Vendor news

What's new across the MSP stack.

Latest news, blog posts, and announcements from MSP software vendors. 148 updates from the last 30 days in Business Operations.

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Business Operations: the last 30 days in a few paragraphs

148 items from vendors in this category. The summary is written from their titles and summaries, nothing else.

Kaseya5 days ago

Blog

How Kaseya simplifies Microsoft management, security and recovery

This post details how Kaseya's solutions assist IT teams, including MSPs, in streamlining Microsoft management, enhancing security, and efficiently recovering critical data to reduce operational complexity.

This announcement details a new integration between Egnyte and Procore, which is highly relevant for MSPs supporting construction industry clients and managing their specialized software ecosystems.

Unified Office, Inc.7 days ago

News

AI’s trust problem has reached business communications – A Conversation with Ray Pasquale

This article features a conversation with Ray Pasquale, CEO of Unified Office, discussing the growing trust issues surrounding AI in business communications, a critical topic for MSPs managing clients' communication systems.

Pluralsight8 days ago

Blog

Why coding agents produce bad code, big bills, and unreviewed merges

This article offers critical insights into the potential pitfalls of AI coding agents, including increased costs and quality issues, which is highly relevant for MSPs managing client infrastructure or integrating AI tools.

Kaseya9 days ago

Blog

What 1,100+ IT pros told us about growing security team pressure

This article explores findings from a survey of over 1,100 IT and security professionals, highlighting key challenges like human error, budget constraints, workload, and skills gaps, providing valuable insights for MSPs managing client security operations.

Egnyte9 days ago

Blog

In AI Pilot Mode? Learn How to Scale AI Securely Without Shadow IT

This article offers crucial insights for MSPs on securely implementing and scaling AI solutions for clients while actively preventing the proliferation of shadow IT within their managed environments.

Egnyte10 days ago

Blog

September Release Rollup: AI Personalization, Multi Domain Support for Salesforce, and More

This release roundup provides MSPs with essential updates on new Egnyte product features, including AI personalization capabilities and enhanced multi-domain support for Salesforce, directly impacting client deployments.

Sxipher10 days ago

Blog

Best Network Detection and Response Platform for Enterprises in 2026: Why Unified NDR Wins

This article highlights Seceon OTM as a leading unified NDR platform for enterprises, combining NDR natively with SIEM, XDR, SOAR, and UEBA. MSPs supporting enterprise clients will find this relevant for understanding integrated security solutions and potential offerings.

Cloudmore10 days ago

Announcement

Platform Update | September 2026

This announcement details the latest product enhancements and changes to the Cloudmore platform, providing MSPs with crucial information about new features and improvements that impact their services.

Kaseya10 days ago

Blog

The week in breach news

The FBI declares a major incident after the FBIJobs.gov breach as Pentagon database attack exposes data of nearly three million individuals. This provides MSPs with crucial insights into current high-profile cyber threats to inform their security strategies.

Fireflies.ai11 days ago

Blog

Introducing Fireflies Talk

Fireflies.ai has launched 'Fireflies Talk,' a new feature providing free unlimited voice dictation directly within their desktop application. This expands their AI meeting note capabilities and could be valuable for MSPs when evaluating or deploying productivity tools for clients.

GetInSync Strategic Management11 days ago

Blog

Technical Debt Has a Blast Radius

The article discusses how technical debt impacts multiple critical systems and spreads risk across an application portfolio. MSPs can use this perspective to offer proactive portfolio management services, helping clients identify and mitigate the wider risks of aging technology before costly crises occur.

Giant Rocketship11 days ago

Blog

Why Your Autotask Resource Planner Isn't Fixing MSP Dispatch Problems

Learn why Autotask Resource Planner often fails to resolve dispatch chaos in MSPs and identify common configuration issues that hinder efficient resource allocation.

Visionary 360, Inc.12 days ago

Blog

Every Exception Eventually Becomes a Process…

This article provides a checklist for reviewing exceptions in an MSP's operations, highlighting how they can impact clients, internal processes, and PSA/workflow management.

Coalition, Inc.12 days ago

News

Citrix patches actively exploited NetScaler zero-days after a weekend of unofficial warnings

Coalition highlights critical Citrix NetScaler zero-day vulnerabilities and patches, urging MSPs to be aware of actively exploited threats that may impact client environments.

Coalition, Inc.12 days ago

Blog

Two Citrix RCE Zero Days Exploited in the Wild

Coalition proactively alerted policyholders about two critical Citrix zero-day vulnerabilities being exploited in the wild, providing early warnings essential for MSPs managing client security and Citrix environments.

Asana12 days ago

Blog

Deliver great client work at scale with Asana Client Management, now GA

Announces the general availability of Asana Client Management, a new offering designed to help teams, including MSPs, deliver client work efficiently and at scale.

Expensify12 days ago

Press Release

Expensify Launches Native Integration with DualEntry, the AI-Native ERP Built for Mid-Market Companies

Expensify announced a native integration with DualEntry, an AI-Native ERP system designed for mid-market companies, which can help MSPs streamline financial management and reporting for their clients.

Sync36512 days ago

Blog

Sync 365 Updates: Less Chasing, Clearer Billing | July–September 2026

This update details new Sync 365 features from July to September 2026, including Scheduled AutoMap, clearer reporting, guided setup, and billing fixes, all designed to improve Microsoft CSP billing and PSA reconciliation for MSPs.

Collaboris Ltd.14 days ago

Blog

Standard Operating Procedures Guide – Format & Writing Style

Recently updated, this guide offers practical advice on formatting and writing effective Standard Operating Procedures (SOPs), a critical resource for MSPs to ensure consistent service delivery and operational efficiency.

Collaboris Ltd.14 days ago

Blog

How to Manage Policy Exceptions in Microsoft 365 Without Losing Audit Control

This article explores strategies for MSPs to manage policy exceptions within client Microsoft 365 environments while maintaining robust audit trails, ensuring compliance and operational flexibility for their managed services.

ManageEngine15 days ago

Blog

[Webinar] Beyond security logs: Why operational context matters in security investigations

This webinar discusses the importance of operational context in security investigations, a critical topic for MSPs delivering security services or managing client security.

ManageEngine15 days ago

Blog

Keep your Qualys vulnerability scanner: Fix what it finds with Patch Manager Plus

This article highlights how Patch Manager Plus can integrate with and enhance existing vulnerability scanners like Qualys, offering a solution for MSPs managing client patching and security remediation.

MSP36015 days ago

Blog

Security Risks During MSP-to-MSP Client Transitions

This article discusses the security risks and challenges MSPs face when taking over new clients from previous providers, highlighting the importance of thorough security assessments and practices during transitions.

Smartsheet15 days ago

News

AI extinction talk: IT leaders weigh in

IT leaders weigh in on discussions about AI extinction, offering perspectives and considerations relevant for MSPs advising clients on the strategic implications and responsible adoption of AI.

Asana16 days ago

Blog

Command by Asana, the planning and product development system for builders, now available

Introduces Command by Asana, a new planning and product development system that MSPs might leverage for internal strategic projects or complex client solution delivery.

Formstack16 days ago

Blog

Automating Staff Onboarding in Salesforce with Formstack

This article discusses automating staff onboarding processes using Formstack within Salesforce. This could be relevant for MSPs looking to optimize their own internal HR workflows or to provide such automation solutions to their clients who use Salesforce.

Zoho16 days ago

Blog

Introducing Zoho DAP: The last mile of your software investment

Zoho introduces DAP (Digital Adoption Platform), a new product aimed at maximizing software investment by improving user adoption. MSPs may find this valuable for optimizing client software usage, reducing support overhead through better training, and demonstrating ROI for their managed applications.

Zoho16 days ago

Blog

Introducing Zoho AgentInbox: Email infrastructure built for AI agents

Zoho introduces AgentInbox, a new email infrastructure specifically designed to support AI agents. MSPs could find this relevant for managing advanced email solutions, integrating AI capabilities, or offering new services to clients leveraging AI for communication.

ManageEngine16 days ago

Blog

Best Kubernetes monitoring tools compared in 2026: A buyer's guide for SRE, platform engineering, and ITOps teams

This buyer's guide compares the best Kubernetes monitoring tools, offering valuable insights for MSPs who manage and monitor Kubernetes environments for their clients or are looking to expand into these services.

Kaseya17 days ago

Blog

The week in breach news

This week's digest of major cybersecurity incidents provides MSPs with insights into ongoing threat landscapes relevant to protecting their clients.

Giant Rocketship17 days ago

Blog

Why Your MSP Is Losing Money on Expiring SSL Certificates (And How Autotask Asset Tracking Fixes It)

Expired SSL certificates can cost MSPs significant unbilled emergency labor. Discover how using Autotask's built-in asset tracking functionality can prevent these financial losses.

Xima Software17 days ago

Blog

How to Use AI to Analyze Calls in Your Contact Center

This article delves into how AI call analysis works, from transcription to scoring, and its application in improving agent performance and customer retention. MSPs can leverage this knowledge to better advise clients on adopting and managing AI-driven contact center technologies.

Cowbell17 days ago

Blog

The Sound Approach to Resilience: Turning Risk into Confidence with Cowbell Resiliency Services (CRS) and AI

This article introduces Cowbell Resiliency Services (CRS) and discusses how AI is leveraged to enhance cyber resilience, offering valuable insights for MSPs on strengthening client defenses and potentially integrating with or utilizing such services.

Acomba17 days ago

Blog

La paie Remuneo passe à la vitesse supérieure

Acomba announces a new feature for Remuneo, their online payroll solution integrated with Acomba GO, now supporting CCQ payroll for the construction sector. This is relevant to MSPs supporting clients with Acomba GO for their financial and payroll management.

Celonis17 days ago

News

Enterprise AI solutions showcased at the Celonis and AWS Global Ecosystem Hackathon 2026

This article highlights how large service providers like Wipro and ClearOps are leveraging Celonis and AWS to develop enterprise AI solutions, demonstrating potential avenues for MSPs to build and offer similar AI-driven process optimization services to their clients.

Crewhu17 days ago

Blog

How Employee Recognition Helps MSPs Improve Retention and Customer Service

Discover how employee recognition programs can significantly help Managed Service Providers improve tech retention and elevate their customer service quality.

ManageEngine17 days ago

Blog

Fragmented Azure visibility? One Azure monitoring tool that tracks every layer

This article highlights a ManageEngine tool designed to provide comprehensive Azure monitoring, addressing fragmented visibility issues critical for MSPs managing complex client cloud environments. It suggests a solution for enhancing monitoring capabilities for Azure services.

Asana18 days ago

Blog

Streamline your service operations in one platform with Asana Service Management, now Generally Available

Announces the general availability of Asana Service Management, offering a platform to streamline service operations, which is directly applicable to MSPs managing client IT services.

Factorial18 days ago

Blog

Tekenable Factorial FRS

Factorial announces a partnership with Tekenable, potentially indicating a new reseller program or integration (FRS), highly relevant for MSPs seeking new alliances or offerings.

MSP Process18 days ago

Press Release

MSP Process Acquires Triggr | Press Release

MSP Process has acquired Triggr, adding self-service and managed service-desk automation to its platform, which is utilized by over 1,000 MSPs.

Sync36518 days ago

Blog

End User Portal Updates: Clearer Seat Changes and Renewal Settings

Sync 365's End User Portal received updates allowing MSPs to control when seat changes take effect, check outcomes, and maintain renewal instructions for their direct CSP customers.

Zoho18 days ago

Blog

Flexible subscription plans: A smarter approach to software licensing

Zoho announces flexible subscription plans for software licensing, offering a smarter approach to procurement and management. This is highly relevant for MSPs who manage client software acquisition and billing, potentially impacting cost optimization and service offerings.

Xero18 days ago

Blog

Human judgement first: Xero and Anthropic on the future of work

Xero's collaboration with Anthropic highlights its strategic vision for AI and its impact on small business and accounting workflows. This provides MSPs with crucial insights into Xero's future AI direction, informing their own service offerings, technology stack recommendations, and client guidance on AI adoption.

Uncommon Solutions18 days ago

Blog

Apple’s Find My Network “Hijacked” To Share Data

This article discusses how Apple's Find My network can be "hijacked" to share data, providing MSPs with critical security intelligence to advise clients and implement protective measures regarding device management and data privacy.

ManageEngine18 days ago

Blog

Lessons from Microsoft's September 2026 Patch Tuesday

This article provides analysis and lessons learned from Microsoft's September 2026 Patch Tuesday, offering crucial information for MSPs responsible for timely and effective security patch deployment across client environments. It directly impacts an MSP's daily operations and security posture.

Visionary 360, Inc.19 days ago

Blog

Your PSA Can’t Run a Process You Haven’t Defined

This article stresses that a PSA system cannot effectively manage processes if those processes haven't been clearly defined by the business, offering a crucial insight for MSPs relying on PSA tools.

My Choice Software19 days ago

Announcement

Anniversary Sale - Save 15% Off Sitewide*

My Choice Software is running an Anniversary Sale offering 15% off sitewide until October 4th, 2026. MSPs should note the specific exclusions for Open Value, CSP, and subscription products, which are common licensing models in managed services.

Formstack19 days ago

Blog

New Intellistack Features – August 2026

This post announces new features for Intellistack, a no-code platform from Formstack. MSPs need to stay informed about product updates for platforms they manage or recommend to clients, or use for their own internal operations, to leverage new capabilities and efficiencies.

GroWrk Remote19 days ago

Blog

Best US Laptop Retrieval Services Compared

This article compares various US remote employee laptop recovery services based on pricing, secure data wipe, chain of custody, storage, and redeployment, offering valuable insights for MSPs managing client IT assets and offboarding processes.