About
Help Scout offers a customer service platform, blending AI and human support tools to help teams scale support while maintaining a personal touch. Features include an AI assistant, shared inbox, and knowledge base. It is suitable for businesses seeking efficient, personalized customer communication.
Products
1Manage all your customer conversations in one powerful platform that feels just like your inbox.
Recent News
Where to Start with AI Support in 2026
This live event focuses on leveraging AI for customer support, a topic of high relevance to MSPs looking to enhance their service offerings and improve efficiency. The content likely covers practical applications and strategies for integrating AI into support workflows.
Read moreUnderstanding AI Answers Usage and Spend
This article discusses understanding the usage and spending related to AI Answers, which could be valuable for MSPs managing AI-driven support solutions for their clients and optimizing costs.
Read more7 Proven Ways to Improve Your AI Replies: Lessons Learned from 1M+ Resolutions
This live event details how to improve AI-powered customer support, offering specific tactics to increase resolution rates. MSPs can leverage these strategies to enhance their AI-based service desk capabilities and improve customer satisfaction.
Read moreIntroducing SLAs: Bring response targets into the Inbox
Helpscout is introducing Service Level Agreements (SLAs) to bring response targets into the inbox. This allows MSPs to manage and monitor response times, ensuring they meet their client agreements and improve customer satisfaction.
Read moreIntroducing AI Agents: A More Intuitive Way To Manage AI Answers
Help Scout introduces AI Agents which could streamline customer support for MSPs and improve efficiency in resolving client issues, potentially reducing support costs.
Read moreVendor-providedVerify with the vendor.
Company Size
Medium
Founded
2011 (15 years)
Source: Apollo, Dec 2025
Employees
201-499
Source: Apollo, Dec 2025
Industry
Information Technology & Services
Headquarters
Boston, Massachusetts, United States
Focus Areas