AI Agents for MSPs
Agents built for MSP operations: ticket triage and dispatch, documentation upkeep, QBR preparation, client communication and technician assistance inside the PSA and RMM. Admit a product here when it acts on MSP workflows on its own, not when it is a general assistant that an MSP happens to use.
This category lists AI agents for MSP operations, focusing on tasks like ticket triage, documentation, and client communication. We have 3 products here. You'll find tools like zofiQ, which works directly within ConnectWise PSA.
When you evaluate these, consider how an agent provides resolution guidance or autonomously solves tickets. For example, the AI Service Desk Agent analyzes ticket timelines to offer real-time co-pilot assistance for your technical teams.
Endpoint Care stands out for its autonomous ticket resolution. It understands issues and takes action, filing documented tickets in your ITSM.
Products
22
The AI Service Desk Agent analyzes ticket timelines, provides resolution guidance, and autonomously solves tickets. It helps MSPs improve efficiency, reduce escalations, and enhance customer satisfaction by providing a real-time co-pilot for technical teams.
AI agents to triage and resolve IT tickets autonomously, understanding issues, taking action, and filing documented tickets in ITSM.
An agentic AI solution embedded in ConnectWise PSA designed to reduce ticket escalations, accelerate resolution times, and boost MSP productivity.
AI that runs your calls, tickets, and operations, built for MSPs.
SuperIT is an AI support platform that provides autonomous IT helpdesk support for MSPs and internal IT teams. Its AI agents resolve end-user IT incidents and s…
Put a branded support bot in your clients Microsoft Teams the fastest way to get Neo in front of end users.
Build triggered and scheduled workflows and agents that triage, resolve, and communicate on tickets.
Link your PSA, RMM, Microsoft 365, and documentation so agents can act on real data.
Bumblebee is an AI automation consultant for MSPs, enabling teams to set up automation for repetitive tasks in minutes. It integrates natively with PSA, RMM, an…
18 processors that automatically summarize, classify, prioritize, and route every ticket.
Surfaces actionable insights from ticket data for automation, documentation, fixes, and revenue opportunities.
Build no-code automated workflows in plain language across your entire stack.
Your AI assistant across every tool in your stack for research and action.
Lemhi offers an AI Services Management platform designed for MSPs to build and scale a managed AI services practice. It helps MSPs identify AI opportunities, pa…
Mission control for assessing and managing security across every M365 tenant in your portfolio.
Pia Chat provides a chat feature with integrated automation to help MSPs quickly resolve client requests within platforms like Microsoft Teams, improving efficiency and client satisfaction.
Pia's Automation Hub serves as a shared marketplace connecting MSPs and vendors, facilitating the discovery and implementation of various automation solutions.
This integration is certified via the ConnectWise Invent program, which means it was developed in collaboration with the ConnectWise API team, passed a security review, completed the certification pro
Pia is an intelligent automation platform that integrates with existing IT service management tools to streamline processes, free up resources, and boost operational efficiencies for managed services providers (MSPs). Pia combines artificial intelligence, machine learning, natural language processing, robotic process automation, and the Pia Chatbot to quickly analyze, route, and action repetitive tasks, such as user creation, password or virtual private network (VPN) resets, domain name system (DNS) flushing, and active administration changes. Pia's globally patented solution enables MSPs to manage more endpoints per tech, improve client service time, drive more profitability, and deliver consistent service.
An AI agent designed for long-horizon tasks, fluent in user knowledge and tools.
Thread is the AI Service Desk for MSPs. Offering customer chat, service team inboxing, triage automation, and AI agents, Thread empowers MSPs with an OS for AI-enabled IT service delivery. AI Service Desk-enabled MSPs unlock: Superior service quality via faster response and resolution times.Reduced operational costs by automating level-one tasks.Greater profit margins. To learn more, visit us at getthread.com. Ready to chat? Book a demo of Thread here.
Open-weight large language models and custom AI systems for enterprise solutions.