PagerDuty is a digital operations management platform that helps businesses proactively manage incidents and maintain uptime. The platform provides real-time visibility, automation, and collaboration tools to resolve critical issues quickly and efficiently. PagerDuty serves a wide range of industries, including technology, healthcare, and finance.
Updated 1 week ago by AI
PagerDuty Customer Service Ops improves SLAs and CSAT by facilitating collaboration and real-time visibility for customer-impacting issues.
PagerDuty Process Automation lets you automate business and IT processes across all your systems. Engineers can standardize operating procedures, define automated jobs incorporating other existing automation, and safely delegate these processes as APIs and self-service requests to other stakeholders.
This PagerDuty report reveals the widespread use of 'Shadow AI' in the workplace, providing critical industry insights for MSPs to offer services addressing new security, compliance, and IT management challenges for their clients.
Read moreFounded
2009
Employees
1.3k
Industry
Information Technology & Services
Headquarters
San Francisco, California, United States
Annual Revenue
$467.5M
Focus Areas
PagerDuty has signed an exclusive distribution agreement with Ingram Micro in Australia, signifying a major channel development for MSPs in the region looking to procure or partner with PagerDuty solutions.
Read morePagerDuty's new Insights Agent offers deep operational intelligence, a valuable feature for MSPs looking to enhance service delivery and provide comprehensive management for client operations.
Read moreUpdates to the Scribe Agent automate note-taking during incidents, enabling MSPs to improve efficiency, reduce manual overhead, and maintain better context during critical client incidents.
Read moreThis article highlights the prevalence of 'shadow AI,' presenting a critical security and compliance challenge that MSPs must be aware of and prepared to manage for their clients.
Read more