About
Twilio provides communications APIs for voice, messaging and email (SendGrid), plus SIP trunking and the Flex contact center.
Products
3Twilio SIP trunking that connects existing phone systems to the global PSTN with pay-as-you-go pricing.
Twilio's email API and SMTP service for sending transactional and marketing email at scale.
Twilio Flex is a cloud contact center platform that allows businesses to build customized customer experiences.
Recent News
Talk over text? Over a fifth of Brits prefer talking over typing when using technology
A Twilio-commissioned study found that a significant portion of Brits prefer voice communication over text in technology interactions, offering insights into evolving customer engagement preferences for MSPs designing or managing communication platforms for their clients.
Read moreLendi Group Builds AI-Native Home Lending Experience on Twilio
This press release highlights how Lendi Group leveraged Twilio to build an AI-native home lending experience, demonstrating advanced AI-driven customer interaction capabilities on the Twilio platform that MSPs could utilize for clients seeking similar innovative solutions.
Read moreWhy Twilio Sees More AI Upside Ahead
Twilio's leadership sees significant growth potential in AI, signaling future investments and developments in AI-powered communication tools. MSPs should note this strategic direction as it may lead to new opportunities for integrating advanced AI into client services.
Read moreTwilio unveils next generation platform for the agentic era at SIGNAL Sao Paulo
Twilio introduced its next-generation platform designed for the "agentic era" during SIGNAL Sao Paulo. This major platform update likely includes new features and capabilities that MSPs can integrate to enhance their clients' communication and automation solutions.
Read moreTwilio Research finds 88% of government organizations rate their citizen engagement as good or excellent, but only 44% of citizens agree
Twilio's latest research reveals a considerable disconnect in how government organizations perceive citizen engagement versus actual citizen satisfaction. This presents a clear market opportunity for MSPs to provide more effective communication solutions for their government sector clients.
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Company Size
Large
Founded
2008 (18 years)
Source: Apollo, Dec 2025
Employees
5,000+
Source: Apollo, Dec 2025
Industry
Information Technology & Services
Headquarters
San Francisco, California, United States
Focus Areas