Xurrent

Advanced Analytics and Reporting

Gain insights into team, service, and user-level performance with advanced analytics and customizable reporting.

Custom Alert Routing

Custom Alert Routing: Precision That Drives Faster Response Ensure critical alerts reach the right person instantly with dynamic routing rules and smart escalation policies. Advanced Alert Rules – Route alerts by type, severity, time, payload, and more Dynamic Role Assignment – Auto-assign incidents to specific users or escalation policies Multi-Channel Delivery – Deliver alerts via Slack, Teams, SMS, calls, push, and email Noise Suppression – Filter and route only relevant alerts to SMEs and key roles Role-Based Routing – Assign incident commanders, ops leads, or database owners directly Minimize response time and alert fatigue while boosting resolution accuracy.

Incident Alerting: Never Miss Critical Issues

Incident Alerting: Never Miss Critical IssuesEscalate critical alerts from 150+ APM tools to the right on-call engineer via multiple channels. Average response time: 30 seconds. Multi-Channel Escalation - Instant alerts via Slack, Teams, SMS, phone calls, & mobile push notifications. 150+ Integrations - Connect all your monitoring, logging, ITSM, and security tools in one pipeline Smart Alert Rules - Create complex conditions to route alerts based on type, severity, and content Two-Way Sync - Auto-sync with Jira, ServiceNow, Freshdesk, StatusPage, and Zendesk Rich Context - Detailed payloads, similar incidents, tasks, and stakeholder communications Organizations achieve 60%+ reductions in MTTA & MTTR with reduced alert fatigue.

Incident Response with Zenduty

Incident Response: Automate and Accelerate Remediation Resolve critical incidents faster with one-click responses, real-time orchestration, and rich context. One-Click Response from any device or auto-remediate for key servicesSlack & Teams Integration for end-to-end incident managementMobile & Wearable Access via iOS, Android, Apple Watch, and Wear OSAuto Conference Bridges with Zoom/Webex for quick syncsTask Templates for instant, tailored remediationRich Context from past incidents, playbooks, and postmortemsZenduty helps reduce MTTA & MTTR by over 60%.

On Call Management Software

On-Call Management: Always-On Reliability Made Simple Transform incident response with intelligent on-call management that scales with your business. Build 24/7 operations through automated scheduling, smart escalations, and data-driven rotations. Smart Scheduling - Flexible hourly/weekly/monthly rotations with mobile access Intelligent Escalations - Multi-channel routing via phone, SMS, Slack, Teams, email Conditional Routing - Bypass L1 for critical alerts, route directly to L2/L3 specialists Schedule Overrides - Handle absences with easy coverage management Organizations see 60%+ reductions in MTTA & MTTR while reducing alert fatigue and improving team satisfaction.

Post Incident Management

Learn, Improve, and Stay Reliable Zenduty empowers teams to extract insights from incidents through postmortems, analytics, timelines, and playbooks—ensuring you're always learning and improving. Postmortems – Create in-depth RCA reports in markdown or PDF Incident Timelines – Review every action taken during resolution Analytics – Track MTTA, MTTR, and service/team performance Playbooks – Standardize response strategies for recurring issues Tasks – Automate remediation steps with custom task templates Boost reliability, reduce repeat failures, and align with KPIs & SLAs.

Response Automation

Automate incident response actions to build self-healing systems and accelerate resolution.