PagerDuty is a digital operations management platform that helps businesses proactively manage incidents and maintain uptime. The platform provides real-time visibility, automation, and collaboration tools to resolve critical issues quickly and efficiently. PagerDuty serves a wide range of industries, including technology, healthcare, and finance.
Updated 3 days ago by AI
PagerDuty Customer Service Ops improves SLAs and CSAT by facilitating collaboration and real-time visibility for customer-impacting issues.
PagerDuty Process Automation lets you automate business and IT processes across all your systems. Engineers can standardize operating procedures, define automated jobs incorporating other existing automation, and safely delegate these processes as APIs and self-service requests to other stakeholders.
This new feature, Event Enrichment, helps MSPs quickly gain critical context for alerts originating from client systems, enabling faster triage and more efficient incident resolution for improved service delivery.
Read moreFounded
2009
Employees
1.3k
Industry
Information Technology & Services
Headquarters
San Francisco, California, United States
Annual Revenue
$467.5M
Focus Areas
Enhancements to PagerDuty's SRE Agent provide MSPs with improved tools for faster incident triage, better access controls, and deeper system integration, streamlining the management of client operations.
Read moreThis article provides MSPs, often acting as IT leaders for their clients, with crucial insights on anticipating and effectively answering executive questions after an incident, enhancing client communication and accountability.
Read moreThis PagerDuty report reveals the widespread use of 'Shadow AI' in the workplace, providing critical industry insights for MSPs to offer services addressing new security, compliance, and IT management challenges for their clients.
Read morePagerDuty has signed an exclusive distribution agreement with Ingram Micro in Australia, signifying a major channel development for MSPs in the region looking to procure or partner with PagerDuty solutions.
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