Vendor news

What's new across the MSP stack.

Latest news, blog posts, and announcements from MSP software vendors. 104 updates from the last 30 days in AI & Agents.

Catch up

AI & Agents: the last 30 days in a few paragraphs

104 items from vendors in this category, blog only. The summary is written from their titles and summaries, nothing else.

Apptio3 days ago

Blog

IBM Kubecost 3.3: MCP Server, AWS NAT Gateway Costs, and Automated Namespace Cleanup

This announcement details new features in IBM Kubecost 3.3, including an MCP server, AWS NAT Gateway cost tracking, and automated namespace cleanup, which can help MSPs more effectively manage and optimize Kubernetes and AWS costs for their clients.

This article explores the use of AI agents for digital marketing, focusing on how to scale campaign execution. For MSPs offering marketing services or managing their own lead generation, new HubSpot AI capabilities can be crucial for automation and efficiency.

Aegentics4 days ago

Blog

Technical Guardrails for AI Agents: Why Prompts Alone Cannot Protect MSP Environments

This article discusses the critical need for technical guardrails beyond simple prompts to secure AI agents in MSP environments, addressing risks like AI errors, manipulation, and un-auditable decisions. It highlights architectural questions for any agentic system to prevent regulatory failure modes.

Dialpad5 days ago

Blog

Why Discovery, Proof, Deployment, and Supervision Should Operate as One Product System

This article advocates for a unified product system spanning the entire AI solution lifecycle—discovery, proof, deployment, and supervision—highly relevant for MSPs focused on efficient and comprehensive client service delivery.

Kaseya5 days ago

Blog

How Kaseya simplifies Microsoft management, security and recovery

This post details how Kaseya's solutions assist IT teams, including MSPs, in streamlining Microsoft management, enhancing security, and efficiently recovering critical data to reduce operational complexity.

Egnyte5 days ago

Blog

The Egnyte + Procore Integration: Connecting Project Execution with Construction Knowledge

This announcement details a new integration between Egnyte and Procore, which is highly relevant for MSPs supporting construction industry clients and managing their specialized software ecosystems.

Pluralsight8 days ago

Blog

Why coding agents produce bad code, big bills, and unreviewed merges

This article offers critical insights into the potential pitfalls of AI coding agents, including increased costs and quality issues, which is highly relevant for MSPs managing client infrastructure or integrating AI tools.

Triad InfoSec8 days ago

Blog

Vendor Questionnaires Have Stopped Working

This article discusses the limitations of traditional security questionnaires and proposes more effective alternatives. MSPs can use these insights to improve their own vendor assessment processes and better advise clients on evaluating third-party risks.

Kaseya9 days ago

Blog

What 1,100+ IT pros told us about growing security team pressure

This article explores findings from a survey of over 1,100 IT and security professionals, highlighting key challenges like human error, budget constraints, workload, and skills gaps, providing valuable insights for MSPs managing client security operations.

Egnyte9 days ago

Blog

In AI Pilot Mode? Learn How to Scale AI Securely Without Shadow IT

This article offers crucial insights for MSPs on securely implementing and scaling AI solutions for clients while actively preventing the proliferation of shadow IT within their managed environments.

Hostinger9 days ago

Blog

Welcoming faster, easier shipping: Shiprocket integrates with Hostinger Ecommerce stores in India

Hostinger Ecommerce now integrates with Shiprocket, offering India-based store owners a simpler way to manage shipping directly from their Ecommerce dashboard, which could be an important feature for MSPs managing client e-commerce sites.

Vijilan Security9 days ago

Blog

CVE-2026-76504: Cisco SD-WAN Manager Auth Bypass Is a Containment Problem, Not Just a Patch Ticket

A critical authentication bypass in Cisco Catalyst SD-WAN Manager, actively exploited before disclosure and with no workaround, means MSPs must prioritize not only patching but also comprehensive post-breach containment to secure client networks.

Vijilan Security9 days ago

Blog

FortiMail CVE-2026-104286: No Patch, No Authentication Required, No Excuse to Wait

CISA has added an unauthenticated, actively exploited FortiMail zero-day to its KEV catalog with no patch yet, requiring MSPs to focus on immediate detection and containment strategies for client environments rather than waiting for a fix.

Dialpad10 days ago

Blog

What’s new at Dialpad: October 2026

This announcement details the latest product features and updates for Dialpad in October 2026, crucial for MSPs managing or reselling Dialpad solutions to keep clients informed of new capabilities.

Egnyte10 days ago

Blog

September Release Rollup: AI Personalization, Multi Domain Support for Salesforce, and More

This release roundup provides MSPs with essential updates on new Egnyte product features, including AI personalization capabilities and enhanced multi-domain support for Salesforce, directly impacting client deployments.

Securden10 days ago

Blog

CyberArk vs. Modern PAM Rollouts

This article compares CyberArk (now Idira) with modern PAM solutions, detailing implementation timelines and setup speed. It's relevant for MSPs evaluating efficient and less complex PAM deployment options for their clients.

Automation Anywhere10 days ago

Blog

AI Ticketing System: How It Works, Benefits, and How to Automate Support

This article provides insights into implementing AI-driven ticketing systems, which can significantly enhance the efficiency and service delivery of MSPs managing client support operations. It offers guidance on leveraging automation to improve helpdesk functions and client satisfaction.

Bunny.net10 days ago

Blog

Introducing Bunny CDN Load Balancer: make your origins work together

Bunny.net has launched a new CDN Load Balancer, enabling multiple origin servers to work together for enhanced website and application reliability and performance, a key feature for MSPs managing client infrastructure.

Kaseya10 days ago

Blog

The week in breach news

The FBI declares a major incident after the FBIJobs.gov breach as Pentagon database attack exposes data of nearly three million individuals. This provides MSPs with crucial insights into current high-profile cyber threats to inform their security strategies.

Aegentics11 days ago

Blog

Data Protection for AI Agents: Why the Model Must Never See Real Customer PII

This post warns MSPs against exposing customer PII to third-party AI models, highlighting the significant compliance obligations under regulations like GDPR and HIPAA. It emphasizes the necessity of robust data protection strategies for MSPs handling client data with AI.

Automation Anywhere11 days ago

Blog

RPA and AI: How They Differ, Work Together, and Power Intelligent Automation

This article provides a foundational understanding of how RPA and AI collaborate to power intelligent automation, which is essential knowledge for MSPs developing or expanding their automation service offerings. It helps MSPs strategize on implementing advanced automation for client solutions.

KnowBe411 days ago

Blog

Report: Social Engineering Attacks Are Increasingly Using Audio and Video Deepfakes

A new report highlights the increasing use of audio and video deepfakes in social engineering attacks, an important threat intelligence update for MSPs to understand and communicate to their clients.

KnowBe411 days ago

Blog

Govern Claude AI with KnowBe4’s Agent Risk Manager

KnowBe4’s Agent Risk Manager now integrates with the Claude Compliance API, enabling MSPs to monitor client Claude AI activity for risks and enhance AI agent security for their customers.

Qualys11 days ago

Blog

Lessons from Microsoft Patch KB5002907: Two Layers of Patch Control in Qualys TruRisk Eliminate

This article details Qualys TruRisk's two layers of patch control, offering valuable insights for MSPs managing Microsoft updates for clients, particularly in handling problematic patches to ensure system stability and security.

Hostinger12 days ago

Blog

Hostinger weekly product updates: Week 39, 2026

This post outlines product updates for Hostinger Reach, AI Builder, Agent, Ecommerce, Domains, and critically, Agency hosting, which is directly relevant for MSPs managing client services.

Securden14 days ago

Blog

The Unseen Risks of Service Accounts: A Guide to Securing Non-Human Identities

This guide addresses the critical cybersecurity challenge of securing non-human identities, providing MSPs with essential information to develop and implement comprehensive security strategies for their clients.

Nextiva14 days ago

Blog

The Full Guide to SIP Phones: Features, Types, and Uses

A comprehensive guide on SIP phones, covering their features, types, and various uses. This is crucial technical information for MSPs involved in deploying, managing, or troubleshooting VoIP solutions for their clients.

Nextiva14 days ago

Blog

Everything You Need in a Unified Communications Platform

This article compares the best unified communications platforms for 2026, detailing features and AI capabilities. It's highly relevant for MSPs evaluating solutions to offer or manage for their clients, particularly highlighting Nextiva's reliability.

Dialpad15 days ago

Blog

AI governance in healthcare: What IT leaders should know

Addressing IT leaders in healthcare, this article provides insights into AI governance, offering valuable guidance for MSPs assisting healthcare clients with compliance and secure AI implementation.

Replit15 days ago

Blog

Putting business analysis in everyone’s hands

Replit is acquiring Atta to integrate interactive charts into chat, empowering users to easily explore data, understand changes, and communicate insights. This expansion of Replit's platform capabilities, particularly in data analysis, could enable MSPs to offer enhanced data analytics and reporting solutions or develop custom business intelligence tools for their clients.

Triad InfoSec15 days ago

Blog

Most of Your MFA Is Phishable

This post highlights that most MFA implementations are susceptible to real-time proxy phishing attacks, emphasizing the need to assess whether MFA can be relayed, not just if it's present. MSPs should take note to strengthen client security against advanced phishing techniques.

KnowBe415 days ago

Blog

Warning: New Phishing Kit Targets Sales Teams

A new 'GhostCode' phishing kit is actively targeting sales teams with phony business inquiries, offering MSPs crucial and actionable threat intelligence to protect their clients' sales departments from sophisticated attacks.

Nextiva15 days ago

Blog

What Is a Softphone? Overview, Benefits, & How To Get One

This article provides an overview of softphones, their benefits, and implementation details. It offers valuable insights for MSPs who are implementing, managing, or supporting modern communication systems for their clients.

Securden16 days ago

Blog

How to set up a basic privileged access policy for a small business

This practical guide helps MSPs establish essential privileged access policies tailored for small businesses, directly supporting their efforts to implement robust security frameworks for SMB clients.

Automation Anywhere16 days ago

Blog

Agentic Orchestration: The Ultimate Guide to Managing AI Agents at Scale

This guide is highly relevant for MSPs looking to deploy and manage AI solutions for multiple clients, offering crucial insights into scaling and orchestrating AI agents effectively. Understanding these principles is key for MSPs to deliver robust and scalable managed AI services.

Bunny.net16 days ago

Blog

You shouldn't have to rebuild your website: introducing Agent Readability in Bunny Optimizer

Bunny Optimizer now includes 'Agent Readability', an AI-powered feature designed to automatically enhance website content readability, offering MSPs a tool to improve client site engagement and SEO without manual overhauls.

ScalePad16 days ago

Blog

How To Tell If Your MSP QBRs Are Actually Working: 13 Signs To Watch For Before, During, And After

This article provides MSPs with practical indicators and strategies to evaluate the effectiveness of their Quarterly Business Reviews (QBRs) and ensure they contribute to customer success and retention.

Appypie16 days ago

Blog

How to Build an App With AI: Step by Step, No Coding (2026)

This guide demonstrates how MSPs can leverage AI for no-code app development, enabling them to quickly prototype or deliver custom applications for clients, or streamline internal tool creation, enhancing service offerings.

Appypie16 days ago

Blog

12 Best No-Code Platforms in 2026: Tested, Ranked and Priced

This post reviews the top no-code platforms, providing MSPs with insights into tools for building client portals, internal applications, or for offering rapid development solutions to their customers without extensive coding.

3CX16 days ago

Blog

Manage 3CX Browser and PWA Permissions Centrally

This technical guide helps administrators, including MSPs, centrally manage browser and PWA permissions (microphone, camera, notifications) for 3CX across Windows, macOS, and ChromeOS, streamlining deployments and user setup for managed devices.

Apptio17 days ago

Blog

The Hidden Costs of AI: 7 Cost Drivers Your Enterprise AI Spend May be Missing

This blog post details the complexities of enterprise AI costs, including hosted APIs, provisioned capacity, and self-hosted AI, offering crucial insights for MSPs managing client AI infrastructure and optimizing their budgets.

Apptio17 days ago

Blog

The Hidden Costs of AI: 7 Cost Drivers Your Enterprise AI Spend May be Missing

This article explores the complex cost drivers of enterprise AI, providing MSPs with critical insights to advise clients on managing and optimizing their AI-related expenditures across various platforms.

Cursor17 days ago

Blog

Improved token efficiency for longer agent runs

Cursor announced enhanced token efficiency for its AI agents, allowing for longer and more complex automated tasks. MSPs leveraging Cursor for client development or operational automation can expect improved performance and potentially reduced costs for their AI-driven solutions.

Cursor17 days ago

Blog

Bots for the last mile: Rollouts, Security Review

Cursor launched new bots to automate deployment rollouts and security reviews. This feature is highly relevant for MSPs looking to enhance efficiency, consistency, and security in managing client systems and applications.

Krisp17 days ago

Blog

STT handles noise now. It still can't handle a background voice.

This article details the capabilities of Krisp's Speech-to-Text (STT) technology in handling background noise versus separate background voices. This information is crucial for MSPs evaluating or implementing Voice AI solutions for clients, as it directly impacts audio quality and transcription accuracy in varied user environments.

Meta Business (formerly Facebook)17 days ago

Blog

Everything We Announced at Meta Connect 2026

Meta Connect 2026 unveiled new features for the AI agent "Muse," expanding its capabilities to desktop, phone, and notably, Meta's glasses, creating new potential endpoints and AI tools that MSPs may need to manage or support for their clients.

Meta Business (formerly Facebook)17 days ago

Blog

Your Personal Agent Coming to AI Glasses

Meta Connect 2026 revealed that the "Muse" personal AI agent will power Meta's new AI glasses, suggesting a convergence of AI assistance and wearable technology that MSPs may eventually be tasked with deploying, managing, and securing for business clients.

Meta Business (formerly Facebook)17 days ago

Blog

Introducing Ray-Ban Meta Audio and Our Deepest Lineup of AI Glasses Yet

At Meta Connect 2026, Meta introduced Ray-Ban Meta Audio and expanded its lineup of AI-powered glasses, signifying new hardware and integrated AI functionalities that MSPs may need to consider for future client device management and support.

KnowBe417 days ago

Blog

Are Your AI Assistants the Next Attack Surface?

This article explores how AI assistants are becoming new attack surfaces, providing MSPs with critical insights into emerging security risks to consider when managing clients' AI implementations and infrastructure.

Kaseya17 days ago

Blog

The week in breach news

This week's digest of major cybersecurity incidents provides MSPs with insights into ongoing threat landscapes relevant to protecting their clients.