Twilio’s mission is to unlock the imagination of builders. We are the customer layer for the internet, powering the most engaging interactions companies build for their customers. We provide simple tools that solve hard problems, delivered as a developer-first cloud platform with global reach and no shenanigans pricing.
Updated 5 days ago by AI
This announcement details a new conversation layer for the Twilio platform, which can be leveraged by MSPs to offer more advanced and integrated communication solutions to their clients, including AI-powered agent services.
Read moreFounded
2008
Employees
5.6k
Industry
Information Technology & Services
Headquarters
San Francisco, California, United States
Focus Areas
The introduction of Conversation Orchestrator enables MSPs to provide more sophisticated communication workflows to their clients, orchestrating conversations across different channels and agents, potentially increasing efficiency and customer satisfaction for end users.
Read moreTwilio Conversation Memory gives AI agents context across conversations, which MSPs can leverage to offer more personalized and effective AI-driven customer service solutions to their clients, improving the overall customer experience and potentially reducing operational costs.
Read moreWhile not directly MSP-focused, significant investor activity or events can signal strategic shifts that might indirectly impact MSPs using Twilio services. MSPs may want to monitor these events for potential long-term implications.
Read moreWhile a customer case study, the use of Voice AI has implications for MSPs, as this type of technology could be offered as a service to healthcare clients. MSPs can leverage this announcement to understand how AI is being integrated into communications and explore similar solutions for their clients, especially in the healthcare sector.
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