content additions to the KnowBe4 platform, including new training modules and templates, which is highly relevant for MSPs managing or reselling KnowBe4 security awareness training to their clients.

Anthropic8 days ago

Announcement

Anthropic invests $100 million to train 10,000 engineers and tackle the enterprise AI talent gap

Anthropic's investment in training AI engineers aims to address a critical enterprise AI talent shortage, which could benefit MSPs by expanding the pool of skilled professionals for their own teams or for clients needing AI implementation expertise.

Kaseya9 days ago

Blog

What 1,100+ IT pros told us about growing security team pressure

This article explores findings from a survey of over 1,100 IT and security professionals, highlighting key challenges like human error, budget constraints, workload, and skills gaps, providing valuable insights for MSPs managing client security operations.

Egnyte9 days ago

Blog

In AI Pilot Mode? Learn How to Scale AI Securely Without Shadow IT

This article offers crucial insights for MSPs on securely implementing and scaling AI solutions for clients while actively preventing the proliferation of shadow IT within their managed environments.

Hostinger9 days ago

Blog

Welcoming faster, easier shipping: Shiprocket integrates with Hostinger Ecommerce stores in India

Hostinger Ecommerce now integrates with Shiprocket, offering India-based store owners a simpler way to manage shipping directly from their Ecommerce dashboard, which could be an important feature for MSPs managing client e-commerce sites.

Brevo9 days ago

Blog

8 Best Transactional Email APIs for AI-Built Apps

This guide compares transactional email APIs, which are crucial for ensuring reliable email delivery for AI-built applications and critical client communications like password resets or order confirmations. MSPs can use this information to select robust solutions for their clients' infrastructure.

Intermedia9 days ago

Blog

White Label Email Hosting: A Guide for MSPs

This guide for MSPs details how white label email hosting can boost recurring revenue, enable ownership of client relationships, and help scale their business through reseller email programs.

Dialpad10 days ago

Blog

What’s new at Dialpad: October 2026

This announcement details the latest product features and updates for Dialpad in October 2026, crucial for MSPs managing or reselling Dialpad solutions to keep clients informed of new capabilities.

Egnyte10 days ago

Blog

September Release Rollup: AI Personalization, Multi Domain Support for Salesforce, and More

This release roundup provides MSPs with essential updates on new Egnyte product features, including AI personalization capabilities and enhanced multi-domain support for Salesforce, directly impacting client deployments.

Bunny.net10 days ago

Blog

Introducing Bunny CDN Load Balancer: make your origins work together

Bunny.net has launched a new CDN Load Balancer, enabling multiple origin servers to work together for enhanced website and application reliability and performance, a key feature for MSPs managing client infrastructure.

Kaseya10 days ago

Blog

The week in breach news

The FBI declares a major incident after the FBIJobs.gov breach as Pentagon database attack exposes data of nearly three million individuals. This provides MSPs with crucial insights into current high-profile cyber threats to inform their security strategies.

Intermedia11 days ago

Blog

Restaurant Phone Systems: Handling High Call Volume During Rush

This article guides businesses on choosing the best restaurant phone system to manage high call volume and capture customer orders, a solution MSPs can offer to their clients.

Viirtue, Inc.11 days ago

Blog

VoIP Wholesale Business Model: How MSPs Make Money

This guide explains the VoIP wholesale business model, detailing how MSPs can generate recurring revenue from voice and UCaaS services while navigating operational costs and leveraging Viirtue's white-label partner model. It breaks down the economics and margin pressures for MSPs reselling voice.

Egress12 days ago

Press Release

KnowBe4 Launches New Integration with Workday Learning to Streamline Security Awareness and Compliance Training

This new integration with Workday Learning helps MSPs streamline security awareness and compliance training for their clients. It automatically synchronizes training records and updates content, reducing administrative effort.

Anthropic12 days ago

Announcement

Introducing Claude Sonnet 5.5

Anthropic announced a new Sonnet 5.5 model, offering a 30% speed increase and up to 30% cost reduction, which is highly relevant for MSPs managing client AI infrastructure and optimizing budgets.

Hostinger12 days ago

Blog

Hostinger weekly product updates: Week 39, 2026

This post outlines product updates for Hostinger Reach, AI Builder, Agent, Ecommerce, Domains, and critically, Agency hosting, which is directly relevant for MSPs managing client services.

Brevo12 days ago

Blog

Ask a question, get a campaign with the Brevo connector for Claude

Brevo has launched a new integration with Claude AI, allowing users to generate email or SMS campaign drafts by asking questions directly within Brevo. This new feature can help MSPs streamline content creation and marketing automation for their clients.

Nextiva14 days ago

Blog

The Full Guide to SIP Phones: Features, Types, and Uses

A comprehensive guide on SIP phones, covering their features, types, and various uses. This is crucial technical information for MSPs involved in deploying, managing, or troubleshooting VoIP solutions for their clients.

Nextiva14 days ago

Blog

Everything You Need in a Unified Communications Platform

This article compares the best unified communications platforms for 2026, detailing features and AI capabilities. It's highly relevant for MSPs evaluating solutions to offer or manage for their clients, particularly highlighting Nextiva's reliability.

Dialpad15 days ago

Blog

AI governance in healthcare: What IT leaders should know

Addressing IT leaders in healthcare, this article provides insights into AI governance, offering valuable guidance for MSPs assisting healthcare clients with compliance and secure AI implementation.

Intermedia15 days ago

Blog

Best Contact Center Solutions in 2026: Top CCaaS Platforms Compared

This post compares Intermedia's CCaaS platform against top competitors, providing MSPs with valuable insights into different contact center solutions they might implement or recommend to clients.

Viirtue, Inc.15 days ago

Blog

Hosted PBX Buyer’s Guide: Features, Costs, and Providers

Written specifically for MSPs and telecom resellers, this buyer's guide helps evaluate hosted PBX platforms for resale, covering key features, true costs including taxes and support, and comparing major providers. It clarifies how to identify a true channel platform for branded service delivery.

Nextiva15 days ago

Blog

What Is a Softphone? Overview, Benefits, & How To Get One

This article provides an overview of softphones, their benefits, and implementation details. It offers valuable insights for MSPs who are implementing, managing, or supporting modern communication systems for their clients.

Bunny.net16 days ago

Blog

You shouldn't have to rebuild your website: introducing Agent Readability in Bunny Optimizer

Bunny Optimizer now includes 'Agent Readability', an AI-powered feature designed to automatically enhance website content readability, offering MSPs a tool to improve client site engagement and SEO without manual overhauls.

Viirtue, Inc.16 days ago

Blog

Wholesale Voice Carrier vs. White-Label VoIP Platform: What MSPs Should Compare

This guide distinguishes between wholesale voice carriers and white-label VoIP platforms, helping MSPs and telecom resellers choose the right model for their business. It outlines the added value of white-label platforms like PBX, billing automation, and branded customer experience for service providers.

3CX16 days ago

Blog

Manage 3CX Browser and PWA Permissions Centrally

This technical guide helps administrators, including MSPs, centrally manage browser and PWA permissions (microphone, camera, notifications) for 3CX across Windows, macOS, and ChromeOS, streamlining deployments and user setup for managed devices.

Krisp17 days ago

Blog

STT handles noise now. It still can't handle a background voice.

This article details the capabilities of Krisp's Speech-to-Text (STT) technology in handling background noise versus separate background voices. This information is crucial for MSPs evaluating or implementing Voice AI solutions for clients, as it directly impacts audio quality and transcription accuracy in varied user environments.

Kaseya17 days ago

Blog

The week in breach news

This week's digest of major cybersecurity incidents provides MSPs with insights into ongoing threat landscapes relevant to protecting their clients.

Xima Software17 days ago

Blog

How to Use AI to Analyze Calls in Your Contact Center

This article delves into how AI call analysis works, from transcription to scoring, and its application in improving agent performance and customer retention. MSPs can leverage this knowledge to better advise clients on adopting and managing AI-driven contact center technologies.

VirtualTone17 days ago

Blog

Why Managed IT Services Cannot Eliminate Every Technical Issue

This article discusses why managed IT services cannot completely eliminate technical issues but highlights how proactive IT management significantly reduces their impact on daily workflows, offering valuable insights into managing client expectations and the realities of IT support for MSPs.

Anthropic18 days ago

Announcement

Introducing Claude Opus 5.5

Anthropic released Opus 5.5, a new model with 40% lower running costs for high-performance work, providing significant cost optimization opportunities for MSPs deploying AI for clients.

Fortinet18 days ago

Blog

Sovereign AI Meets Quantum-Ready Defense with FortiNDR

This article details new capabilities for FortiNDR, integrating Sovereign AI and Quantum-Ready Defense, which offers MSPs advanced tools to provide their clients with cutting-edge network threat detection and response services.

MSP Process18 days ago

Press Release

MSP Process Acquires Triggr | Press Release

MSP Process has acquired Triggr, adding self-service and managed service-desk automation to its platform, which is utilized by over 1,000 MSPs.

Vonage18 days ago

Blog

The Wall Between Your Comms Tools Costs More Than You Think

This article highlights the increasing competitive liability of fragmented communication tools, especially with the rise of AI agents, offering insights for MSPs managing client communication stacks and advising on integrated solutions.

Hostinger19 days ago

Blog

Hostinger weekly product updates: Week 38, 2026

Details product updates for Hostinger Agent, Ecommerce, Email, and WordPress, including a new three-day feature for Hostinger Agent on WhatsApp, potentially useful for MSPs managing these services for clients.

OnPage19 days ago

Blog

On-Call Alerting vs. Mass Notification: What’s the Difference?

This article distinguishes between on-call alerting and mass notification, providing essential insights into communication strategies for urgent situations and effective incident response, highly relevant for MSPs managing client IT environments and critical alerts.

OnPage19 days ago

Blog

On-Call Alerting vs. Mass Notification: What’s the Difference?

This article differentiates between on-call alerting and mass notification, providing critical insights for MSPs to refine their incident response and client communication strategies, ensuring the right people are alerted and can act quickly in urgent situations.

VirtualTone19 days ago

Blog

What Would Happen if Your Server Died Right Now?

This post emphasizes the critical impact of server failure on business operations and points out that simple backups are insufficient for full disaster recovery, underscoring the necessity of comprehensive business continuity planning, which is a core service area for MSPs.

Bigger Brains19 days ago

Blog

Credit Card Security for Frontline Employees: Protecting Customers and Your Business

Bigger Brains releases a new course focused on credit card security for frontline employees. This training is valuable for MSPs assisting clients with PCI compliance and general security awareness to combat payment fraud.

3CX19 days ago

Blog

Use 3CX Trials to Build, Test and Convert Customer Systems

This guide directly assists 3CX Partners, including MSPs, in leveraging trials for lead generation, pre-building client systems, and seamlessly converting successful evaluations into production deployments.

HP Computers20 days ago

Announcement

HP Dimension with Google Beam: Step into the future of 3D video communication.

This new solution for 3D video communication, HP Dimension with Google Beam, introduces advanced collaboration tools that MSPs can offer and support for their clients' modern workplace needs.

Nord Security21 days ago

Blog

Saily Business: the new eSIM for global professionals

Nord Security announces Saily Business, a new eSIM solution tailored for global professionals. This could be relevant for MSPs looking to offer enhanced mobile connectivity and management services to their business clients.