About
Zoom makes video meetings and a wider collaboration platform. Zoom Workplace covers meetings, team chat, phone, whiteboard and webinars, and the company also sells Zoom Contact Center, Zoom Rooms for meeting spaces and an AI Companion assistant. It has a partner program for resellers. MSP Navigator lists 10 Zoom products, including Zoom Workplace Pro, Zoom Contact Center, Zoom Virtual Agent, Zoom Webinars, Workvivo and BrightHire.
Products
8Zoom AI Companion enhances communication and collaboration by providing features such as meeting summaries, action items, and note-taking capabilities.
Zoom Partners bring Zoom’s communication and collaboration platform to market through alliance, sales, integrations, and service partnerships. Zoom’s mission is to provide one platform that delivers limitless human connection. Zoom Workplace — the company’s AI-first, open collaboration platform built for modern work — includes collaboration solutions like meetings, team chat, phone, scheduler, whiteboard, spaces, Workvivo, and more.
An employee experience platform that helps connect and engage employees.
Zoom's cloud contact center offers voice, video, email and messaging, web admin, and native or BYOC-P voice.
Solutions for Zoom conference rooms, allowing attendees to engage in discussions with visual content.
AI virtual agent on the Zoom platform that answers customer chats and calls, routes requests and completes tasks.
Webinar broadcasts for up to 1 million view-only attendees with screen share, chat and Q&A.
Zoom combines Meetings, Chat, Mail, Calendar, Phone, Whiteboard and Clips with AI meeting summaries and notes for individuals and teams.
Recent News
Zoom Expands ISV Exchange to Channel Partners, Broadening Access to Its Growing Technology Ecosystem
Zoom is extending its ISV Exchange program to channel partners, which is highly relevant for MSPs looking to access and integrate with Zoom's broader technology ecosystem. This offers new opportunities for MSPs to enhance their service offerings and client solutions.
Read moreZoom brings meeting intelligence to Muse, from Meta
Zoom has integrated its meeting intelligence capabilities with Muse from Meta, which could be relevant for MSPs supporting clients using Meta platforms and looking for enhanced communication and analytics tools. This represents a new integration opportunity for client environments.
Read moreZoom unveils AI-powered revenue OS to unify buyer intelligence, customer conversations, and revenue execution
This new AI-powered revenue operating system provides tools to streamline sales and customer interactions, offering potential management and integration opportunities for MSPs supporting client business operations and CRM solutions.
Read moreZoom Communications Reports Financial Results for the Second Quarter of Fiscal Year 2027
This report offers transparency into Zoom's financial performance, providing MSPs with insights into the company's stability and its potential for continued investment in partner programs and product development.
Read moreZoom named a Leader in the 2026 IDC MarketScape for Worldwide Agentic Contact Center as a Service Platforms
This recognition highlights Zoom's strength in the Agentic Contact Center as a Service market, affirming its platform's capabilities for MSPs looking to expand or validate their CCaaS offerings to clients.
Read more