Latest news, blog posts, and announcements from MSP software vendors (664 updates from the last 30 days)
Understanding call center voice analytics is crucial for MSPs, as this article details its functionality and benefits for enhancing customer experience and operational efficiency within managed contact center solutions.
Read moreThis article provides MSPs with essential knowledge about AI call routing, a core feature of RingCentral's communication platforms, enabling them to design and implement efficient customer contact strategies for their clients.
Read moreThis article explores managed IT solutions, detailing how a managed IT provider can assist businesses in growth, downtime reduction, and security enhancement, directly relevant to the services MSPs offer.
Read moreThis article emphasizes that AI readiness for businesses starts with better questions, shared definitions, current knowledge, and lightweight governance rather than just implementing new platforms. This insight is valuable for MSPs advising clients on foundational steps for AI adoption and avoiding common pitfalls.
Read moreA practical guide for evaluating and migrating an on-premises Patch Manager Plus deployment to its cloud version, offering valuable insights for MSPs managing client patching strategies and cloud transitions.
Read moreA comparison of Pipedream alternatives, providing valuable information for MSPs evaluating integration platforms for client solutions or their own internal automation needs.
Read moreThis article reviews top automation software for small businesses, offering insights for MSPs who frequently recommend, implement, and manage these tools for their clients.
Read moreZapier introduces "Gemini Gems," a new feature or concept likely related to Google's Gemini AI. MSPs can leverage this for managing client AI workflows and providing AI integration advice.
Read moreThis article highlights the strategic importance for MSPs to choose the right vendor for safeguarding critical Microsoft 365 data, emphasizing Veeam's BaaS offering, Veeam Data Cloud for Microsoft 365, for robust cyber resilience.
Read moreThis review evaluates eight top sales effectiveness tools, providing MSPs with insights into solutions they can adopt to optimize their own sales operations or recommend to clients to improve their revenue generation.
Read moreThis app spotlight introduces MessageWhiz SMS as a new integration for Zoho CRM, offering MSPs an additional tool to enhance client communication strategies directly within the CRM platform.
Read moreThis post confirms AvePoint's support for backing up Okta, providing MSPs with a solution to protect client identity data on the Okta platform.
Read moreAnnouncing the CapCut desktop client for Mac, offering AI-powered video, image, and audio editing tools. MSPs managing client workstations may find this relevant for software deployment and support for creative professionals.
Read moreThis article discusses the growing trend of customizing applications, a key area where MSPs can provide value. It's relevant for helping clients implement and manage tailored solutions and integrations within the Xero ecosystem.
Read moreThis technical guide provides valuable insights for MSPs on the critical considerations, especially regarding networking and storage, when migrating client VMs from VMware to Proxmox VE, a common scenario for small business solutions.
Read moreFor MSPs, this article underscores the challenge of identifying and addressing business risks due to scattered data, offering insights from the Innovation Pulse on how to gain visibility and improve ransomware recovery and overall cyber resilience for clients.
Read moreThis article explains the evolution from User Behavior Analytics (UBA) to User and Entity Behavior Analytics (UEBA), detailing how UEBA expands analytics beyond users to include devices and applications. MSPs offering cybersecurity services can leverage this insight to enhance their insider risk management solutions for clients.
Read moreThe article provides guidance for MSPs on using ChatGPT to enhance email marketing campaigns, from generating compelling copy to personalizing outreach, helping them streamline their own marketing efforts or offer advice to clients.
Read moreThis guide details how MSPs can integrate ChatGPT into their sales strategies, offering valuable insights into leveraging AI for lead qualification, communication, and overall sales efficiency. It's relevant for internal use and advising clients on AI adoption.
Read moreThis article provides guidance on strengthening cybersecurity with layered defenses to mitigate insider threats, an important topic for MSPs managing client security.
Read moreQuickLaunch highlights its Smart Access feature for detecting fraudulent activity, representing a new capability in identity management that MSPs can leverage for clients needing enhanced access control and fraud detection solutions.
Read moreThis blog post discusses key data privacy concerns businesses face, providing insights into a critical area of IT management. MSPs can use this knowledge to better advise clients on data protection strategies and enhance their security offerings.
Read moreThis article compares SOTI Connect with 42Gears TMT for printer fleet management, detailing their capabilities in reducing downtime and deployment. MSPs managing client device fleets can leverage this information to optimize printer management and improve client service delivery.
Read moreThis article explores the features and benefits of gift card management software, specifically highlighting tools available within Shopify. For MSPs, understanding these Shopify-specific functionalities is crucial for managing e-commerce solutions for clients and optimizing their store operations.
Read moreWith increasing regulatory pressure and demand to prove security posture, MSPs need specific GRC capabilities to offer scalable compliance-as-a-service. This article highlights the key features that differentiate effective GRC tools from bottlenecks for MSPs.
Read moreA long-running threat campaign dubbed “City-Forum” has been systematically extracting data from Salesforce and ServiceNow tenants worldwide without exploiting a single vulnerability. MSPs are directly responsible if they manage client’s Salesforce Experience Cloud site or ServiceNow portals, as data is pulled through legitimate, overly permissive guest-user endpoints.
Read moreZoho Voice, Zoho's cloud telephony solution, has expanded its availability with a new data center in Australia, providing better performance and compliance options for MSPs serving clients in the Australia and New Zealand regions.
Read moreThis update highlights the enhanced developer platform for Zoho Cliq 7.0, enabling MSPs to significantly reduce development time for custom solutions and integrations, fostering greater efficiency and automation for client projects.
Read moreThis article details LogicMonitor's platform pricing structure, including Hybrid Units and package selection. This information is critical for MSPs to accurately estimate costs, compare options, and plan their service offerings for clients.
Read moreThis article compares managed IT services with in-house IT for accounting firms, detailing benefits like enhanced security, scalability, and improved ROI offered by managed service providers. It directly addresses the value proposition of MSPs to potential clients.
Read moreManageEngine's MSP Central product has gained Device Control capabilities, enhancing endpoint security for MSPs managing client devices and their connected peripherals.
Read moreThis white paper highlights the growing challenge of 'rogue AI agents' and 'coordination debt' in enterprises. MSPs can leverage this insight to understand client risks and offer solutions for secure and controlled AI automation deployments, enhancing trust and control over client environments.
Read moreThis blog post announces Mobot's new capabilities for creating smarter alerts, which can significantly enhance an MSP's ability to efficiently monitor client environments and respond to critical incidents more effectively.
Read moreThis article introduces Bitsight's new Sectoral Intelligence feature, which allows MSPs to identify and prioritize cybersecurity threats specifically targeting their clients' industries and geographic regions, enhancing tailored security services and risk management.
Read moreXero is consolidating accounting, payments, and payroll into a single AI-powered platform. This offers MSPs a more integrated solution to manage for their clients and potentially streamline their own service delivery.
Read moreThis announcement highlights Xero's focus on AI-powered workflows for small businesses and their advisors. It signals important developments for MSPs supporting these clients to enhance efficiency and manage IT environments.
Read moreMSP360 released a new version of their Control App for iOS and Android, featuring a completely rebuilt home screen (Dashboard) and performance improvements. This update offers MSPs enhanced mobile management and monitoring capabilities for their client environments.
Read moreThis article offers tips for MSPs on selecting and utilizing online review software to transform satisfied clients into public testimonials and improve their online reputation. It provides insights into a critical tool for MSP business growth.
Read moreThis article explores the growing role of AI in cybersecurity and compliance, focusing on its application for small defense contractors navigating CMMC and DFARS, a domain where MSPs often provide crucial support and solutions.
Read moreThis article explores the growing role of AI in cybersecurity and compliance, particularly for small defense contractors dealing with CMMC and DFARS requirements. It provides industry insights for MSPs on how AI tools can assist with risk assessments and automated documentation, and how to balance this with human support for their clients.
Read moreMSP360 announces a new version of its Control App for iOS and Android, featuring a completely rebuilt home screen (Dashboard) and various performance improvements. This enhancement allows MSPs to more efficiently monitor and manage client backup environments on the go.
Read moreThis definitive guide compares nine agentic SOC platforms specifically tailored for MSSPs, evaluating their multi-tenancy capabilities, cost-to-serve economics, and tenant onboarding processes. It offers crucial insights for MSPs aiming to optimize their security operations and service offerings.
Read moreCribl acquired Radiant Security’s AI SOC technology on August 19, 2026. This major acquisition impacts the AI SOC platform market, providing critical industry insight for MSPs evaluating security solutions and managing client SOC operations.
Read moreThis new product update allows Nutshell users to track recurring revenue and installment payments, which can benefit MSPs in managing client contracts, billing cycles, and ensuring accurate financial oversight for their services.
Read moreManageEngine's MSP Central has enhanced its security offerings with new Device Control capabilities, directly addressing endpoint security blind spots that MSPs need to manage for their clients.
Read moreThis article details the critical role of an Incident Commander in cybersecurity, outlining their responsibilities and best practices. MSPs can use this information to strengthen their incident response services and provide better guidance to their clients during cyber crises.
Read moreThis article evaluates the top customer onboarding software platforms for 2026, providing insights for MSPs who are looking to optimize their own client onboarding processes or recommend tools to their customers.
Read moreThis post explains how external BGP monitoring can detect critical internet routing issues like blackholing and prefix hijacks in real-time. This capability is highly relevant to MSPs for ensuring the continuous availability and security of their clients' network services.
Read moreThis article analyzes the financing and revenue models behind the current AI boom, suggesting that funding is circular and provider revenue is hard to isolate, cautioning against planning businesses around near-term AGI/ASI. MSPs can use this critical market insight to inform strategic client advice on AI investments and manage expectations.
Read moreThis announcement details AvePoint's enhanced protection capabilities for Microsoft Entra ID, a critical component for MSPs managing client identity and access management.
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