Process Intelligence
by Jolera
Jolera's Process Intelligence solution automatically captures, analyzes, and maps team workflows to identify improvement and automation opportunities without requiring system changes. It leverages AI to uncover hidden operational efficiencies.
How MSPs use it: run it yourself
About
Jolera's Process Intelligence solution automatically captures, analyzes, and maps team workflows to identify improvement and automation opportunities without requiring system changes. It leverages AI to uncover hidden operational efficiencies.
Overview
Helix AI Process Intelligence from Jolera captures, analyzes and maps how your team works on the desktop, then delivers recommendations for optimizing and automating workflows. It works across any desktop application without API connections or integrations, so no system changes are needed. Personally identifiable information is anonymized automatically. The technology comes from Mimica, a process mining company. Jolera offers it as part of its Helix AI practice, alongside its managed infrastructure, cloud administration and 24/7 service desk.
It suits MSPs and businesses that want to find automation opportunities in manual desktop work before investing in AI or automation tools.
Sources
AI & Automation
The product automatically captures, analyzes, and maps team workflows to identify improvement and automation opportunities, indicating AI capabilities for analysis and automation.