AI & Agents
AI products and agents for MSP work: agents that run MSP operations, assistants and copilots, coding tools, model platforms, agent infrastructure, AI security and governance, voice and customer agents, document intelligence, and AI training. Products that merely use AI stay in their own category and carry the AI capability flag instead.
The "AI & Agents" category contains tools that actively use AI to perform tasks. This includes automating parts of your MSP operations, acting as assistants, or handling specialized tasks like coding or customer support. We have 188 products here.
You will find a split between full AI agents for MSPs and tools offering more specific AI capabilities. "AI Assistants & Copilots" has 15 products focused on augmenting human work. "AI Coding Tools" lists 11 products for developers. "AI Security & Governance" offers tools like TrendAI Vision One™ for managing AI risk and helping models behave correctly.
Many of these integrate with your existing PSA tools. Synthreo connects with ConnectWise PSA; it helps you launch an AI-as-a-Service business. While Halo PSA and Autotask PSA are common integration points across the catalog, not every product here currently lists direct PSA ties. Plan accordingly.
Consider products like Anthropic, offering Claude Mythos 5.1 and Claude Fable 5.1 for coding and knowledge work. Cloud Factory's AI Platform helps models deliver predictable outcomes in production.
Subcategories
AI Agents for MSPs
22Agents built for MSP operations: ticket triage and dispatch, documentation upkeep, QBR preparation, client communication and technician assistance inside the PSA and RMM. Admit a product here when it acts on MSP workflows on its own, not when it is a general assistant that an MSP happens to use.
AI Assistants & Copilots
19General-purpose assistants a person talks to during the working day: ChatGPT, Claude, Gemini, Microsoft 365 Copilot, Perplexity. Admit chat and copilot products meant for people; APIs and developer platforms belong in AI Platforms & Model APIs.
AI Coding Tools
20Tools that write, edit, review or explain code: Cursor, Claude Code, Codex, GitHub Copilot, Windsurf, Replit, Lovable. Admit a product when its main job is producing software; scripting helpers inside an RMM stay with the RMM.
AI Platforms & Model APIs
11Model providers and platforms you build on: OpenAI API, Anthropic API, Azure OpenAI, Google Vertex AI, Amazon Bedrock, Mistral and hosted open-weight models. Admit a product when a developer integrates it; end-user chat products go to AI Assistants & Copilots.
Agent Infrastructure & Orchestration
5MCP servers, agent frameworks, AI-first workflow builders (n8n, Make agents, Zapier agents), and evaluation or observability for agents. Admit the plumbing that connects models to tools and data; an MCP server for a specific product is listed here and linked to that product.
AI Security & Governance
11Controls over how AI is used: data loss prevention for prompts, prompt-injection defence, shadow-AI discovery, AI usage policy and monitoring, model and agent governance. Admit products that govern AI; security products that merely use AI belong in Cybersecurity.
AI Voice & Customer Agents
8AI phone agents, receptionists and chat agents that handle calls and support conversations for an MSP or its clients. Admit products that talk to customers; internal technician assistants belong in AI Agents for MSPs.
AI for Documents & Knowledge
6AI that reads and organises your own content: documentation generation, meeting notes, search over tickets and knowledge bases, contract and policy drafting for MSPs. Admit products whose value comes from understanding the user's documents and history.
AI Training & Enablement for MSPs
2Courses, communities, consultancies and programmes that teach MSPs to adopt AI safely and sell it to clients. Admit services and training; software goes in the other AI & Agents categories.