Twilio provides a developer-first cloud platform that empowers businesses to build engaging customer interactions. Specializing in communications, Twilio enables humans and AI agents to collaborate, coordinate across channels, and maintain conversational context. The platform offers tools that solve complex problems, focusing on the future of agentic AI and intelligent self-service.
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Twilio Flex is a cloud contact center platform that allows businesses to build customized customer experiences.
A Twilio-commissioned study found that a significant portion of Brits prefer voice communication over text in technology interactions, offering insights into evolving customer engagement preferences for MSPs designing or managing communication platforms for their clients.
Read moreFounded
2008
Employees
5.6k
Industry
Information Technology & Services
Headquarters
San Francisco, California, United States
Focus Areas
This press release highlights how Lendi Group leveraged Twilio to build an AI-native home lending experience, demonstrating advanced AI-driven customer interaction capabilities on the Twilio platform that MSPs could utilize for clients seeking similar innovative solutions.
Read moreTwilio's leadership sees significant growth potential in AI, signaling future investments and developments in AI-powered communication tools. MSPs should note this strategic direction as it may lead to new opportunities for integrating advanced AI into client services.
Read moreTwilio introduced its next-generation platform designed for the "agentic era" during SIGNAL Sao Paulo. This major platform update likely includes new features and capabilities that MSPs can integrate to enhance their clients' communication and automation solutions.
Read moreTwilio's latest research reveals a considerable disconnect in how government organizations perceive citizen engagement versus actual citizen satisfaction. This presents a clear market opportunity for MSPs to provide more effective communication solutions for their government sector clients.
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