Five9 is a technology company that specializes in cloud-based contact center software. Founded in 2001, it has been a pioneer in the industry, launching its first cloud-based call center software in 2003. The company offers an Intelligent Customer Experience (CX) Platform that integrates digital engagement, analytics, workforce optimization, artificial intelligence, and automation to improve agent productivity and business outcomes. With over 3,000 clients worldwide, Five9 supports more than 350,000 concurrent agent seats and handles over 14 billion call minutes annually. Its customer base includes various industries such as healthcare, finance, retail, and telecommunications. The company has a strong global presence with over 2,600 employees and a robust partner ecosystem of more than 1,400 partners, contributing significantly to its growth. In 2024, Five9 reported revenues exceeding $1 billion, with a high customer retention rate reflecting strong satisfaction. Recent developments include the launch of Five9 Fusion for Salesforce in 2025, enhancing integration capabilities. Five9 continues to focus on delivering innovative customer engagement solutions powered by AI and automation.
Updated 2 days ago
Integrate with Five9 to bring all of your communications into a single place.
Five9 has released new Voice AI Agents for agentic self-service, providing MSPs with advanced capabilities to offer their clients for enhancing customer experience and automating support processes.
Read moreFounded
2001
Employees
3.1k
Industry
information technology & services
Headquarters
San Ramon, California, United States
This research highlights high AI adoption in CX but also the continued importance of human support, offering MSPs valuable insights into market trends for advising clients on CX strategy and AI integration.
Read moreFive9 Fusion for ServiceNow creates a Unified Workspace, which could be relevant to MSPs managing customer service solutions for their clients using ServiceNow.
Read moreThis post acknowledges the importance of Five9's partners, suggesting potential benefits or programs relevant to MSPs who partner with them.
Read moreThis post explores leveraging AI Virtual Agents to improve customer service, which is very applicable for MSPs helping clients automate and enhance their customer support. MSPs can leverage the points discussed in the blog post to guide their clients in using AI virtual agents effectively.
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