Consult IT

Consult IT gives you access to our dedicated specialists that design, scope, execute and implement custom solutions for our clients. No matter how complex your project requirements are, our team is staffed with the right capabilities and hands-on experience to deliver the solutions you require. Our experienced enterprise architects, senior project managers and senior system analysts will work to ensure your goals are achieved.

Consult IT Autopilot Enablement

Device deployment can be a difficult task to manage for any organization. Microsoft's Autopilot, combined with Intune, can simplify, and streamline the processes around lifecycle management for your hardware devices, and ensure they are compliant with your company's standard configurations. Autopilot allows you to have a pre-configured image setup for near zero touch deployment to new devices, with Intune maintaining and controlling your device configuration to enforce device standards. This helps guarantee a consistent user experience across your organization.

Consult IT Azure MFA Enablement

Increasing user security can be difficult for any organization. Microsoft's Azure MFA can simplify the process of enabling multifactor authentication for your organization and streamline the user experience. Azure MFA allows you to use a multitude of authentication methods such as the mobile applications, physical tokens, and SMS. With security policies to enable prompts from specific geographic regions or to only prompt upon a device change, Azure MFA helps guarantee an increased security posture and simple user experience for your organization, regardless of device.

Consult IT Cloud Health Assessment

Consult IT - Cloud Assessment is a detailed assessment of your cloud infrastructure (AWS/Azure), the assessment is designed to pinpoint optimization opportunities, security vulnerabilities and document shared objectives. You receive a personalized report showcasing the most effective solution for your cloud cost management and governance needs. Use your cloud data to reveal opportunities to correct over spending, identify security and compliance vulnerabilities, and plan future resource needs and expenditures.

Consult IT Intune Enablement

Device management can be difficult for any organization. Intune can simplify and streamline the processes around device configuration and application deployment, while also ensuring they are compliant with your company's IT policies. Devices enrolled into Intune will have customizable profiles deployed, with a range of options such as application deployment and version control and security controls such as multi-factor authentication enforcement. This provides a robust and consistent user experience for your organization.

Consult IT Microsoft 365 Copilot Readiness Assessment

The Microsoft 365 Copilot Readiness Assessment is designed to prepare organizations for the successful integration and maximization of Microsoft 365 Copilot, ensuring alignment with security and compliance requirements. Our team of experts will guide you through a comprehensive assessment, design, and implementation process to ensure a smooth and effective transition.

Manage IT

Manage IT provides clients with 24/7/365 monitoring, support/troubleshooting, maintenance, reporting and asset management of their IT infrastructure (servers, storage, networking, applications, desktop/laptops). It can be delivered remotely, with onsite augmentation when required, and can be used for clients’ infrastructures that reside on-premise or within various cloud systems.

Manage IT Cloud

Manage IT - Cloud is a family of monthly recurring managed services products designed to assist clients in their usage, administration, and management of information technology (IT) services available from or through Public Cloud providers. Jolera's remote team of certified cloud experts are available 24 hours, 7 days a week, 365 days a year. Better manage capacity, availability and ensure that you are correctly budgeting and planning for your IT requirements. Add-ons available for mobile device management through basic mobility and Microsoft Intune to keep your users secure and available wherever they are.

Monitor IT

Monitor I.T. is a robust IT solution that provides real time reporting on your IT infrastructure and systems. The solution helps ensure your infrastructure uptime availability and performance. A variety of reports are available on your servers, websites, cloud infrastructure, routers, switches, printers, networks and peripherals to help analyze and isolate issues before they arise. Receive real-time data and information you need to make the right business decisions.

Secure IT Cyber Incident Response

Organizations must respond quickly to active threats to ensure threat actors are not able to achieve their objectives. With our Cyber Incident Response service, we provide rapid assistance with our global security team of remote incident responders and threat analysts. Triage starts within hours, with most customers starting the recovery phase in 48-hours or less. Our Cyber Incident Response is available for both new and existing customers.

Secure IT EDR

Secure IT Endpoint Detection & Response (EDR) is not just another security tool; it's an end-to-end solution designed for robust threat detection and defense for your organization's computer endpoints. The platform is backed by a team of subject matter experts who are available around the clock to ensure your business remains secure. From real-time monitoring and AI-powered threat response to instant system recovery capabilities, Secure IT EDR offers a multi-faceted approach to cybersecurity. Whether you're a small business or a larger enterprise EDR can scale to your needs. With enhanced Security Information and Event Management (SIEM) integration and proactive threat hunting included.

Secure IT Firewall

PRODUCT OVERVIEW Secure IT - Firewall is an award-winning Security Event Monitoring and Management service that includes next generation firewall(s) designed to protect your network’s infrastructure. Added benefits to our firewall solution include: improved site-to-site connectivity, application specific rules, built-in SD-Wan capabilities and central administration of network/security operations for your business. The service includes the deployment of next generation firewall(s) to your premises. All deployed firewalls can be managed from a single console, with one view assisting administrators in management and reporting. These devices are configured to meet the network access and security requirements of your organization and provide near real time alerting on threats. These threats are filtered through our Network Operations Centre (NOC) and Security Operations Centre (SOC) for live agent analysis and remediation. In addition we also have virtual cloud firewalls for Azure and AWS.

Secure IT Mail

Secure IT - Mail is a fully managed solution for organizations that have made a move to Microsoft 365, with tools available to enhance or add security, backup, archiving, and marketing tools. This email solution is deployed, configured and managed by Jolera's product specialists according to industry best practices. Organizations can choose from four different email packages. The advanced security package includes advanced email protection with powerful tools that scan your email tenant for phishing and malware. AI-based threat detection protects inboxes from spear phishing. We also forward email event logs to Jolera's Security Information and Event Management (SIEM), where suspicious or malicious events are sent to our Security Operations Centre (SOC) analysts for review and remediation. The comply package combines the advanced security features with backup and archiving to ensure emails are always available. Lastly, our complete package includes the previously mentioned features and marketing tools integrated into Microsoft 365.

Secure IT Microsoft Sentinel Accelerator

The Secure IT Microsoft Sentinel Accelerator program is designed to get you up and running quickly and maximize your Microsoft Sentinel investment. This streamlined offering delivers rapid deployment and optimization of Microsoft Sentinel through proven hands-on service experience, including assessment, design, configuration, and tuning services for your Microsoft Sentinel deployment. We perform a detailed analysis of your environment(s) and provide actionable security insights leveraging a catalog of Sentinel playbooks, automation rules and alert rules. Our certified experts perform a detailed analysis of your environment(s) and provide actionable security insights using a catalog of Sentinel playbooks, automation rules, and alert rules.

Secure IT Penetration Testing Services

We understand your systems and applications to identify and address gaps and security weaknesses vulnerable to cyber-attacks. Penetration testing is about finding the path of least resistance before threat actors exploit it. This testing can involve the attempted breaching of application systems (e.g., application protocol interfaces (APIs), frontend/backend servers) to uncover vulnerabilities that are susceptible to modern threats and attacks. Our range of penetration testing engagements helps organizations effectively manage cyber security risk by identifying, safely exploiting, and helping to remediate vulnerabilities that could otherwise lead to data and assets being compromised by malicious attackers.

Secure IT SIEM

Secure IT - SIEM is a managed security program that includes a hosted Security Information and Event Management (SIEM) service. The SIEM recognizes unusual behavior from various points in your IT infrastructure and notifies Jolera's security and network operations teams for remediation. The SIEM service is designed for clients to have transparency and understanding of critical security threats/events that may arise from a variety of sources. We will work with your organization to correlate and customize our SIEM to fit your needs. We perform remediation, root cause analysis and provide security recommendations to help you defend against malicious threats.

Secure IT Security Baseline Assessment

Threat actors breach your network through multiple vectors and compromise your systems at the worst times. Our Security Baseline Assessment reviews the state of your infrastructure to determine where your organization stands in terms of security policies, best practices, and potential weak points. Our unique assessment approach details your organization’s security posture and provides three different tiers of compliance grading, complete with a remediation plan to harden your systems and increase your resilience against malicious attackers.

Secure IT Sentry for Microsoft Sentinel

Secure IT Sentry for Microsoft Sentinel is a comprehensive service that offers customers the opportunity to delegate their Microsoft Azure platform management. This all-inclusive service comprises evaluation, integration, and continual observation, administration, and support for the client's Microsoft Sentinel environment. With an emphasis on intense, 24/7 cybersecurity supervision and platform wellness inspections, Secure IT Sentry for Microsoft Sentinel is geared towards swift identification and analysis of potential risks by our veteran security professionals. We provide a detailed monthly recapitulation of all incidents, ensuring our customers remain well-informed.

Secure IT Switch

Secure IT - Switch is a comprehensive switch solution with industry leading cloud management to easily build networks. The included hardware switches are powered by Cisco Meraki and are designed to provide high efficiency for any environment. The solution provides advanced security through 24/7/365 monitoring and management by our network operations staff and integration with our security information and event management (SIEM) system.

Secure IT User Defence

Secure IT – User Defence is a suite of security services that are specifically tailored to empower your employees to become the first line of defence against cyber attacks. This suite of integrated and ongoing services provides a turnkey solution that allows for rapid integration into your IT environment. The services in our solution include ready to implement comprehensive cybersecurity awareness training, simulated phishing attacks to test employee knowledge/best practices and real time dark web intelligence tools that hunt for leaked user credentials. Track and measure performance using regular user defence reports that demonstrate the overall cybersecurity posture of your employees.

Secure IT Vulnerability Detection Response

Even the best security strategy is defeated by the weakest link in your organization. Secure IT Vulnerability Detection Response powered by Qualys establishes the cyber security foundation that today’s hybrid, dynamic, and distributed IT environments require. It is a continuously orchestrated workflow cycle, consisting of automated asset discovery, vulnerability management, threat prioritization, and optional remediation. By adopting the Secure IT VDR lifecycle, organizations decrease their risk of compromise by effectively preventing breaches and quickly responding to threats.

Secure IT Vulnerability Scan

Secure IT - Vulnerability Scan is an on-demand service used to assess all network connected devices such as servers, computers, switches, network devices, peripherals, applications and more for known weaknesses. These scanners are used to discover the weak points or gaps within an IT infrastructure. The scan will be conducted using a combination of discovery tools for thorough detection. The results are then correlated to eliminate false positives and create a more robust and accurate picture of the vulnerabilities. The vulnerability scan can be done onsite or remotely using a secure VPN tunnel to access the infrastructure at your convenience.

Secure IT WIFI

Secure IT - WiFi provides one of the most comprehensive turnkey solutions for the delivery of WiFi services. This includes wireless access points, licensing, configuration, management and advanced security information and event analysis, including threat detection and remediation. Secure IT - WiFi is simple to deploy and easy to manage. It comes with no up-front purchase fees and gives customers a secure wireless solution with 24/7 security event management for one flat monthly fee.

Secure IT XDR

Secure IT XDR has been designed to meet stringent Cyber Insurance requirements, allowing your firm to obtain the best available coverage. XDR provides optimized threat detection and response that spans security and business tools. Contrary to legacy SIEM approaches and most current security analytics platforms, our XDR platform is built across multiple security disciplines, unifying your security services to give our security analysts deep visibility, real-time detection, and superior correlation, investigation, and response. Secure IT XDR will enable your organization to dramatically reduce cyber-attack risks and create the confidence needed for your business.

Store IT - Cloud Backup

Store IT - Cloud Backup is a backup and recovery solution designed with leading edge software, secure cloud storage and includes 24/7/365 monitoring and management to protect your servers, workstations and desktops. Remove the uncertainty around backups with this full-service solution that protects files, folders, emails, applications, and servers — physical or virtual. With the growing threats to your data including ransomware, accidental deletion and requirements for compliance, the need for a reliable and secure data backup solution is necessary to ensure the uptime and resilience of your business. Store IT - Cloud Backup is the industry leading solution to protect your data.

Store IT - Enterprise Backup

Store IT - Enterprise is a backup and recovery solution designed with leading edge software to fit your choice of a cloud storage location and includes 24/7/365 monitoring and management to protect your servers, workstations and desktops. Remove the uncertainty around backups with this full-service solution that protects files, folders, emails, applications, and servers. With the growing threats to your data including ransomware, accidental deletion and compliance requirements, the need for a reliable and secure data backup solution is necessary to ensure the uptime and resilience of your business. Store IT - Enterprise is powered by Veeam, a global leader in cloud data management.

Store IT - Hybrid Backup

Store IT - Hybrid Backup provides a simple, best practices approach to enterprise backup for physical and virtual servers (Hyper-V/VMware). Combining an onsite backup appliance and secure replication to the cloud, this solution includes leading edge technology, data deduplication, encryption, cloud storage and multiple retention capabilities to meet the most stringent requirements. Included turnkey deployment and management services provide the comfort and confidence that your critical systems are backed up, monitored and managed 24/7/365 by our team of experts. Offered on a flat monthly cost based on the size of the backup appliance, this solution provides cost certainty and is easily scalable as your organization grows.

Support IT

Support IT is Jolera's award winning global service desk team available 24/7/365 in multiple languages. The help desk and onsite services are staffed by a carefully selected and trained technical support team. The team’s goal is to provide an exceptional service experience to customers of any size. We offer full turnkey support desk services for your entire organization or can customize our offering to specific applications, locations, or countries. Support IT is a great compliment to organizations with or without an in-house IT team. Receive end-to-end support, simple setup, low upfront costs and fixed monthly fee rates.

Support IT Remote Access

Support IT Remote Access allows organizations to provide remote employees access to their most critical applications to ensure business continuity and productivity. Whether you have a hybrid setup, on-premise environment or are part of the Jolera cloud, our experts will quickly set up your employees with an access gateway that enables them to securely connect to your company’s environment.

Virtualize IT

Virtualize IT is our cloud hosted service offering that allows customers to migrate their on-premise server environment onto our private cloud. Data storage and applications are hosted on a redundant series of servers and storage, providing enterprise grade reliance and performance. A primary key advantage to this service is fixed cost savings and scalability. Feel protected knowing you simply pay for what you need and get the growth and elasticity of a mission critical platform.