About
Intercom is a customer communications platform that helps businesses build stronger relationships with their customers. It provides tools for live chat, targeted messaging, and email marketing, enabling companies to deliver personalized support and drive engagement.
Products
3Fin is Intercom's natively integrated AI Agent designed to power their helpdesk, improving customer conversations and enabling personalized support.
Intercom's Fin AI Agent plus its AI-powered helpdesk with an omnichannel inbox and AI ticketing, sold as one suite.
Live chat software from Intercom that pairs the Fin AI Agent with a customizable Messenger and hands off to human agents.
Recent News
Introducing Fin 4: Customer Agent, Operator, and major upgrades to the Intercom helpdesk
Intercom has released Fin 4, introducing a Customer Agent, Operator, and significant upgrades to their helpdesk. These enhancements could be highly relevant for MSPs looking to improve their customer support automation and operational efficiency.
Read moreAnnouncing the 2026 AI Sentiment Report: How end users feel about AI Agents
This report surveyed over 1,000 end users on their feelings and capabilities perception of AI Agents, offering MSPs valuable insights into customer adoption and sentiment for AI solutions.
Read moreAnnouncing Evals and Releases: Evaluate Fin before, during, and after you go live
This announcement introduces a comprehensive evaluation system for Intercom's Fin AI agent, allowing MSPs to test and roll out changes for client support implementations with greater control and confidence before, during, and after deployment.
Read moreDoing the right thing when things go wrong
This article details Intercom Fin's incident response process, offering insights directly applicable to how MSPs detect, respond to, and communicate during critical client incidents to maintain uptime and trust.
Read moreThe new product introduction process: How to make sure your Agent is ready every time you ship
This post discusses ensuring Intercom's AI Agent is prepared for new offerings, which is relevant for MSPs deploying or managing these agents for clients or internally to support new services and ensure smooth onboarding.
Read moreVendor-providedVerify with the vendor.
Company Size
Large
Founded
2011 (15 years)
Source: Apollo, Dec 2025
Employees
1,001-5,000
Source: Apollo, Dec 2025
Industry
Information Technology & Services
Headquarters
San Francisco, California, United States
Annual Revenue
$200M
Focus Areas