Vendor news

What's new across the MSP stack.

Latest news, blog posts, and announcements from MSP software vendors. 5 updates from the last 30 days in AI & Agents.

All Blog News Press Release Announcement

Catch up

AI & Agents: the last 30 days in a few paragraphs

5 items from vendors in this category, press only. The summary is written from their titles and summaries, nothing else.

Fivetran24 days ago

Press Release

Fivetran + dbt Labs Announces New Capabilities to Make Enterprise Data Agent-Ready at dbt Summit 2026

Fivetran and dbt Labs announced new capabilities focused on making enterprise data 'agent-ready' at dbt Summit 2026, which is highly relevant for MSPs looking to provide advanced data management and automation services to their clients.

This announcement highlights new Splunk advancements and the delivery of trusted AI at scale, which is crucial for MSPs to understand for evolving their security and observability offerings to clients following the Cisco acquisition.

ScalePad25 days ago

Press Release

Chris Day releases “MSP to MVP: Building Unbreakable Partnerships in the Customer Success Era” with Forbes Books

ScalePad's CEO, Chris Day, has released a new book through Forbes Books, offering insights for MSPs on building competitive advantage and strong customer partnerships in the age of AI.

Zendesk26 days ago

Press Release

Zendesk Introduces Specialized AI Agents Purpose-built for Your Business

Zendesk's new specialized AI agents can automate and streamline specific business processes. MSPs can leverage these agents to enhance their clients' IT support operations, resolve common issues faster, and provide more tailored service, potentially integrating with existing RMM/PSA tools.

Zendesk30 days ago

Press Release

Zendesk Expands Contact Center Voice Support Across Languages

Zendesk has expanded its contact center voice support to include more languages, enhancing the capabilities of AI agents for global customer and employee service journeys. This is relevant for MSPs managing or integrating voice solutions, enabling broader service delivery.

What's new across the MSP stack.

AI & Agents: the last 30 days in a few paragraphs

Fivetran + dbt Labs Announces New Capabilities to Make Enterprise Data Agent-Ready at dbt Summit 2026

Cisco Delivers Trusted AI at Scale Through New Splunk Advancements

Chris Day releases “MSP to MVP: Building Unbreakable Partnerships in the Customer Success Era” with Forbes Books

Zendesk Introduces Specialized AI Agents Purpose-built for Your Business

Zendesk Expands Contact Center Voice Support Across Languages