PagerDuty is a digital operations management platform that helps businesses proactively manage incidents and maintain uptime. The platform provides real-time visibility, automation, and collaboration tools to resolve critical issues quickly and efficiently. PagerDuty serves a wide range of industries, including technology, healthcare, and finance.
Updated 12 hours ago by AI
PagerDuty Customer Service Ops improves SLAs and CSAT by facilitating collaboration and real-time visibility for customer-impacting issues.
PagerDuty Process Automation lets you automate business and IT processes across all your systems. Engineers can standardize operating procedures, define automated jobs incorporating other existing automation, and safely delegate these processes as APIs and self-service requests to other stakeholders.
This announcement highlights improvements to post-incident review capabilities within the PagerDuty UI. This is relevant for MSPs as it allows for better analysis of incidents, leading to improved processes and reduced downtime for their clients.
Read moreFounded
2009
Employees
1.3k
Industry
Information Technology & Services
Headquarters
San Francisco, California, United States
Annual Revenue
$467.5M
Focus Areas
This post details PagerDuty's new shift-based schedules feature, which could enable MSPs to better manage on-call rotations and ensure adequate coverage for their clients' critical systems. This is especially relevant for MSPs managing multiple clients with varying SLAs.
Read moreThis announcement focuses on the new incident management capabilities within PagerDuty's Slack app. MSPs leveraging Slack for internal communication and client interaction can benefit from streamlined incident workflows directly within Slack, improving response times and collaboration.
Read moreThis article details enhancements to PagerDuty's SRE Agent, an AI-powered tool designed to automate incident triage. For MSPs, this translates to faster incident resolution, reduced downtime for clients, and potentially lower labor costs by automating initial response steps.
Read morePagerDuty has appointed John DiLullo as its new CEO. This represents a major leadership change, which could influence the company's strategic direction and potentially impact product development, pricing, and partnerships relevant to MSPs.
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