PagerDuty is a digital operations management platform that helps businesses proactively manage incidents and maintain uptime. The platform provides real-time visibility, automation, and collaboration tools to resolve critical issues quickly and efficiently. PagerDuty serves a wide range of industries, including technology, healthcare, and finance.
Updated 1 week ago by AI
PagerDuty Customer Service Ops improves SLAs and CSAT by facilitating collaboration and real-time visibility for customer-impacting issues.
PagerDuty Process Automation lets you automate business and IT processes across all your systems. Engineers can standardize operating procedures, define automated jobs incorporating other existing automation, and safely delegate these processes as APIs and self-service requests to other stakeholders.
This announcement introduces Scoped OAuth for PagerDuty public apps, offering MSPs enhanced security and granular control over client integrations and access permissions, which is crucial for managing security posture across multiple client environments.
Read moreFounded
2009
Employees
1.3k
Industry
Information Technology & Services
Headquarters
San Francisco, California, United States
Annual Revenue
$467.5M
Focus Areas
PagerDuty's new Automation Runner extends automation capabilities to on-premise infrastructure, enabling MSPs to provide comprehensive incident response and automation services for clients with hybrid or solely on-premise environments.
This new feature, Event Enrichment, helps MSPs quickly gain critical context for alerts originating from client systems, enabling faster triage and more efficient incident resolution for improved service delivery.
Read moreEnhancements to PagerDuty's SRE Agent provide MSPs with improved tools for faster incident triage, better access controls, and deeper system integration, streamlining the management of client operations.
Read moreThis announcement details the integration of Backstage context directly into PagerDuty incidents, centralizing information for more efficient incident resolution. MSPs can leverage this to provide comprehensive service insights and accelerate problem-solving for their clients.
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