Customer Success Platforms
This category lists tools for managing customer relationships and interactions. You'll find 17 products here, including HitWit and Google Business.
When evaluating these, consider how they integrate with your existing PSA. HitWit, for instance, connects with ConnectWise PSA. Google Business integrates with Halo PSA for review management.
Customer Identity from Okta stands out. It offers enterprise-grade identity and access management. Its AI detects threats and prevents fraud. This product also provides a public API for custom integrations.
Products
17Email survey tool with 1-click CSAT and NPS feedback in signatures, real time alerts, and Slack, webhook and API integrations.
Website widgets from Crewhu that display your CSAT score and client testimonials, and prompt customers to leave online reviews.
HaloPSA's Customer Service Management solution delivers exceptional customer experiences at every touchpoint.
Employee recognition and customer satisfaction platform built for MSPs that collects CSAT feedback, gamifies metrics and rewards a job well done.
CSAT and NPS tool integrates with your PSA, ticketing system, or email client to automate surveys and notify Slack or Microsoft Teams.
LoyaltyLoop managed feedback and review service that collects customer feedback and generates reviews, run by the LoyaltyLoop team.
ScalePad CS is a connected workspace for MSPs to manage and grow client relationships, integrating asset visibility, risk insights, roadmaps, budgets, and client planning into a single workflow for proactive client engagement.
Collects CSAT and NPS feedback from MSP clients and reports it through the PSA.
HeyHappy helps MSPs and service-based businesses improve customer satisfaction and generate 5-star Google reviews—all through one simple follow-up tool. Automate post-service check-ins, gather feedbac
Lifecycle Manager X helps MSPs deliver vCIO services by consolidating client context, goals, budgets, assessments, and meeting management to build IT strategies and drive client growth.
Membrain Tickets, a workflow tool for customer success teams to manage recurring requests such as onboarding, support escalations and renewals.
Sales AI agent suite for MSPs to train reps, run demos and answer technical questions, resold under their own branding.
One-click ticket surveys for Autotask MSPs, with technician-flagged risks and opportunities.
A web portal managed desktop pop-up system for MSPs to 'Be Recognized'.
Customer feedback system for MSPs, formerly SmileBack, that measures CSAT on every customer interaction.
Collects CSAT, NPS and CES survey responses inside help desk and PSA tools and routes feedback to the right person.
Nurture the health of your customer relationships with AI-driven relationship management tools.