CloudRadial CSA (Client Success Automation) is a comprehensive platform that modernizes how MSPs deliver services to their clients. By integrating directly with the MSP's technology stack, CSA creates a digital bridge between technical service delivery and client experience. The platform combines automated workflows, self-service capabilities, and streamlined communication tools to transform traditional MSP-client relationships into efficient, value-driven partnerships.
Updated 1 week ago by AI
Integrate with CloudRadial to synchronise your tickets and customers between the two platforms.
CloudRadial is hosting a live virtual event demonstrating 3 key use cases for ServiceAI in transforming an MSP's service desk, focusing on efficiency gains and improved client experience.
Read moreFounded
2018
Employees
28
Industry
Information Technology & Services
Headquarters
Dallas, Texas, United States
Focus Areas
CloudRadial’s Unified Client Portal and CSA Platform enables MSPs to deliver an Amazon-like client experience. With on-demand reporting, real-time insights, and automation, MSPs can support clients efficiently and at scale.
Perfect first step for MSPs who want to experiment with chat as an alternative method of client engagement. Automatically creates tickets in your PSA from chat. PSA-connected Chat (ConnectWise, Autotask, Syncro, HaloPSA, BMS)Automated PSA ticket creation from chatsAgent group chatUnlimited agentsIncludes 2 service channels: Slack and TeamsIncludes 2 client channels: CloudRadial UCP and WebEasy self-service onboarding
Reduce the time to solve your client tickets with AI and transform your entire service desk.ChatAI automatically collects ticket information, categorizes and routes requests to the appropriate teams, and seamlessly escalates to live agents when necessary.
Get a new twist on DNS security that frees up your service team and empowers your clients to manage their own DNS and track employee activity
The Best Upgrade from Your PSA User PortalDon't settle for an outdated PSA user portal that clients won't use. Upgrade to Portal 365, and watch efficiency and client satisfaction soar. Portal 365 can significantly lessen your workload and stress levels by automating many time-consuming tasks related to ticketing, client communication, and reporting.
Transform your MSP with the only AI-powered service delivery and client success platform AI Uniquely Trained on Your DataServiceAI learns your expertise for faster resolutions and zero-touch tickets. Spot issues early and get insights to retain clients and reduce churn.
The Best Storefront for MSPsSell more with a curated e-commerce store populated with your PSA and distributor products. Provide a personalized self-service shopping experience and improve your MSP's bottom line. Build a Shopify-Like Experience!
CloudRadial's AI-powered service delivery platform incorporates AI, self-service, automations, a fully open API, and a unified client portal to help MSPs handle fewer tickets, use less labor, deliver better results, and keep clients informed and happier.
