Business Intelligence & Analytics
Business Intelligence & Analytics tools help MSPs make sense of their operational data. They gather information from various sources, then present it in dashboards and reports. You get a clearer picture of your service delivery, client profitability, and team performance. This category includes 77 products.
Look for tools that offer deep dives into specific areas. Some products, like Xima Insights, focus on AI-driven root cause analysis for contact center performance. Others, such as SOTI Stella, provide real-time mobile intelligence. Consider if you need general reporting or specialized analytics for particular workflows.
Integration with your existing PSA is important. SquaredUp Integration, for example, offers dashboards specifically for Halo PSA, giving a unified view of your tools and data. Many products in this category don't list direct PSA integrations. If you use ConnectWise PSA or Autotask PSA, plan on manual data export or custom API work.
Several notable products stand out. CloudRadial ServiceAI uses AI and a public API to enhance service delivery. TekStack offers reporting with MCP support for data-driven decisions. Workflow Optimization Solution from ActivTrak identifies bottlenecks with AI-driven insights. MarketSmart Insights focuses on real-time rate data for field service growth.
Products
77
This integration is certified via the ConnectWise Invent program, which means it was developed in collaboration with the ConnectWise API team, passed a security review, completed the certification pro
Bizzity provides dashboard analytics to give MSPs full visibility into their sales process and performance.
Solutions that help clients understand market trends and performance.
Solutions providing deep understanding of consumer behavior and preferences.
Boomi Data Catalog and Preparation enables users to discover, understand, and prepare data for analytics and integration, enhancing data governance and usability.
Solutions for data analytics and activating insights into action.
An analytics platform purpose-built for MSPs to transform financial and operational data into meaningful, business-driving insights, serving as both a reporting engine and strategic command center.
A suite designed to provide MSPs with competitive vendor intelligence, leveraging billions of data points and analyzed MSP spend to offer insights into market share, sentiment, spend growth, and competitive pressure.
A real-time intelligence engine that powers the vendor intelligence platform, offering dynamic insights into vendor performance, market trends, and MSP stack adoption.
Akixi CX Analytics provides real-time reporting and intuitive UX to enhance cloud communications portfolios, enabling MSPs to offer advanced call analytics.
Gain insights into team, service, and user-level performance with advanced analytics and customizable reporting.
Lattice's Workforce Intelligence offering is designed for the AI era, connecting people strategy to business outcomes.
Snowflake Intelligence empowers users to answer complex questions in natural language, turning enterprise data into actionable insights.
Workleap's Briefing provides managers with a daily digest of essential information, team status, and potential blockers, enabling informed decision-making.
Holistically view your business data within a single solution.
Designed for ConnectWise Manage, Cognition360 delivers unparalleled predictive analytics from your PSA ticket data, elevating your MSP’s productivity and profitability. Cognition360 helps you turn your MSP into a data-driven powerhouse, and creates business-improving opportunities for you.
MSP Beans offers quote tracking and reporting services to monitor sales pipelines and analyze quoting performance.
Transform your data into a strategic asset. We provide structured and unstructured data management, data strategies, data gathering, schame design, real-time reporting, and AI-driven analytics that elevate forecasting and unlock insight, fueling better decisions and business performance.
AdminDroid offers Microsoft 365 Usage Analytics to deliver deep insights into user adoption, activity patterns, and service consumption within Microsoft 365, optimizing resource utilization and licensing.
Fivetran Data Transformations enables users to transform data within their data warehouse using SQL or dbt. This allows for clean, analysis-ready data.
MSP Beans provides daily dashboard updates to offer real-time insights into financial performance and key metrics for IT companies.
Provides comprehensive call metrics in real-time, covering volume, duration, inbound/outbound calls & more.
GetInSync's Strategy Execution Management helps MSPs ensure that IT initiatives are aligned with and contribute to the overall business strategy of their clients.
Uncommon Solutions offers analytics and data integration services to streamline decision-making by transforming complex data into actionable insights.
A business intelligence and analytics platform that transforms ConnectWise PSA ticket data into over 130 operational and financial reports for MSPs, providing insights into profitability, capacity, and performance benchmarks.
A dashboard solution that provides key metrics and visualizations to help businesses monitor and manage their data.
Empowering MSPs to Improve Profitability Turning PSA Data Into Insights So You Can Take Action
An end-to-end revenue management solution. So you can streamline your entire revenue lifecycle. All with the power of the Customer 360 Platform.
An AI-powered suite of spoken word, sentiment, engagement, and whisper-coach analytical applications to monitor and reconfigure business workflows in real time.
Measure learning progress and track skill development within teams with advanced reporting and analytics.
ActivTrak's Workflow Optimization Solution helps enterprises prioritize change, guide AI investment, measure impact, and identify workflow bottlenecks for true optimization, leveraging AI-driven insights.
Improve your Deal Desk Process Reduce revenue mistakes with integrated quoting, invoicing, and renewal processes. Manage and track key subscription information like ARR and Net Retention.
Keep track of your progress through detailed analytics.
SecROI360 is a platform designed to demonstrate and optimize the return on investment for security operations.
MarketSmart Insights provides real-time rate and availability data to help businesses strategically grow in the field service market.
ORVO Twin is an AI model that provides an intelligent view of how a company works, based on ground truth data.
Analytify is a generative business intelligence platform designed to collect data from various tools and systems, enabling organizations to access crucial data-driven insights to drive strategic decis
SOTI Stella is a mobile intelligence platform that provides real-time insights into business operations, helping organizations improve decision-making and optimize performance.
Coralogix DataPrime Query Engine enables complex queries across various data types.
Crewhu is a customer feedback, gamification, and recognition platform built for MSPs that makes it easy to engage and excite your team by focusing on the metrics that matter to improve performance, keep customers happy, and grow your organization.
Fast, flexible and easy-to-use dashboards for HaloPSA. Integrate with all of your tools and data for a single pane of glass.
S1ATC – Techdata StreamOne Autotask Connector Compulab is a company with management committed to excellence, which is why it brings together a solid team of professionals and constantly invests in its
Optimize for Autotask Use Optimize for Autotask to enhance your ability to gather, analyze, and act on critical data. If you’re currently utilizing Autotask for your managed services, imagine if you c
Reporting and analytics to uncover opportunities, inefficiencies, and revenue gaps.
Busy MSPs who need to focus on their core business objectives will appreciate this time saving integration. The key objectives of the integration are to: Minimize duplicate data entry for MSPs Automat
MSPCFO provides powerful financial analytics that allows you to leverage your ConnectWise data into actionable intelligence. With over 50 reports, key members of your organization including C-suite, o
ServicePulse is dedicated to bringing insight to MSP service delivery by applying cutting edge technology to discover actionable data within MSP service delivery systems. ServicePulse integrates with
Captain's Chair is a platform that helps MSPs give their clients a full understanding of the value they receive by delivering an integrated dashboard that identifies the proactive services being perfo
qvWise is designed to help you easily extract key indicators of your business’s health from ConnectWise Manage data, and view metrics in ways that allow you to more effectively manage your business, s
With the ConnectWise Manage-Reputada integrated micro-feedback solution, get actionable customer feedback in real-time.
CoreConnex helps small businesses save time and money by accessing a clearer picture of financial performance using the Corelytics financial dashboard and predictive analytics.
A feature within CloudOlive that provides a business intelligence dashboard across MRR, predictive billing via smart groupings, and margin trends.
Understand the key drivers to your revenue movements and be empowered to take positive action.
TekStack offers robust reporting capabilities, enabling businesses to gain insights and make data-driven decisions.
NexNow creates custom reports, dashboards, and business insights for ConnectWise to help businesses measure and manage their data.
See which of your accounts is profitable and get the answers you need to enhance every customer.
Supporting Strategies offers financial analysis services to provide businesses with clear insights into their financial performance.
Analytics solution for IT and CX that provides insights from email data to improve service delivery and customer experience.
AdminDroid provides comprehensive reporting and analytics for Microsoft 365, offering insights into usage, security, and compliance. The solution allows administrators to generate detailed reports on various aspects of their Microsoft 365 environment.
SOTI XSight is a diagnostic intelligence solution that provides insights into mobile device and app performance, helping businesses optimize their mobile operations.
Motivosity provides tools to measure employee engagement and make data-backed decisions to improve company culture.
Look inside any successful organization and you’ll likely discover data management that is powering every process, it’s that critical. But not every solution is created the same. Nexera specializes in
Transform your MSP with the only AI-powered service delivery and client success platform AI Uniquely Trained on Your DataServiceAI learns your expertise for faster resolutions and zero-touch tickets. Spot issues early and get insights to retain clients and reduce churn.
Take business intelligence to the next level with robotic process automation to eliminate the monotonous management task of communicating processes that are not meeting business standards within the team. The bots engine provides Micro Training via Teams Messages for employees by analyzing their work in real-time, making it so much easier to ensure that employees are in compliance with company policy and rules.
A dashboard engine with dashboards and customizable reporting around all metrics that are important to operate an MSP, with unlimited Admins, snapshots, public dashboards, dataset mashup, and calculated metrics features.
Sentiment Max provides advanced sentiment analysis for MSP customer feedback, distinguishing between sentiment and ticket quality to proactively address client unhappiness.
Xima Insights provides AI-driven root cause analysis, offering instant answers regarding contact center performance issues and identifying agents who require coaching.
Analyzes existing client accounts to identify missed services, margin leakage, and necessary price adjustments, providing actionable insights for upsell, cross-sell, and overall revenue growth.
Meet Process Intelligence: the connective tissue of your enterprise, powered by Celonis’ industry-leading process mining technology. Process Intelligence connects you to your processes, your teams to each other, and AI to your business.
ActivTrak is a workforce analytics software-as-a-service platform that analyzes digital work activity data for insights to improve how people work – in office or remote.
Extracts posts, videos, and engagement metrics from Facebook pages and profiles, enabling social media monitoring and integration with AI workflows.
Microsoft Power BI Pro is an individual per-user license that allows users to create, read, and interact with content in the Power BI service12. It is tailored towards business power users who require advanced collaboration, report creation, and data sharing capabilities.
Reputation is your wealth. Our Business Intelligence (BI) leverages Customer Satisfaction Surveys (CSAT) to identify Promoters, Passives and Detractors. Our solution is continually iterated to collect real-time customer feedback, boost SEO and keep our users’ Net Promotor Scores (NPS) accurate…all to accomplish our mission to empower our community to share the wealth of their reputations with the world.
The Service Leadership Index, offered by ConnectWise, provides MSPs with valuable insights and benchmarks to improve their business performance. It helps MSPs understand their financial and operational metrics relative to their peers, enabling them to identify areas for growth and optimization.
Invoco Telecom's AI solution for business intelligence, providing insights and seamless integration with cloud-based business software.
Forethought Discover provides actionable insights to uncover new opportunities for improving customer experience with AI-powered analytics.