Staff Augmentation & Recruiting
Finding the right people for your MSP is critical, and this category lists 30 products that cover everything from direct IT staffing to offshore support. You'll see options for project-based talent and permanent hires. This is about making sure you have the skilled personnel you need, whether that's for a specific project or to grow your core team.
When evaluating these options, consider your specific needs. Do you need project-based talent or permanent hires? BlueAlly's IT Staffing focuses on general IT roles. Scalable OS for Offshore MSP Staffing targets specific operational models, providing a dedicated team. Look closely at how each service aligns with your operational structure.
Many offerings don't list direct PSA integrations, so plan on a manual export if that's a priority. Field Nation integrates with both Autotask PSA and ConnectWise PSA, simplifying external technician management. IntelliHire IT Edition uses AI to enhance candidate screening.
Products
59Direct Support Solution from My Own Staff provides businesses with access to T1-T3 level IT support technicians through outsourcing. This service is designed for companies looking to reduce costs while maintaining quality IT support.
American Help Desk provides inbound technical support and other technical services.
American Help Desk provides non-technical services including call answering and virtual receptionist.
Never miss a ticket, manage your MSP from anywhere. High quality 24/7/365 helpdesk support for your MSP clients.
Flexis IT offers outsourced Help Desk services, providing first-call resolution and flexible business models to suit customer needs.
24x7 US-based Technical Live Answer Immediate ResponseHelptNow ensures your clients are never left waiting. Our lightning-fast response times mean support is always just a call away, day or night, keeping your services reliable around the clock. Technical ExpertiseWith HelptNow, every call is answered by someone who understands the complexities of MSP services. Our team's technical expertise ensures issues are not just heard, but understood and efficiently triaged. Human TouchMore than just solving technical problems, HelptNow believes in connecting humanely with every caller. Our empathetic approach transforms every support interaction into a positive experience, building trust and satisfaction. Helpt Pricing Page
Provides white-label helpdesk services for MSPs, allowing them to offer support under their own brand.
Support IT is Jolera's award winning global service desk team available 24/7/365 in multiple languages. The help desk and onsite services are staffed by a carefully selected and trained technical support team. The team’s goal is to provide an exceptional service experience to customers of any size. We offer full turnkey support desk services for your entire organization or can customize our offering to specific applications, locations, or countries. Support IT is a great compliment to organizations with or without an in-house IT team. Receive end-to-end support, simple setup, low upfront costs and fixed monthly fee rates.
Live Virtual Help Desk (LVHD), the industry’s premier helpdesk solution since 2009, delivers expert North American based support with an 85% first call resolution rate. Our Helpdesk is designed to deliver a premium helpdesk experience at a price to meet your budget. We understand that every customer has unique software applications that they use to run their businesses. We also realize that some customers can be very vocal and demanding.
LIVE VIRTUAL HELP DESK strives to make the best possible business partner and to deliver robust, technically proficient and friendly technical support services to MSPs, VARs, ISVs and other businesses
Our fully white label, Helpdesk solutions for MSPs offer 24×7×365 support to end-users including workstations, laptops, desktops, tablets and smartphones. Calls routed to Mission Control are handled by our team to provide swift and personalized issue resolution. Our Helpdesk specialists will handle support issues as an extension of your own staff, resulting in an outstanding customer experience.
Need help answering all of those phone calls? IT Dispatch is a 24×7×365, white label call answering solution providing ticket creation and issue management. Our team will answer the end-users’ call, gather all appropriate information, create fully detailed tickets in your PSA and provide your designated team members with the details to proceed with service. We can also provide ticket updates to end-users and transfer calls to assigned team members on request.
LaunchPAD streamlines MSP operations by addressing inefficiencies in ticket triage, prioritization, and assignment, leading to improved service delivery.
Responsive technical support that keeps users productive and issues resolved.
Here at Uptime, we understand that your service desk is the heart of your organisation. It interacts with your customers day in and day out and acts as the go-to point of call for help, which is why it is vital that you have the right technical team in place. Uptime 24*7 White Label Helpdesk delivers end-user technical support services directly to your customers, troubleshooting reported issues, providing industry-leading services from start to finish, and ensuring all issues have been resolved. We aim to get your customers up and running as quickly as possible whilst taking pressure off your technical engineers, utilising the most efficient and thorough techniques.
24/7 White-Label Helpdesk for reliable client support and service expansion.
Uptime Solutions offers white-label helpdesk services to help MSPs scale their support capabilities without increasing headcount, allowing them to deliver exceptional customer experiences.
Autotask PSA Bi-Directional Ticket Integration Uptime Solutions provide white labelled Helpdesk, NOC and SOC services to MSPs around the world. Our customer-centric POD based model allows for a truly
BlueAlly provides IT staffing services to help businesses find the right talent to meet their technology needs, offering solutions for staff augmentation and recruiting.
Provides the right team at the right time for greater agility and flexible delivery.
Our MSP dedicated engineers are fully trained during a 60-day MSP Way Bootcamp to deliver immediate value. Our engineers work for you using your tool stack and processes, and your working hours. We also provide a team lead who works with you and the engineer to ensure that they always have the right skills and growth to fit your business needs, including individualized career development plans and setting challenging milestones for success.
Extend your team with experienced engineers who work as a seamless part of your organization.
Recruiting CFOs, finance leaders, controllers, and corporate executives for MSPs.
Meet Raine is an AI recruitment assistant that allows users to describe their ideal candidate using natural language, searching Hirexe's database in real time with 10,000+ structured datapoints per profile.
Experience the power of a self-reliant support team as ConneXio BPO constructs your Dream Team, allowing you to concentrate on growing your business. Our ConneXio Agents undergo specialized training to ensure customer satisfaction, adapting seamlessly as your business expands and evolves. Feel the positive influence of a competent and dedicated support staff.
Grow Your Cybersecurity Capabilities with Expert Staff Augmentation Services We provide highly qualified cybersecurity professionals who seamlessly integrate into your existing team, bridging skill gaps and ensuring comprehensive protection against evolving threats.
No freelancers, No consultants, No outsourcers. Just real headhunting. We find similar companies to yours in offshore countries and solicit their top developers to fit your required skills, company cultures, and required minimal training at 50% of North American salaries.
Staff Augmentation: Appointment Setter Daily Tasks - Generate leads - Maintain & update lead records - Place outbound calls - Make appointments for your sales team - Increase brand awareness - Qualify leads - Manage prospect database - Sets appointments with decision makers
Scale your MSP faster, better and for less. Cybersecurity, IT and DevOps remote staffing solutions to plug skills gaps and build your team. Find out more >>
The #1 labor marketplace for IT field service
Staff Augmentation: Admin Assistant Daily Tasks: - General office admin tasks - Data entry and update of records - Booking, scheduling, and other arrangements - Reports and documentation - Communicate with clients - Minutes transcribing - Conduct research - Anticipate the needs of others
Staff augmentation - IT Support Engineers Daily Tasks: - Client engagement IT support - Office 365 Administration - Flexible shifts for support coverage - User account management - Monitoring and Management of System Alerts - Ticket resolutions and Management - Communication with customers as required - Basic remote access solutions
IntelliHire makes technical hiring easy.Pre-built technical assessments make it easy to score, rank, and compare candidates - BEFORE the first interview.
Staffing designed exclusively for MSPs and MSSPs Access highly specialised resources to eliminate skills gaps in your team and make your MSP more profitable, without the time and costs of recruiting and training specialist in house staff. Resources are MSP trained and can be provided on a long term or on demand basis. Delivered as a complete offshoring solution, our MSP & MSSP staffing model helps you choose the resources you need, when you need them. Resources include: • IT • Cybersecurity • MSP/MSSP • SOC • NOC • DevOps • AIOps Whether you need a dedicated resource or quick access to highly skilled engineers who can hit the ground running, RedQor has the talent you’re looking for. It’s quick and easy to build your dream team.
ScalableOS is a premium offshore staffing partner offering custom solutions for MSPs. We provide dedicated staff based in the Philippines, 100% under your control. Your team with us operates as an extension of yours! We’re experts in helping MSPs grow quickly and profitably.
ReelCV is an AI-powered career acceleration platform that builds dynamic profiles from structured data, including video pitches and MSP-relevant skills. It offers video interviews, skill matching, and verified credentials.
Dedicated offshore accountants to manage financial records and reporting.
Dedicated offshore virtual assistants to support various business operations.
Dedicated offshore customer service representatives to handle customer inquiries and support.
Work Market is the freelance marketplace and management platform built for onsite and local work. Work Market enables you to Find Verify Engage Manage Pay and Rate™ your network of onsite contractors,
Uptime offers staff augmentation services to help MSPs scale their teams and meet client demands by providing expert outsourced support.
Provides outsourced IT support technicians.
HelptFlow provides tailored, 24/7 US-based technical support that scales with your growth. Our skilled agents resolve common issues on the first touch, ensuring happy customers while your techs stay focused on core tasks. 24x7x365 US-Based Call Answering HelptFlow agents are US-based, providing 24x7 human support, ensuring your users receive the help they need, whenever they need it. Structured Troubleshooting HelptFlow agents are trained on your unique processes, allowing for intelligent assessment, prioritization and optimal resolution. Proactive Case Deflection HelptFlow proactively deflects tickets by resolving common issues before they reach your techs.
Fully Embedded Help Desk Our technical support team becomes a seamless extension of your organization. Helptful delivers comprehensive support from first contact through final resolution, letting you focus on growing your business.
American Help Desk's IT outsourcing team operates on a dedicated or shared basis, providing 24/7/365 end-user support including Desktop Workstation, Mobile Device, PC, Server and Network Monitoring, Advanced Troubleshooting, Remote Access Support, Ticketing and Dispatching. Our IT Outsourcing staff is comprised of highly skilled and experienced techs, with diverse qualifications and backgrounds.
DC MSSP offers staffing solutions to help businesses fill critical IT roles with skilled professionals, providing flexible options to meet temporary or long-term staffing needs.
Not your typical recruiter! At MSP Hire we recruit solely for MSPs which means
Building leadership teams for founder-led and private equity-backed MSPs.
PEOPLE GPT is built for U.S.-based MSPs. Streamline your hiring process in seconds. Just drop in your company’s LinkedIn URL and we auto-generate a hiring profile. From there, we instantly recommend best-fit talent from our live database, based on your current needs. Need to search manually? Simply type something like: “L1 tech with ConnectWise and 2 years of MSP experience” and get high-signal candidates in seconds. Hirexe reduces time-to-hire by up to 80% and can cut salary costs by up to 75% through outsourcing.
Uptime Solutions provides staff augmentation services for MSPs, offering skilled IT professionals to supplement their existing teams.
Organizes independent contractors into skill-based labor clouds for efficient talent management and resource allocation.
Recruiting CEOs, Presidents, COOs, board members, and advisors for MSPs.
Recruiting operations, service delivery, and client experience leaders for MSPs.
Recruiting CROs, sales leaders, and go-to-market executives for MSPs.
Uptime offers project support services to assist MSPs with various client projects.
Uptime Solutions delivers project services for MSPs, assisting with IT projects and implementations.
Uptime provides project support services for MSPs to assist with various IT projects.
Certn offers identity verification services as part of their background screening platform.