Chat & Messaging
This Chat & Messaging category helps you manage communications with clients and your own team. It covers everything from live chat for customer support to internal team messaging and SMS notifications. There are 41 products here.
When choosing a solution, consider how it handles different communication types. Some products, like MSP Process - Live Chat or Intercom, focus on client-facing chat. Others, such as Mattermost, target internal team collaboration. Look for tools that offer specific features like AI-driven responses, as seen in TurboDial Voice & SMS, which uses AI to enhance voice and SMS interactions.
Integrations matter for your stack. AlertOps integrates with both Halo PSA and ConnectWise PSA to synchronize alerts. Twilio also integrates with Halo PSA for SMS notifications. Few products here integrate with Autotask PSA, so plan for manual data transfer if that's your primary PSA.
CloudRadial Chat Starter offers an API for custom integrations. Tech-Gofer Chat - Video/AR provides advanced communication with augmented reality. MSP Process - Technician App integrates with ConnectWise PSA.
Products
35
Enables real-time communication with website visitors via chat, integrating email and SMS for comprehensive customer support.
Saddleback Communications offers business SMS solutions.
Engage website visitors via SMS for improved lead conversion.
Integrated Live Website Chat Widget for your website to respond to inbound requests that are sales or support-related. Brandable Live Chat Widget for your WebsiteRespond to incoming Live Chat requests for Sales or Support.Automated Sequences to ask questions and gather information before technician participation in chat.Integration to PSA to create tickets from chats and insert the logs securely.
CloudieConnect brings the full power of OITVOIP’s Unified Communications platform directly to end-users' mobile devices. Designed for flexibility and performance, this SIP softphone keeps you connected to your clients, team, and business—wherever you are. With CloudieConnect, you can: • Make and receive calls using your business number from any location, regardless of device, and seamlessly transfer calls • Manage call history, voicemail, call recordings, and configurations in a single location • Customize answering rules, greetings, and presence • Send and receive SMS—including group messages Whether you're remote, hybrid, or constantly on the move, CloudieConnect ensures you stay connected, all from your smartphone.
Votacall chitchat is a messaging and chat feature integrated into the Votacall platform for seamless team collaboration.
Skyetel Messaging provides reliable and scalable messaging solutions for businesses.
Get your message in their hands, fast. Business text messaging is perfect for growing businesses that want to reach, convert, close, and support customers — boom. Try our SMS platform for free and see what the fuss is about.
Enables businesses to engage customers and prospects directly from their website, managing all conversations from a unified inbox.
Google Chat is a communication service developed by Google. Initially designed for teams and business environments, it has since been made available for general consumers. It provides direct messaging, group conversations, and spaces, which allow users to create and assign tasks and share files in a central place in addition to chatting. It can be accessed through its own website and app or through the Gmail website and app.
With our Business Messenger, you can reach more customers more personally, regardless of conversation volume—or whether your team is free live or later.
Today’s buyers want information—and they want it now. Use live chat to automatically connect chatters to the right people on your team, route customer inquiries to your services team, and pass leads to the sales team. Easily customize your live chat widget to match the look and feel of your brand, and create targeted welcome messages for different web pages or segments of your audience.
A sure fire messaging tool that helps bring the team together now integrating with Autotask PSA
Intermedia Unite is a fully integrated cloud-based unified communications platform for small to medium businesses. We believe that people are the center of all communications and that tools facilitate that communication. Those tools should be easy-to-use, high-performing, and worry-free, so that you can focus on the interaction and not the tools.
Centralise your communication channels into a single solution.
turboDial uses Twilio to connect your calls and send/receive text messages. You’ll create your Twilio account as part of signing up for turboDial.
Accelerate your businesses growth with 3CX phone system. Don’t just rely on phone calls but communicate using Live Chat, Facebook messenger, SMS and video conferencing. All this from a single client so no switching between apps. Choose from web, desktop and mobile clients or easily connect a supported IP phone.
LiveEngage with Autotask LivePerson is driving today’s new era of messaging, conversational design, and the integration of bots/AI into the customer care of the world’s largest brands. LivePerson make
Webex Messaging is a team collaboration tool that enables real-time communication, file sharing, and task management within teams.
ConnectWise Sidekick is a communication and collaboration tool designed to enhance teamwork and streamline workflows for MSPs and IT professionals. It provides chat and messaging capabilities, enabling efficient communication and quick access to essential information within the ConnectWise ecosystem.
Perfect first step for MSPs who want to experiment with chat as an alternative method of client engagement. Automatically creates tickets in your PSA from chat. PSA-connected Chat (ConnectWise, Autotask, Syncro, HaloPSA, BMS)Automated PSA ticket creation from chatsAgent group chatUnlimited agentsIncludes 2 service channels: Slack and TeamsIncludes 2 client channels: CloudRadial UCP and WebEasy self-service onboarding
This service offers advanced communication tools including chat, video conferencing, and augmented reality features for enhanced interaction.
Secure Messaging/Faxing solutions ensure confidential communication by encrypting messages and faxes.
The MSPP Technician App (Android and iOS), in conjunction with MSSP Service Automation, allows your field ticket remote access to the ticketing, and communication features of your PSA, including their schedules. Technicians may view, create, and close tickets on the fly, and use the built-in SMS/MMS infrastructure to communicate with their clients without providing their personal mobile number. Technicians may also respond to Chat requests from their clients too! All interactions are logged into the PSA on the associated ticket.
End-User and Tech Verification, Agentic AI Teams/SMS/MMS, Secure Data Send, Quick Ticketing and more. MSP Process offers a robust PSA-integrated solution toolbox that enables a Zero Trust Policy and enhances your service delivery with the basic tenet that all client interactions are logged for posterity and compliance. Secure your service desk with End-User and Technician Verification. Enhance your service delivery with Integrated Teams/SMS/MMS with Agentic AI for ticket creation and response, Secure Date Send, and Quick Ticketing using rapid-use templates, and integrated Live Chat. Seamless integration with the Client Portal, Client App, and Technician App. Connectwise Manage, Datto Autotask, Kaseya BMS, HaloPSA, and others.
Connect with clients where they’re most active—via SMS/MMS. Research shows clients are 9x more likely to respond to a text than an email or phone call, making it a powerful channel for your service desk. MSP Process’ integrated SMS solution enhances client communication, accelerates response times, and delivers a more seamless support experience. Say goodbye to using personal technician phone numbers—every SMS/MMS is sent directly from your PSA, with all conversations automatically logged and stored.
The Webex App is the ultimate collaboration solution for success in the new era of hybrid work. With seamless and continuous collaboration across synchronous and asynchronous modes, you can call, meet, message and much more in one app, with one consistent and secure experience across all your favorite devices. Removes barriers and workplace silos and bring together the right people and information to get work done. Create alignment with hybrid teams to ensure workflows keep moving regardless of locations and time zones. Integrate your key business applications within Webex and create a powerful digital work hub that reduces app switching, removes distractions, and increases productivity.
Adaptive Marketing provides text messaging services for businesses to communicate with customers and automate notifications.
ClickSend's Rich Messaging allows businesses to send engaging multimedia messages to customers.
BrainBot, a training chatbot app, is available for select courses. Developed to combat the forgetting curve that naturally occurs with training courses, it is deployed after the training and delivered over a regular time period. The chatbot asks questions, shows videos, and sends reminders to students about what they learned.
TeligentIP offers webChat services as part of their interactive messaging platform.
Chat + Messaging service to increase sales and customer satisfaction.
Flowroute offers business texting solutions to enhance communication with customers and employees.
Send and receive multimedia messages to engage customers and enhance communication campaigns.