About
Help Scout offers a customer service platform, blending AI and human support tools to help teams scale support while maintaining a personal touch. Features include an AI assistant, shared inbox, and knowledge base. It is suitable for businesses seeking efficient, personalized customer communication.
Products
1AI support suite for customer-first teams with Inbox for email, SMS, social, chat and voice, plus Scout AI agent, Copilot drafts and Signal insights.
Recent News
Introducing Conversation Sidebar: More at your fingertips in every conversation
This product update introduces a new Conversation Sidebar feature, providing more information and tools directly within customer conversations. This could enhance efficiency for MSPs managing client support.
Read moreAI Adoption at Work: It’s a Process
This article discusses the process of AI adoption in the workplace, which is highly relevant for MSPs looking to integrate AI into their operations or advise clients on AI strategies.
Read moreWhere to Start with AI Support in 2026
This live event focuses on leveraging AI for customer support, a topic of high relevance to MSPs looking to enhance their service offerings and improve efficiency. The content likely covers practical applications and strategies for integrating AI into support workflows.
Read moreUnderstanding AI Answers Usage and Spend
This article discusses understanding the usage and spending related to AI Answers, which could be valuable for MSPs managing AI-driven support solutions for their clients and optimizing costs.
Read more7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
This live event details how to improve AI-powered customer support, offering specific tactics to increase resolution rates. MSPs can leverage these strategies to enhance their AI-based service desk capabilities and improve customer satisfaction.
Read moreVendor-providedVerify with the vendor.
Company Size
Medium
Founded
2011 (15 years)
Source: Apollo, Dec 2025
Employees
201-499
Source: Apollo, Dec 2025
Industry
Information Technology & Services
Headquarters
Boston, Massachusetts, United States
Focus Areas