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Latest news, blog posts, and announcements from MSP software vendors. 7 updates from the last 30 days in Communications & Collaboration.

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Communications & Collaboration: the last 30 days in a few paragraphs

7 items from vendors in this category, press only. The summary is written from their titles and summaries, nothing else.

Egress2 days ago

Press Release

KnowBe4 Recognized for AI Innovation, Sustainability, Workplace Excellence and Ranked #1 by Customers

KnowBe4's recognition, including an "AI Initiative of the Year" from CRN Asia, highlights its innovation and strong market presence. This can be a valuable indicator for MSPs when selecting security vendors to partner with for client solutions.

This new integration with Workday Learning helps MSPs streamline security awareness and compliance training for their clients. It automatically synchronizes training records and updates content, reducing administrative effort.

MSP Process18 days ago

Press Release

MSP Process Acquires Triggr | Press Release

MSP Process has acquired Triggr, adding self-service and managed service-desk automation to its platform, which is utilized by over 1,000 MSPs.

Twilio24 days ago

Press Release

Talk over text? Over a fifth of Brits prefer talking over typing when using technology

A Twilio-commissioned study found that a significant portion of Brits prefer voice communication over text in technology interactions, offering insights into evolving customer engagement preferences for MSPs designing or managing communication platforms for their clients.

Zendesk26 days ago

Press Release

Zendesk Introduces Specialized AI Agents Purpose-built for Your Business

Zendesk's new specialized AI agents can automate and streamline specific business processes. MSPs can leverage these agents to enhance their clients' IT support operations, resolve common issues faster, and provide more tailored service, potentially integrating with existing RMM/PSA tools.

Intermedia30 days ago

Press Release

Intermedia Launches AI Receptionist, Extending Its Digital Teammates Portfolio with Native AI Voice Automation

Intermedia has launched an AI Receptionist, a new AI voice automation product that MSPs can offer to their clients to enhance communication services and expand their portfolio.

Zendesk30 days ago

Press Release

Zendesk Expands Contact Center Voice Support Across Languages

Zendesk has expanded its contact center voice support to include more languages, enhancing the capabilities of AI agents for global customer and employee service journeys. This is relevant for MSPs managing or integrating voice solutions, enabling broader service delivery.

What's new across the MSP stack.

Communications & Collaboration: the last 30 days in a few paragraphs

KnowBe4 Recognized for AI Innovation, Sustainability, Workplace Excellence and Ranked #1 by Customers

KnowBe4 Launches New Integration with Workday Learning to Streamline Security Awareness and Compliance Training

MSP Process Acquires Triggr | Press Release

Talk over text? Over a fifth of Brits prefer talking over typing when using technology

Zendesk Introduces Specialized AI Agents Purpose-built for Your Business

Intermedia Launches AI Receptionist, Extending Its Digital Teammates Portfolio with Native AI Voice Automation

Zendesk Expands Contact Center Voice Support Across Languages