About
Thread makes service desk software for MSPs with client chat, shared inboxes, ticket triage and AI agents that work with the MSP's PSA.
Products
1AI service desk for MSPs with customer chat, service team inbox and automated ticket triage.
Recent News
The AI Service Desk for MSPs
Thread offers an AI Service Desk trusted by 750+ MSPs to automate triage, dispatch, and client conversations across ConnectWise, Autotask, and HaloPSA, promising ROI in 60 days.
Read moreService Magic Monthly (On-Demand)
Watch the on-demand webinar to learn how to build AI agents, gain insights from other MSPs, and discover new features for your AI service desk.
Read moreMSP Service Desk Automation in 2026: The Full Guide
This blog post likely provides a comprehensive overview of service desk automation for MSPs, offering insights into strategies, technologies, and best practices to optimize operations and improve service delivery in 2026.
Read moreClient Intelligence at your fingertips.
Thread offers client intelligence to give MSPs the visibility and insight needed to provide proactive client management, improve service quality and customer experience.
Read moreAutomated Triage
Thread offers out-of-the-box automations to set ticket properties with 96% accuracy, improving data quality and accelerating ticket resolution. MSPs can expect ROI within 24 hours of onboarding.
Read moreVendor-providedVerify with the vendor.
Company Size
Medium
Founded
2019 (7 years)
Source: Apollo, Dec 2025
Employees
50-200
Source: Apollo, Dec 2025
Industry
Information Technology & Services
Headquarters
New York, New York, United States
Focus Areas