Five9 is a technology company that specializes in cloud-based contact center software. Founded in 2001, it has been a pioneer in the industry, launching its first cloud-based call center software in 2003. The company offers an Intelligent Customer Experience (CX) Platform that integrates digital engagement, analytics, workforce optimization, artificial intelligence, and automation to improve agent productivity and business outcomes. With over 3,000 clients worldwide, Five9 supports more than 350,000 concurrent agent seats and handles over 14 billion call minutes annually. Its customer base includes various industries such as healthcare, finance, retail, and telecommunications. The company has a strong global presence with over 2,600 employees and a robust partner ecosystem of more than 1,400 partners, contributing significantly to its growth. In 2024, Five9 reported revenues exceeding $1 billion, with a high customer retention rate reflecting strong satisfaction. Recent developments include the launch of Five9 Fusion for Salesforce in 2025, enhancing integration capabilities. Five9 continues to focus on delivering innovative customer engagement solutions powered by AI and automation.
Updated 1 week ago
Integrate with Five9 to bring all of your communications into a single place.
Five9's recognition as an IDC MarketScape Leader for CCaaS platforms provides MSPs with valuable validation of its market strength and product direction, aiding in strategic vendor selection for their contact center offerings.
Read moreFounded
2001
Employees
3.1k
Industry
information technology & services
Headquarters
San Ramon, California, United States
This article discusses significant CX news from Five9, Cisco, and Meta, offering MSPs insights into broader industry trends, potential new integrations, or strategic partnerships that could impact their contact center and customer experience service offerings.
Read moreRegal's integration of its voice AI agents with the Five9 platform introduces enhanced AI capabilities, which MSPs can leverage to provide more advanced and automated contact center solutions for their clients.
Read moreDetails the Five9 Fusion for Epic integration, connecting contact centers to Epic Cheers to improve healthcare customer experience, which MSPs can leverage when managing IT solutions for healthcare clients.
Read moreThis post discusses the evolving role of AI agents in customer service, offering valuable industry insights for MSPs looking to understand and integrate AI solutions into their client offerings.
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