Nextiva is a cloud communications and customer experience management company based in Scottsdale, Arizona. Founded in 2006, it specializes in advanced cloud-based communication solutions that enhance business communications for organizations of all sizes. The company operates under the leadership of CEO and chairman Tomas Gorny and has grown significantly, reaching revenues of approximately $200 million by 2020. Nextiva's primary offering is its unified communication platform, NextOS, which integrates various features such as VoIP telephony, customer relationship management, videoconferencing, and analytics. The platform is accessible on desktop and mobile devices, supporting integration with popular business tools like Outlook and Google Cloud. Key services include hosted VoIP, hosted PBX, and virtual fax. Nextiva is committed to providing exceptional customer support, emphasizing its "Amazing Service®" philosophy. With a customer base of over 150,000 businesses across diverse industries, Nextiva plays a vital role in facilitating billions of customer interactions annually.
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Nextiva offers a comprehensive Contact Center solution that unifies calls, messages, and customer interactions with AI capabilities to enhance customer experience and streamline communication workflows.
This guide on AI receptionists, including best options for SMBs, directly addresses a solution area MSPs provide to their small and medium-sized business clients, offering insights into relevant technologies.
Read moreFounded
2008
Employees
1.6k
Industry
information technology & services
Headquarters
Scottsdale, Arizona, United States
Fully cloud-based VoIP phone service Proven reliability with 99.999% uptime Award-winning 24/7 customer support Enhanced privacy with TLS & SRTP encryption
XBert AI Receptionist is an AI-powered virtual receptionist that answers calls, routes them to the right person, and provides information to callers.
MSPs managing communications for healthcare clients can use this comparison of HIPAA-compliant alternatives to Weave, including pricing and EHR sync, to recommend suitable solutions.
MSPs involved in IT service management (ITSM) or providing CX/contact center solutions will find value in comparing alternatives to ServiceNow for their own operations or client recommendations.
Read moreHighly relevant for MSPs serving the home services vertical, this article details AI receptionist solutions, including their costs and critical integration capabilities.
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